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6. Troubleshooting
Cooktop ignition or hotplate burners faulty
Is the power on? If not, there maybe something wrong
with the power supply.
Are the sparker (ignition electrode) or burner slots
blocked by debris?
Are the burner trim and caps correctly located? See the
section on 'Cleaning' .
Cooktop burners will not light.
Make sure that the burner parts have been replaced
correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas
supply. You can do this by making sure that other gas
appliances you may have are working.
Do the burners spark when you push in the control
knob? If not, check the power is on.
Cooktop burner flames are very large and yellow.
Check that the burner head and caps have been
replaced correctly after cleaning.
Ensure the burner ports are not blocked. Clean using a
piece of fuse wire.
What cleaning materials are recommended for the range?
See the 'Cleaning' section for recommended cleaning
materials.
Never use caustic or abrasive cleaners as these will
n
damage the surface.
An oven fan is noisy
The note of the oven fan may change as the oven heats
up – this is perfectly normal.
If there is an installation problem and I don't get my
original installer to come back to fix it who pays?
You do. Service organizations will charge for their call
outs if they are correcting work carried out by your
original installer. It is in your interest to track down your
original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven.
Check that you are using the recommended
temperatures and shelf positions – see the oven cooking
guide. The oven control settings and cooking times are
intended to be used only as a guide.
Individual tastes may require the temperature to be
altered either way, to get the results you want.
The oven is not cooking evenly
If you are cooking a large item, be prepared to turn it
round during cooking.
If two shelves are used, check that space has been left
for the heat to circulate. When a baking tray is put into
the oven, make sure that it is placed centrally on the
shelf.
Check that the door seal is not damaged.
A dish of water when placed on the shelf should be the
same depth all over. (For example, if it is deeper at the
back, then the back of the range should be raised up or
the front lowered.) If the range is not level, arrange for
your supplier to level it for you.
Oven not coming on
Is the power on? If not, there may be something wrong
with the power supply.
Is the range supply on at the circuit breaker?
Oven temperature getting hotter as the range gets older
If turning the temperature down using the oven control
knob has not worked, or has only worked for a short
time, then you may need a new thermostat. This should
be fitted by a qualified service person.
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