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Chapter 12 System features
Use alternate or scheduled services
There are three types of services for Business Communications Manager to handle calls in a
different way on different days, and at different times of the day:
•
Restriction service
•
Ringing service
•
Routing service
The installer customizes and programs all three services, that is the six schedules available to each
service. The installer programs one telephone used to turn services on and off, and display what
services are in use. This specific telephone is called the control telephone.
Restriction service
Restriction service prevents a user from dialing some types of calls from a telephone or from lines
that are available at the telephone. The installer programs restrictions.
Ringing service
Ringing service makes additional telephones ring for incoming calls on external lines. For
example, incoming external calls can ring at a security guard's telephone during the night, or calls
to one attendant can ring at another attendant's telephone during lunch. Ringing service does not
suppress your normal ringing assignment.
Routing service
Routing service allows you to assign alternate routes to calls. You can take advantage of lower
costs available on selected routes for some days and at some times. Both the normal and alternate
routes are programmed by your installer.
Turning services on and off
Three programming settings: Manual, Automatic and Off, control how the system uses different
services and their schedules.
•
Manual allows you to turn the service on and off at any time from a control telephone using a
feature code.
•
Automatic allows you to use the pre-assigned stop and start time for a service. You can enable
and cancel the service by entering the appropriate feature code at a control telephone. If you
select this setting, you use the start and stop times programmed by your installer.
•
Off prevents the service from being activated.
For more information about programming using Unified Manager, see the Business
Communications Manager Programming Operations Guide.
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