Lexmark CX827 User Manual page 241

Troubleshooting
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that paper does not have texture or rough
finishes.
Do the settings match?
Step 3
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: Make sure that the settings match the paper loaded.
b
Print the document.
Is the print mottled?
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print mottled?
Step 5
Replace the imaging unit, and then print the document.
Is the print mottled?
Yes No
Go to step 2. Contact
support.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Contact customer The problem is
support. solved.
241
customer