Troubleshooting Guide - Ambient Weather WS-0800-IP ObserverBase User Manual

7. Troubleshooting Guide

If your question is not answered here, you can contact us as follows:
1. Email Support: support@ambientweather.com
2. Technical Support: 480-346-3398 (M-F 8am to 3pm Arizona Time)
Problem
Wireless remote(s) not
reporting in to
ObserverIP Receiver.
Temperature sensor
reads too high in the
day time.
Relative pressure does
not agree with official
reporting station
Data not reporting to
Wunderground.com®
Only the Power, Link
and ACT lights are lit
and the ObserverIP
Version 1.0 ©Copyright 2015, Ambient LLC. All Rights Reserved.
Solution
The maximum line of sight communication range is about 300'. Move the
sensor assembly closer to the ObserverIP receiver.
Install a fresh set of batteries in the remote sensor(s).
Do not lay the sensor(s) flat.
Make sure the remote sensors are not transmitting through solid metal (acts
as an RF shield), or earth barrier (down a hill).
Radio Frequency (RF) Sensors cannot transmit through metal barriers
(example, aluminum siding) or multiple, thick walls.
Move the ObserverIP receiver around electrical noise generating devices,
such as computers, TVs and other wireless transmitters or receivers.
Make certain that the sensor is not too close to heat generating sources or
strictures, such as buildings, pavement, walls or air conditioning units.
Make sure the thermo-hygrometer is mounted in a shaded area on the north
facing wall.
Use the calibration feature to offset installation issues related to radiant heat
sources. Reference Section 3.9.6.
Make sure you properly calibrate the relative pressure to an official local
weather station. Reference Section 3.9.6 for details.
1. Confirm your password is correct. It is the password you
registered on Wunderground.com®. Your Wunderground.com®
password cannot begin with a non-alphanumeric character (a
limitation of Wundeground.com, not the station). Example,
$oewkrf is not a valid password, but oewkrf$ is valid.
2. Confirm your station ID is correct. The station ID is all caps, and
the most common issue is substituting an O for a 0 (or visa
versa). Example, KAZPHOEN11, not KAZPH0EN11.
3. Make sure your time zone is set properly. If incorrect, you may be
reporting old data, not real time data.
4. Check your router firewall settings. The ObserverIP sends data
via Port 80.
The firmware will need to be reloaded.
1. Download the latest firmware here:
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