I Can Get On The Internet, But Everything Is Slow; I'm Not Getting 2.5 Gbps Speeds - Arris Touchstone CM9200 User Manual

I can get on the Internet, but everything is slow

If the website you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.

I'm not getting 2.5 Gbps speeds

Actual achievable throughput for a 2.5 Gbps connection will actually be slightly less than
2.5 Gbps in practice. However, if you're consistently getting speeds that are significantly less
than 2.5 Gbps, you can try these steps to try and find the issue.
First, verify that you have subscribed for Gigabit speed services. Contact your service
provider to verify your subscription and see which speeds you should be receiving.
In addition, online speed testing utilities often are unable to accurately gauge Gbps speeds.
Contact your service provider and ask them to run a speed test for you.
Finally, double-check the NICs between your CM9200 and your client device to be sure that
they are capable of speeds up to 2.5 Gbps. These NICs might be creating a bottleneck.
Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0
Chapter 6: Troubleshooting
24