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9
Troubleshooting
9.1
Device is not detected or recognized
1.
Shutdown the system
2.
Disconnect the cables
3.
Disconnect the power from the unit
4.
Remove the HIB card from the unit and host computer
5.
Re-insert the HIB card
6.
Reconnect the cables
7.
Turn ON the unit
9.2
My PCIe devices are showing UP with a Yellow Exclamation mark
1.
Obtain the software / driver from the 3
2.
Install or re-install the driver
3.
Reboot the system after installing the driver
9.3
No link between host and target cards
1.
Check the dipswitches on each card. Make sure the Target card is set to target mode and Host card is set to host mode.
2.
Check the Target card is installed in the target slot / upstream slot.
3.
Use a validated / certified OSS HIB Cable adapter Gen4 cards
4.
Reseat the Cables. Makes sure you are using a Gen4 cables.
5.
Swap or replace the host card, target card and Link cables.
6.
If you are still having the same issue after replacing the host card, target card and cables, your next step is to replace the backplane
with a known good board or contact Technical Support for assistance.
9.4
Broken OSS-522 board
1.
If you received a brand new DOA (Dead on Arrival) board, please contact OSS to RMA board and request for a replacement.
2.
If you have an out of warranty board, please contact OSS Sales team and buy a new replacement board.
Standard warranty is 1 year, unless you have an SLA or extended warranty coverage.
3.
If you purchased a second-hand / used board and it is broken, please contact OSS Sales team to buy a replacement.
Note: Purchasing a second-hand / used product is not covered under warranty.
OSS-PCIe4-BP-5X16
rd
party vendor.
One Stop Systems
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