Troubleshooting; Alarm Codes; Report And Record Alarm Codes; Test The Telephone - Nortel Business Communications Manager 2.5 Programming Manual

Chapter 15

Troubleshooting

This chapter describes alarm codes and how to use them. It also show you how to test your
telephone.

Alarm codes

An alarm telephone display shows Business Communications Manager system alarm codes when
they occur. The installer assigns alarms to T7316 or M7324(N)two-line display telephones.

Report and record alarm codes

If an alarm message appears on the alarm telephone display:
1
Record the alarm number.
2
Call your customer service representative and report the alarm code.
Alarm: 61-4- 2
TIME
Note: Alarms are also stored in the WinNT Network Event log. For more
information, see the Business Communications Manager Programming
Operations Guide.

Test the telephone

If you know something is wrong with a button, the speaker, the displays, or some other part of the
telephone hardware, you can do a quick test to see which part of the telephone is not functioning
properly.

Test the telephone display

To test the telephone display:
Press ≤°‚fi. The display shows
1
TEST
2
Press
3
Adjust the contrast level for the telephone display so you can clearly see the test results. The
contrast level ranges from one to nine. Enter a number to change the contrast or press
UP
.
Report this alarm and the time it occurred to your installer or
customer service representative.
.
Display test
.
Telephone Features Programming Guide
125
DOWN
and