Hardware Faults - Westpac EFTPOS 1 User Manual

Status Terminal Display
119 CONTACT BANK
121 CONTACT ISSUER
123 LIMIT EXCEEDED
200 CONTACT ISSUER
201 EXPIRED CARD
202 CONTACT BANK
206 PIN TRIES EXCEEDED
210 CONTACT BANK
902 INVALID
TRANSACTION
907 ISSUER UNAVAILABLE
YI APPROVED
Y3 APPROVED
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Explanation Action To Be Taken
The cardholder's card Seek another form of
is not accepted for the tender.
transaction.
The cardholder's card has Seek another form of
exceeded its withdraw tender.
limit.
The cardholder's card has Seek another form of
exceeded its transaction tender.
limit.
The cardholder's bank Seek another form of
has not allowed the tender.
transaction and requires
the cardholder to contact
them.
The cardholder's card has Seek another form of
expired. tender.
The cardholder's bank Contact bank.
has blocked card due to
suspected misuse.
The cardholder has Seek another form of
exceeded the number of tender.
allowable PIN tries.
The cardholder's bank Contact bank.
has blocked card due to
suspected misuse.
Transaction requested Seek another form of
is not allowed for this tender or try another
terminal or this card. transaction.
The cardholder's bank is Retry the transaction.
unable to be contacted to
If transaction still declines
authorise the transaction.
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
The transaction has been No action required.
approved offline and
finalised.
The transaction has been No action required.
approved offline and
finalised.
EFTPOS 1 USER GUIDE
Status Terminal Display
Z1 CHIP DECLINED The transaction has been
declined offline by the
card.
Z3 CHIP DECLINED The transaction has been
declined offline as the
terminal was unable to
send transaction online.
Z4 CHIP DECLINED The transaction has been
declined by the card.
10�2 Hardware Faults

Hardware Faults

Action
Terminal does not start Ensure that the battery charge state is not below the
critically low level. The terminal will not work if there is
insufficient charge remaining in the battery.
Connect terminal to a power source for at least 15 minutes
if terminal is below operational battery charge state.
Ensure that you press the
seconds, until the terminal back-light turns on.
No response from the Ensure that the power cable is securely connected to the
terminal base and the terminal is charging.
Power off the terminal for 10 seconds.
Power on the terminal.
Retry the transaction.
Call Merchant Helpdesk if the problem persists.
Terminal not reading cards Re-insert/swipe the card as per instructions in Section 3.
If there is still no response from the card reader power off
the terminal for 10 seconds.
Power on the terminal.
Attempt transaction again.
Call Merchant Helpdesk if the problem persists.
EFTPOS 1 USER GUIDE
Explanation Action To Be Taken
Retry the transaction.
If transaction still declines
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
Retry the transaction.
If transaction still declines
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
Seek another form of
tender.
key for approximately 10
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