I Can Get On The Internet, But Everything Is Slow; I Don't Have A Dial Tone When I Pick Up The Phone - Arris Touchstone TM804 User Manual

I can get on the Internet, but everything is slow

If the website you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.

I don't have a dial tone when I pick up the phone

In order for telephone service to be functional on the Telephony Modem, telephone service
must have been purchased from the service provider and configured on your Telephony
Modem. The following steps should help in identifying the source of the problem.
1. Check to make sure the Telephony Modem is plugged in and the outlet has power. Use
only the external AC power adapter (if provided) and power cord included with the
equipment.
2. Check the coax connection at the Telephony Modem and the wall. Ensure they are
connected and tight. If they are and you do not have dial tone, contact your service
provider.
3. Is the phone plugged directly into the Telephony Modem?
Make sure the phone is plugged into the port on the back of the Telephony Modem
labeled "Tel 1" for line 1, and "Tel 2" for line 2.
■ If so, try a different phone. Make sure the new phone is a working phone.
■ If a known good phone is used and you still don't have dial tone, try a different
phone cable. If a new phone and cable do not restore dial tone, call your service
provider.
4. Is the Telephony Modem plugged into a wall outlet?
■ If so, unplug the phone connector at the back of the Telephony Modem and plug in
a known working phone. If you now have dial tone, the problem is with the house
wiring. Contact your cable company or a qualified wiring technician to correct the
house wiring. If you still do not have dial tone, contact your service provider.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2
Chapter 7: Troubleshooting
38