Getting Help - Enterasys Matrix E6 5G102-06-G Install Manual

Getting Help

GETTING HELP
For additional support related to this product or document, contact Enterasys Networks using one
of the following methods:
World Wide Web
Phone
Internet mail
FTP
Login
Password
To send comments or suggestions concerning this document, contact the Technical Writing
Department via the following email address: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
xvi About This Guide
http://www.enterasys.com
(603) 332-9400
support@enterasys.com
ftp://ftp.enterasys.com
anonymous
your email address