Where to Inquire....................................................................................................................................... 246

10. Troubleshooting

Error and Status Messages on the Screen...................................................................................................247

Error and Status Messages Appear on Smart Organizing Monitor..........................................................254

Clearing Misfeeds......................................................................................................................................... 256

Removing Jammed Paper from Tray 1.....................................................................................................256

Removing Jammed Paper from the Bypass Tray.....................................................................................258

Opening the Rear Cover to Remove Jammed Paper............................................................................. 259

Removing Scanning Jams......................................................................................................................... 260

When You Cannot Print Test Page............................................................................................................... 262

Paper Feed Problems.....................................................................................................................................263

Print Quality Problems................................................................................................................................... 265

Checking the Condition of the Machine..................................................................................................265

Checking the Printer Driver Settings......................................................................................................... 265

Printer Problems............................................................................................................................................. 267

Print Positions Do Not Match Display Positions...................................................................................... 268

Copier Problems............................................................................................................................................ 269

Scanner Problems.......................................................................................................................................... 270

When Scanning Is Not Done As Expected............................................................................................. 270

Fax Problems..................................................................................................................................................271

When an error code appears on the fax journal or transmission status report....................................271

Common Problems.........................................................................................................................................273

11. Configuring Network Settings Using OS X

Connecting the Machine to a Wired Network........................................................................................... 275

Using a USB Cable................................................................................................................................... 275

Using an Ethernet Cable........................................................................................................................... 276

Connecting the Machine to a Wireless Network........................................................................................278

Installing the Printer Driver........................................................................................................................ 278

Installing Smart Organizing Monitor....................................................................................................... 278

Using the Wi-Fi Setup Wizard................................................................................................................. 279

Using the WPS Button............................................................................................................................... 280

Using a PIN Code..................................................................................................................................... 282

Table of Contents