Mouse, Keyboard And Video Configuration - Acer ARMC_3P User Manual

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PPENDIX ROUBLESHOOTING
1. The remote mouse does not work or is not synchronous.
First, check the VGA connection. Both the ARMC/3P and the local monitor
have to support the same video resolution.
In some circumstances the mouse synchronization process could behave
incorrectly, refer to the Chapter 3:Mouse, Keyboard and Video
configuration for further explanation.
2. The video quality is bad or the picture is grainy.
Enter the Remote Console and press the Auto Adjust button (see the
Section called Remote Console Control Bar in Chapter 4) to adjust the
ARMC/3P's video input parameters to the correct values.
3. Login on the ARMC/3P fails.
Verify both your user login and your password. By default, the user "admin"
has the password "password". Moreover, your web browser has to be
configured to accept cookies.
4. The Remote Console window of the ARMC/3P does not open.
A firewall may prevent the access to the Remote Console. The TCP ports
#80 (for HTTP) and #443 (for both HTTPS and RFB) have to be open (the
server providing the firewall has to accept incoming TCP connections on
these ports).
5. Remote console is unable to connect and displays a timeout error.
Have a look on your hardware. If there is a proxy server between the
ARMC/3P and your host, then you may not be able to transfer the video data
using RFB. Establish a direct connection between the ARMC/3P and the
client.
Furthermore, check the settings of the ARMC/3P and choose a different
server port used for RFB transfer. If you use a firewall then check the
according port for accepting connections. You may restrict these connections
for the IP addresses used by the ARMC/3P and your client.
6. No connection can be established to the ARMC/3P.
Have a look on your hardware. Is the ARMC/3P attached to a power supply?
Verify your network configuration (IP address, router). You may send a "ping"
request to the ARMC/3P to find out whether the ARMC/3P is reachable via
network.
7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
You have to define a so-called "Button Key". This can be done in the Remote
Console settings (see the Section called Remote Console Control Bar in
Chapter 5). Alternatively you can use the soft keyboard feature (see Chapter
4: Soft Keyboard).
8. The ARMC/3P web pages are not displayed correctly.
Check your browser's cache settings. Make sure the cache settings are not
set to something like "never check for newer pages". Otherwise the ARMC/3P
pages may be loaded from your browser cache and not from the card.
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