Lexmark CX737 User Manual

Table of Contents

Quick Links

CX730, CX735, CX737, XC4342,

XC4352 MFPs

User's Guide

April 2023

www.lexmark.com

Machine type:

7530

Models:

236, 239, 678, 679, 878

Table of Contents

Summary of Contents for Lexmark CX737

Page 1 CX730, CX735, CX737, XC4342, XC4352 MFPs User's Guide April 2023 www.lexmark.com Machine type: 7530 Models: 236, 239, 678, 679, 878...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁgurations............................10 Using the control panel............................11 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and conﬁgure..............
Page 3 Contents Printing from a ﬂash drive..........................104 Supported ﬂash drives and ﬁle types......................105 Conﬁguring conﬁdential jobs........................105 Printing conﬁdential and other held jobs....................106 Printing a font sample list..........................107 Printing a directory list............................ 107 Placing separator sheets between copies....................107 Canceling a print job............................107 Adjusting toner darkness..........................107 Copy......................108 Using the automatic document feeder and scanner glass..............108...
Page 4 Contents Holding faxes..............................114 Forwarding a fax..............................114 Scan......................116 Using the automatic document feeder and scanner glass..............116 Scanning to a computer..........................116 Scanning to an FTP server..........................117 Creating an FTP shortcut..........................117 Scanning to a network folder.........................118 Creating a network folder shortcut......................118 Scanning to a ﬂash drive..........................119 Use printer menus..................
Page 5 Clearing jams..............................305 Network connection problems........................315 Hardware options problems..........................317 Issues with supplies............................320 Paper feed problems............................321 E-mailing problems............................324 Faxing problems..............................325 Scanning problems............................330 Color quality problems...........................337 Contacting customer support........................339 Recycle and dispose................340 Recycling Lexmark products........................340 Recycling Lexmark packaging........................340 Notices......................341 Index......................356...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
Page 11: Using The Control Panel
Learn about the printer You can conﬁgure your printer by adding four optional 550‑sheet trays. ADF tray ADF bin Control panel 650‑sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Standard bin Automatic document feeder (ADF) Using the control panel...
Page 12: Understanding The Status Of The Indicator Light
Learn about the printer Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 13 Learn about the printer Weight Trays can feed paper of varying weights. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. For more information, see the “Supported paper weights” topic. Curl Curl is the tendency for paper to curl at its edges.
Page 14 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers. • Recycled papers that fail EN12281:2002 (European). • Paper weighing less than 60 g/m (16 lb). • Multiple‑part forms or documents. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 15 Learn about the printer Supported paper sizes 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder 210 x 297 mm (8.27 x 11.7 in.) A5 landscape 210 x 148 mm (8.27 x 5.83 in.) A5 portrait 148 x 210 mm (5.83 x 8.27 in.)
Page 16 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement...
Page 17 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder 11 Envelope 114.3 x 263.525 mm (4.5 x 10.375 in.) 12 Envelope 120.65 x 279.4 mm (4.75 x 11 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.)
Page 18 Learn about the printer Supported paper types 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper type 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Plain Card stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Transparency Custom Type [x] Notes:...
Page 19 Learn about the printer Supported paper weights 650‑sheet duo tray Optional 550‑sheet tray Two‑sided printing 550‑sheet tray 100‑sheet multipurpose feeder 60–218 g/m 60–218 g/m 60–218 g/m 60–162 g/m 52–120 g/m (16–58‑lb bond) (16–58‑lb bond) (16–58‑lb bond) (16–43‑lb bond) (14–32‑lb bond) Paper type Paper weight Plain Paper...
Page 20: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 21: Attaching Cables
Set up, install, and conﬁgure 229 mm (9 in.) Rear 101.6 mm (4 in.) Right side 178 mm (7 in.) Front 508 mm (20 in.) Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 22: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer. USB port Attach a keyboard or any compatible option. Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 23 Set up, install, and conﬁgure Icon Function Held Jobs Show all the current held print jobs Job Queue Show all the current print jobs. Note: You can also access this setting by touching the top section of the home screen. USB Drive View, select, or print photos and documents from a ﬂash drive.
Page 24 Set up, install, and conﬁgure Application Printer models Display Customization CX730, CX735, XC4342, XC4352 Customer Support XC4342, XC4352 Device Quotas XC4342, XC4352 Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings. Notes: •...
Page 25 Set up, install, and conﬁgure Notes: • Make sure that Display Icon is enabled. • Make sure that E‑mail Settings and Network Share Settings are conﬁgured. • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white.
Page 26 Set up, install, and conﬁgure • For information on how to conﬁgure the application settings, see the Customer Support Administrator’s Guide. From the home screen, touch Customer Support. Print or e‑mail the information. Setting up Device Quotas Notes: • This application is supported only in some printer models. For more information, see “Supported applications”...
Page 27 Set up, install, and conﬁgure For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the • network domain name. • If necessary, select the Authentication type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following ﬁle types: PDF, JPEG, and TIFF.
Page 28: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 29 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch or exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen. Double‑tap the home icon using two Deactivate the Accessibility mode.
Page 30 Set up, install, and conﬁgure Gesture Function Swipe right or swipe down using one Move to the next item on the screen. ﬁnger Swipe left or swipe up using one Move to the previous item on the screen. ﬁnger...
Page 31 Set up, install, and conﬁgure Gesture Function Swipe up then down using one Move to the ﬁrst item on the screen. ﬁnger Access parts of the zoomed image that are beyond the limit of the screen. Notes: • Use two ﬁngers to drag a zoomed image. •...
Page 32 Set up, install, and conﬁgure Gesture Function Swipe up then left using one ﬁnger Exit an application and return to the home screen. Swipe down then left using one Go back to the previous setting. ﬁnger Using the on‑screen keyboard When the on‑screen keyboard appears, do one or more of the following: •...
Page 33: Setting Up The Printer To Fax
CX730 CX735 Needs an installed fax card to use analog fax. Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs a subscription for the fax server to work. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 34 XC4342 XC4352 Needs an installed fax card to use analog fax. Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs a subscription for the fax server to work. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 35 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 36 Set up, install, and conﬁgure Setting up the fax function using fax server Notes: • This feature lets you send fax messages to a fax service provider that supports e‑mail receiving. • This feature supports outgoing fax messages only. To support fax receive, make sure that you have a device‑based fax, such as analog fax, etherFAX, or Fax over IP (FoIP), conﬁgured in your printer.
Page 37 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 38 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 39 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack...
Page 40: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 41 Set up, install, and conﬁgure Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 42 Set up, install, and conﬁgure Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 43 Set up, install, and conﬁgure Gmail Note: Make sure that two‑step veriﬁcation is enabled on your Google account. To enable two‑step veriﬁcation, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 44 Set up, install, and conﬁgure Mail.com Setting Value Primary SMTP Gateway smtp.mail.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 45 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled.
Page 46 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For outlook.com or hotmail.com accounts with two‑step veriﬁcation enabled, use an app password.
Page 47 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings >...
Page 48: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Device Password App password Note: To create an app password, go to the Yahoo Account Security page, log in to your account, and then click Generate app password. Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 49 Set up, install, and conﬁgure Enabling the Multiple Universal Sizes setting From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration. Enable the Multiple Universal Sizes setting. Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 50 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 51 Set up, install, and conﬁgure • For plain paper, make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams. • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams.
Page 52 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 53 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 54: Installing And Updating Software, Drivers, And Firmware
AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen.
Page 55 Set up, install, and conﬁgure Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab. Select Fax, and then click Apply.
Page 56 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 57: Installing Hardware Options
Mass storage • Printer hard disk • Analog fax card • Licensed features – IPDS – Bar Code • Lexmark Internal solutions port – IEEE 1284‑B Parallel Card – RS‑232C Serial Card – Fiber Port • Wireless print server – MarkNet N8370 –...
Page 58 Set up, install, and conﬁgure – MarkNet N8450 Notes: • An ISD or a hard disk is required to activate formsmerge and other features. • Some IPDS features require an ISD or a hard disk. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 59 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 60 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 61 Set up, install, and conﬁgure Locate the ISD connector. Insert the card to the ISD connector.
Page 62 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 63 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 64 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector. Attach the module to the TPM connector.
Page 65 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 66 Set up, install, and conﬁgure Installing the fax card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 67 Set up, install, and conﬁgure Remove the fax cover.
Page 68 Set up, install, and conﬁgure If a fax bracket is installed on your printer, then remove it. Install the fax card to the bracket. Notes: • If the fax card came with a bracket, then use that bracket. • If the fax card does not have a bracket, then use the bracket that you removed in step...
Page 69 Set up, install, and conﬁgure Install the fax card to the printer, and then connect the connector to the controller board.
Page 70 Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 71 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 72 Set up, install, and conﬁgure Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing ISP extended cable...
Page 73 Set up, install, and conﬁgure Install the ISP into its housing.
Page 74 Set up, install, and conﬁgure Attach the housing to the controller board shield.
Page 75 Set up, install, and conﬁgure Connect the ISP extended cable to the ISP connector in the controller board.
Page 76 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 77 Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Installing a printer hard disk When a hard disk and an intelligent storage drive are both installed, the printer always prioritizes the hard disk to store user data.
Page 78 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 79 Set up, install, and conﬁgure...
Page 80 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 81 Set up, install, and conﬁgure Connect the power supply to the convenience stapler. Note: Use only the power supply that came with the convenience stapler. Using any other power supply can damage the product.
Page 82 Set up, install, and conﬁgure Attach the cover of the power supply until it clicks into place.
Page 83 Set up, install, and conﬁgure Install the thumb screw into the cover of the power supply. Remove the column cover above the standard bin. Note: Make sure that the column cover is disposed properly.
Page 84 Set up, install, and conﬁgure Insert the power supply through the printer. Install the convenience stapler.
Page 85 Set up, install, and conﬁgure Position the power supply properly. Attach the stapler cover until it clicks into place. Note: Make sure that the power supply is secured. Connect the stapler and the printer power cords to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 86 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 87 Set up, install, and conﬁgure...
Page 88 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 89 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 90 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 91 Set up, install, and conﬁgure Attach the controller board shield.
Page 92 Set up, install, and conﬁgure Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 93 Set up, install, and conﬁgure Install the wireless module. Notes: • Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer. • Make sure that the printer surface is dry and free of condensed moisture. •...
Page 94 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Installing MarkNet N8450 Wireless Print Server Note: Make sure that the printer is updated to the latest available ﬁrmware. Turn off the printer, and then unplug the power cord from the electrical outlet. Depending on your printer model, locate the wireless print server port.
Page 95 Set up, install, and conﬁgure Insert the wireless print server until it clicks into place. Depending on your printer model, close the door, attach the port cover, or do both. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 96: Networking
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google Play From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 97 Set up, install, and conﬁgure Using the Push-Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the home screen, touch Settings >...
Page 98 Set up, install, and conﬁgure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.
Page 99: Setting Up Serial Printing (Windows Only)
Set up, install, and conﬁgure Deactivating the Wi‑Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.
Page 100: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 101: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 102: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 103 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 104: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 105: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 106: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 107: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 108: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 109: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 110: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Copying cards Load a card on the scanner glass. From the home screen, touch Copy >...
Page 111: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 112: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 113: Scheduling A Fax
For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. Scheduling a fax Note: Make sure that fax is conﬁgured.
Page 114: Printing A Fax Log
Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log Note: Make sure that analog fax or etherFAX is conﬁgured. For more information, see the Setting up the printer to fax section. From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log.
Page 115 In the Fax Forwarding menu, select Forward or Print and Forward. In the Forward to menu, select the destination type and then type the shortcut number. Apply the changes.
Page 116: Scan
Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 117: Scanning To An Ftp Server
Scan Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles > Scan to Computer, and then select a scan proﬁle. Using Windows Fax and Scan Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer”...
Page 118: Scanning To A Network Folder
Scan Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed. For more information, contact your administrator. Do either of the following: •...
Page 119: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 120: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management Update ﬁrmware • • Anonymous Data Collection About this Printer Print •...
Page 121: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 122 Use printer menus Menu item Description Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu item appears only when a hard disk or an intelligent storage drive is installed.
Page 123 Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 124 Use printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 125 Use printer menus Menu item Description E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway Port (25*) E‑mail Alerts Setup Specify how long before the printer times out if the SMTP server does not respond.
Page 126 Use printer menus Menu item Description E‑mail Alerts Setup Specify the realm for the Kerberos 5 authentication protocol. E‑mail Setup Kerberos 5 REALM E‑mail Alerts Setup Specify the domain name for the NTLM security protocol. E‑mail Setup NTLM Domain E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display.
Page 127 Use printer menus Menu item Description Error Prevention Reset Auto Reboot Counter. Auto Reboot Reset Auto Reboot Counter Cancel Continue Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory...
Page 128 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 129 Use printer menus Menu item Description Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer. Key Repeat Rate Set the number of presses per second for a repeating key.
Page 130 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 131 Use printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears. Envelope Prompts Auto* Note: For Multipurpose Feeder to appear, in the Paper menu, set Conﬁgure MP to Cassette. Multipurpose Feeder Manual Envelope Tray Conﬁguration...
Page 132 Use printer menus Menu item Description Printer Emulations Activate Prescribe. Enable Prescribe Note: The Prescribe license must be installed. Off* Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off*...
Page 133 Use printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 134 Toner patch sensor setup Print a diagnostic page that contains information on toner patch sensor calibration. Print TPS information page App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration...
Page 135 Use printer menus Menu item Description Scanner Conﬁguration Set the number of scans before the user receives a prompt to clean the scanner glass. Scanner Glass Cleaning Threshold 1000–30000, 0=Disabled (10000*) Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description...
Page 136 Use printer menus Menu Description Copy Specify which icons to show on the home screen. E-mail Held Faxes Release Held Faxes Status/Supplies Job Queue Settings Change Language Address Book Bookmarks Held Jobs USB Drive Scan Proﬁles Lock Device Scan Center Card Copy Shortcut Center Update ﬁrmware...
Page 137: Print
Use printer menus Menu item Description Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 138 Use printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using the Pages per Side menu. Horizontal* Reverse Horizontal Vertical Reverse Vertical Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait...
Page 139 Use printer menus Menu item Description Low‑Speed Printer Usage Determine how the color imaging kit operates during low‑speed printing. Max Speed Notes: Max Yield* • When set to Max Yield, the color imaging kit slows or stops while printing groups of black-only pages. •...
Page 140 Use printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 141 Use printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a hard disk or an intelligent storage drive (ISD) is installed. Accounting Log Frequency Specify how often the printer creates a log ﬁle.
Page 142 Use printer menus Menu item Description Log File Preﬁx Specify the preﬁx for the log ﬁles. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Scale To Fit...
Page 143 Use printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the hard disk or intelligent storage drive (ISD). • Flash/Disk sets the printer to search the hard disk or ISD for the requested font before searching the printer memory.
Page 144 Use printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 145: Paper
Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 146 Use printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...
Page 147 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25–216 mm (216*) Height 1–25 inches (11*) 25–635 mm (279*) Orientation Portrait* Landscape...
Page 148: Copy
Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 149 Use printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 150 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0* Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 151: Fax
Use printer menus Admin Controls Menu item Description Allow Color Copies Print copies in color. Allow Priority Copies Interrupt a print job to make copies. Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings.
Page 152 Use printer menus Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID. Fax Number Specify your fax number. Fax ID Set the fax ID to use during fax negotiation. Fax Name Fax Number* Enable Manual Fax Turn on the manual fax function in the printer.
Page 153 Use printer menus Menu item Description Enable Extension in Use Determine whether a telephone line is used by another device, such as another Support phone on the same line. Note: Events are detected immediately. Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines.
Page 154 Use printer menus Menu item Description Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation Specify the orientation of the original document. Portrait* Landscape Sides Specify the orientation of the original document when scanning on both sides of the document.
Page 155 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 156 Use printer menus Admin Controls Menu item Description Automatic Redial Specify the number of attempts that the printer redials before it cancels sending the fax to a speciﬁed destination. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 157 Use printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 158 Use printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 159 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 160 Use printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message: Include Logo...
Page 161 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 162 Use printer menus VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol. SIP* H.323 STUN Server Specify the STUN server to traverse a ﬁrewall. Force Fax Mode Switch VoIP gateway from analog to T.38 at the beginning of a fax call. Force Fax Mode Delay Set the time delay in seconds when sending another invite of Force Fax Mode.
Page 163 Use printer menus Menu item Description SIP Registration Status Show the status of the SIP Registration. Note: An asterisk (*) next to a value indicates the factory default setting. H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper.
Page 164 Use printer menus Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description...
Page 165 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
Page 166 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 167: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 168 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 169 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Highly Compressed (Off*) Version is set to 1.4. Secure (Off*) •...
Page 170 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 171 Use printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 172 Use printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 173: Ftp
Use printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 174 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 175 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 176 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document.
Page 177: Usb Drive
Use printer menus Menu item Description Allow Save as Shortcut Save an FTP address as a shortcut. Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Use Passive FTP Let the FTP server specify the data port that the printer connects to.
Page 178 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 179 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 180 Use printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 181 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 182: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 183 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 184 Use printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal WPA2/WPA3 ‑ Personal WPA3 ‑ Personal 802.1x - RADIUS WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). AES* Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal.
Page 185 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 186 Use printer menus Menu item Description Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Mobile Services Management Menu item Description Enable IPP Print...
Page 187 Use printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 188 Use printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 189 Use printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Note: This menu item is available only in some printer models. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Page 190 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 191 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 192 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 193 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 194 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 195: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 196 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 197 Use printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Default Login Methods Note: This menu appears only when you conﬁgure the settings in the Local Accounts menu.
Page 198 Use printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 199 Use printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑...
Page 200 Use printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 201 Use printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing the remaining copies.
Page 202 Use printer menus Menu item Description Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed. 3 Pass Erase 7 Pass Erase Note: An asterisk (*) next to a value indicates the factory default setting.
Page 203: Cloud Services
Note: An asterisk (*) next to a value indicates the factory default setting. Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 204 Use printer menus Menu item Description Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper. Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language.
Page 205: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 206: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 207: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 208 81C1XK0 81C2XK0 81C8XK0 Supported only in the Lexmark CX730 printer model. Supported only in the Lexmark CX735 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CX730 High yield toner cartridges Item Worldwide Cyan 71C0H20...
Page 209 For more information on replacing the maintenance kit, see the documentation that came with the kit. Item Part number Fuser maintenance kit, 110–120 V 41X3882 Fuser maintenance kit, 220–240 V 41X3883 Fuser maintenance kit, 100 V 41X3884 41X4511 Fuser maintenance kit, 115 V (Narrow media) Supported only in and required for Lexmark CX737.
Page 210: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 211 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 212 Maintain the printer Insert the new toner cartridge. Close door B.
Page 213 Maintain the printer Replacing the black imaging unit Open door B.
Page 214 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 215 Maintain the printer Remove the toner cartridges.
Page 216 Maintain the printer Disconnect the imaging kit cable.
Page 217 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 218 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 219 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 220 Maintain the printer Insert the imaging kit.
Page 221 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 222 Maintain the printer Replacing the color imaging kit Open door B.
Page 223 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 224 Maintain the printer Remove the toner cartridges.
Page 225 Maintain the printer Disconnect the imaging kit cable.
Page 226 Maintain the printer Remove the used imaging kit.
Page 227 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 228 Maintain the printer Insert the black imaging unit into the new imaging kit.
Page 229 Maintain the printer Insert the new imaging kit.
Page 230 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 231 Maintain the printer Replacing the waste toner bottle Open door B.
Page 232 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Dispose the used waste toner bottle properly.
Page 233 Maintain the printer Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 234 Maintain the printer Remove the used fuser. Unpack the new fuser. Insert the new fuser. Close door A1, and then close door A.
Page 235 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 236 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 237 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 238 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 239 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 240 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 241 Maintain the printer Insert the new separator bracket. Insert the tray. Replacing the scanner glass pad Open the scanner cover.
Page 242 Maintain the printer Remove the used scanner glass pad. Unpack the new scanner glass pad. Place the white area of the new scanner glass pad facedown on the scanner glass, and then remove the backing on the tape.
Page 243 Maintain the printer Note: Make sure that the scanner glass pad is aligned correctly on the edges of the scanner glass. Close the scanner cover to stick the new scanner glass pad to the cover. Open the scanner cover to check if the new scanner glass pad is properly attached to the cover. Close the scanner cover.
Page 244 Maintain the printer Remove the used ADF pick roller.
Page 245 Maintain the printer Remove the used ADF separator roller. Unpack the new ADF pick roller and ADF separator roller.
Page 246 Maintain the printer Insert the new ADF separator roller until it clicks into place.
Page 247 Maintain the printer Insert the new ADF pick roller until it clicks into place. Close door C. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter.
Page 248: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 249 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 250 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Open door C. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C...
Page 251 Maintain the printer • ADF glass in door C Close door C. Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 252 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 253 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 254 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 255 Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 256 Maintain the printer Remove the ADF pick roller.
Page 257 Maintain the printer Remove the ADF separator roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.
Page 258 Maintain the printer Insert the ADF separator roller until it clicks into place.
Page 259 Maintain the printer Insert the ADF pick roller until it clicks into place. Close door C.
Page 260: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 261: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 262: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 274 “Ghost images” on page 276 “Gray or colored background” page 272 on page 277 “Incorrect margins”...
Page 263: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 289 page 290 page 291 page 292 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 293 page 294 page 296 Printer error codes...
Page 264 Troubleshoot a problem Error codes Error message Solution Load multipurpose feeder 11.92 Open the multipurpose feeder, and with <type/> <size/> then load paper. For more <orientation/>. information, see “Loading the multipurpose feeder” on page Change <source/> to <type/> 12.11, 12.21, 12.31, 12.41, 12.51 Open the indicated tray, remove <size/>.
Page 265 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.35 Open door B. unresponsive waste toner Remove the waste toner bottle. bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Insert the waste toner bottle. Close door B.
Page 266 Troubleshoot a problem Error codes Error message Solution Reinstall missing, 31.64 Open door B. unplugged, or unresponsive Remove the waste toner bottle. color imaging kit. Note: To avoid spilling the toner, place the bottle in an upright position. Remove the cartridges. Disconnect the imaging kit cable.
Page 267 Locate the fuser type at the bottom of the fuser. Notes: • All printer models except Lexmark CX737 support the fuser types 00, 01, and 02. • Lexmark CX737 only supports fuser type 05. If the fuser is not supported, remove the fuser, and then install a supported one.
Page 268 Troubleshoot a problem Error codes Error message Solution Insufficient memory, some 37.3 Touch Continue to clear the message held jobs were deleted. and continue printing. Complex page, some data may 39.1 Try one or more of the following: not have printed. •...
Page 269 Troubleshoot a problem Error codes Error message Solution Too many trays attached. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove one or more trays. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 270 Troubleshoot a problem Error codes Error message Solution Fax Station Name not set 71.01 For more information, see “Setting up up. Contact system the fax function using analog fax” on administrator. page Fax Station Number not set 71.02 up. Contact system administrator.
Page 271 Troubleshoot a problem Error codes Error message Solution Replace waste toner bottle. For more information, see 82.30, 82.30, 82.33, 82.39, 82.40, “Replacing 82.42, 82.49 the waste toner bottle” on page 231. Black imaging unit or color 84.01, 84.09 Touch Continue to clear the imaging kit nearly low.
Page 272: Printing Problems
Troubleshoot a problem Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Page 273 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the printer printing blank or white pages?
Page 274 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 275 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 276 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 277 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 278 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer...
Page 279 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the print light?
Page 280 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 3 Go to step 4.
Page 281 Troubleshoot a problem Action Step 8 Go to step 9. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 282 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Are some colors missing on print?
Page 283 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Remove the color imaging kit. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 284 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 285 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 286 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 287 Troubleshoot a problem Action Contact customer The problem is Remove the color imaging kit, and then remove the black support. solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 288 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the text or image clipped?
Page 289 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the text or image clipped? Step 3 Go to step 4.
Page 290 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 291 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 292 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 293 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 294 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 295 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 296 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Page 297 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Do the defects still appear?
Page 298 Troubleshoot a problem Action Step 2 Go to step 3. Go to step 3. Determine how many colors have defects. Is only one color affected? Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page.
Page 299 Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 300 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 301 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 302 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 303: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 304: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 305: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page 105. Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 306 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 307 Troubleshoot a problem Jam locations Standard bin Door A Multipurpose feeder Trays...
Page 308 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 309 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door C. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 310 Troubleshoot a problem Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in door A Paper jam in the fuser area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 311 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 312 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 313 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 314 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 315: Network Connection Problems
Troubleshoot a problem Close the duplex cover, and then close door A. Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is...
Page 316 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check if the network connection is working. Note: If the connection is not working, then contact your administrator. Access the EWS. Can you open the EWS? Step 5 The problem is Go to step 6.
Page 317: Hardware Options Problems
Troubleshoot a problem Action Step 4 Go to step 6. Go to step 5. Check the wireless security mode. From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode. Is the correct wireless security mode selected? Step 5 The problem is Go to step 6.
Page 318 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the internal option is installed properly into the controller board. Turn off the printer, and then unplug the power cord from the electrical outlet. Make sure that the internal option is installed into the appropriate connector on the controller board.
Page 319 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Check the cable and the ISP connection. Use the correct cable, and then make sure that it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Page 320: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging...
Page 321: Paper Feed Problems
Troubleshoot a problem All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Page 322 Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 323 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 324: E-Mailing Problems
Troubleshoot a problem E-mailing problems Disabling the “SMTP server not set up” error message From the home screen, touch Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > To prevent the error from happening again, do one or more of the following: •...
Page 325: Faxing Problems
Troubleshoot a problem Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. The problem is Contact customer solved.
Page 326 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 327 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 328 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 329 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 330: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 331 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 332 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 333 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 334 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the scanner cover. Close the scanner cover. Do vertical streaks appear on scanned documents? Step 2 Contact...
Page 335 Troubleshoot a problem Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job.
Page 336 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 337: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 338 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 339: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 340: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 341: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 342 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 343 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 344 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 345 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 346 (CX735, CX737, XC4352) Two-sided: 520 (CX730, XC4342); 640 (CX735, CX737, XC4352) Copy The product is generating hard‑copy output from 640 (CX730, XC4342); 800 (CX735, CX737, hard‑copy original documents. XC4352) Scan The product is scanning hard‑copy documents. 44.5 (CX730, XC4342); 45.0 (CX735, CX737,...
Page 347 เครื ่ อ งโทรคมนาคมและอุ ป กรณ น ี ้ ม ี ค วามสอดคล อ งตามมาตรฐานหรื อ ข อ กํ า หนดทางเทคนิ ค ของ กสทช. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number:...
Page 348 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 349 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873.
Page 350 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité...
Page 351 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 352 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 353 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 354 As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working.
Page 355 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 356: Index
Index Index assigning printer to a ring cleaning pattern 40 exterior of the printer 248 activating Voice Guidance 28 attaching cables 21 interior of the printer 248 adapter plug 38 avoiding paper jams 305 pick tires 251 adding a shortcut cleaning pick roller in the copy 110 multipurpose feeder 253...
Page 357 Index conﬁguring the e‑mail server crooked print 285 enabling spoken passwords 33 settings 40 Customer Support enabling the USB port 305 conﬁguring Wi‑Fi Direct 97 using 25 enabling Wi‑Fi Direct 98 connecting a computer to the customer support enlarging a copy size 109 printer 98 contacting 339 envelope seals when...
Page 358 55 setting up the fax function 36 installing the print driver 54 fax setup installing the printer software 54 genuine Lexmark parts and country‑ or region‑speciﬁc 38 installing trays 58 supplies 207 standard telephone line installing wireless print...
Page 359 Index Lexmark Print Flash Drive Scan 177 missing information on the fax using 102 FTP Defaults 173 cover page 329 Lexmark ScanBack Utility Home Screen mobile device using 116 Customization 135 connecting to printer 98 light print 278 HTTP/FTP Settings 193...
Page 360 Print Quality Test Pages 205 paper jams print quality troubleshooting Defective ﬂash detected 319 avoiding 305 crooked print 285 Non‑Lexmark supply 320 paper size dark print 274 Not enough free space in ﬂash setting 48 ghost images appear on memory for resources 319...
Page 361 Index recycling scan troubleshooting serial interface card Lexmark packaging 340 cannot scan to a computer 330 troubleshooting 319 Lexmark products 340 cannot scan to network serial number, printer red indicator light folder 331 ﬁnding 10 on the convenience jagged image when scanning...
Page 362 Customer Support 25 prints 276 FAQ about color printing 338 using Display Customization 25 gray or colored printer is not responding 303 using genuine Lexmark parts and background 277 SMTP server not set up supplies 207 horizontal dark lines 291 error 324...
Page 363 Index using the home screen 22 using the scanner glass copying 108 verify print jobs 105 vertical dark lines on prints 292 vertical dark streaks on output when scanning from the ADF 333 vertical white lines 294 viewing reports 207 Voice Guidance activating 28 deactivating 28...

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