Getting Help - Enterasys Matrix E7 6C107 Setup Manual

Getting Help

1.3 GETTING HELP
For additional support related to the Matrix E7 chassis or this document, contact Enterasys
Networks using one of the following methods:
World Wide Web
Phone
Internet mail
FTP
Login
Password
To send comments or suggestions concerning this document, contact the Technical Writing
Department via the following email address: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
1-6
http://www.enterasys.com/
(603) 332-9400
support@enterasys.com
ftp://ftp.enterasys.com
anonymous
your email address