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About this Manual

This manual is designed to assist users in installing, configuring and
troubleshooting the AcerISDN P10 ISDN card.
document has been carefully checked for accuracy; however, no guarantee
is given as to the correctness of the contents. The information contained in
this document is subject to change without notice.
Copyright
© Copyright 1997-1998, Acer Netxus Inc. All Rights Reserved.
This document contains proprietary information protected by copyright. All
rights are reserved. No part of this manual may be reproduced by any
mechanical, electronic, or other means, in any form, without the prior
written permission of the manufacturer.
Trademarks
All trademarks and registered trademarks are the property of their respective
owners.
CE Approval
D129626H
D129627H
All CE approved ISDN devices may be connected to the Euro-
ISDN in all countries of the EU.
The AcerISDN P10 has been approved by the German BZT
according to the new European procedure and may therefore be
connected to the Euro-ISDN in all EU countries. This ISDN card
therefore complies with:
NET 3 (ISDN Basic Rate Access)
Electromagnetic Compatibility Standards
Safety Standards
Information in this

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   Summary of Contents for Acer ISDN P10

  • Page 1: About This Manual

    Copyright © Copyright 1997-1998, Acer Netxus Inc. All Rights Reserved. This document contains proprietary information protected by copyright. All rights are reserved. No part of this manual may be reproduced by any mechanical, electronic, or other means, in any form, without the prior written permission of the manufacturer.
  • Page 2 EMC-regulations and is certified to be within EMC limitations. If the product is used in an uncertified PC, Acer Netxus Inc. undertakes no warranty in respect to the EMC limits. The described product in this handbook was constructed, produced and certified so that the measured values are within EMC limitations.
  • Page 3: Table Of Contents

    CHAPTER 1 Introduction 1.1 An Overview of the AcerISDN P10 1.1.1 What is ISDN? 1.1.2 The AcerISDN P10 ISDN Card 1.2 Package Contents 1.3 AcerISDN P10 Features CHAPTER 2 Installation 2.1 Before Installing 2.2 Installing the ISDN Card 2.3 Installing the AcerISDN P10 Drivers 2.4 AcerISDN P10 Utility Installation 2.5 The Diagnostic Program 2.6 Using Multilink in Windows 95...
  • Page 4 Table of Figures Figure 1-1: The ISDN System _________________________________________2 Figure 2-1: Connecting the ISDN Line __________________________________7 Figure 2-2: AcerISDN P10 PnP Card Found in Windows 95 ________________8 Figure 2-3: AcerISDN P10 PnP Card Detected in OSR2____________________9 Figure 2-4: Configuring the ISDN Card________________________________10 Figure 2-5: Entering the Path of Windows 95 Disk _______________________11 Figure 2-6: Keeping the Newer System Files ____________________________11 Figure 2-7: Installing the Multilink PPP from Microsoft ___________________12...
  • Page 5: Introduction

    Chapter 1 Introduction 1.1 An Overview of the AcerISDN P10 1.1.1 What is ISDN? ISDN is an abbreviation for Integrated Services Digital Network. ISDN transfers information digitally integrates telecommunication services (such as telephone, teletext, videotex, etc.) into a single network. Using ISDN, you can transfer text, voice, data files, images, and even video.
  • Page 6 AcerISDN P10 User Manual Because ISDN transmits data digitally, the data is virtually error free, and the transmission is much clearer, with fewer interruptions and slowdowns in facsimile transmissions. With ISDN devices implemented throughout the world, a truly digital network will emerge, allowing everyone fast and easy access to the global information highway.
  • Page 7: The Acerisdn P10 Isdn Card

    1.1.2 The AcerISDN P10 ISDN Card The AcerISDN P10 ISDN Card is ideally suited to give your PC access to the world of the Integrated Services Digital Network. The AcerISDN P10 is easy to install, and easy to configure. The card is fully Plug and Play compatible.
  • Page 8: Acerisdn P10 Features

    AcerISDN P10 User Manual 1.3 AcerISDN P10 Features The AcerISDN P10 supports many standard and enhanced features that allow you to make full use of the bundled application program, including the following: Fully Plug and Play compatible Supports both 16-bit and 32-bit CAPI VxD (Virtual Device Drivers) for Windows 95 and NT Supports TAPI and NDIS WAN miniport drivers for Windows 95 and NT...
  • Page 9: Installation

    2.1 Before Installing Make sure that you have all you need to install the AcerISDN P10 ISDN card. You should have the following: 1. An IBM compatible 486 DX2-66 or above with at least 8MB of RAM. 2. One unused 16-bit expansion ISA bus slot. 3.
  • Page 10: Installing The Isdn Card

    AcerISDN P10 User Manual 2.2 Installing the ISDN Card Please refer to the following instructions and figures for installation procedures: 1. Turn off the power to your computer and all peripherals such as your monitor or printer. 2. Remove the computer system cover unit. 3.
  • Page 11 6. Connect your ISDN line to the RJ-45 jack labelled “S LINE” on the card as shown in Figure 2-1. IGURE Replace the computer system cover unit and reconnect your peripheral devices. The next section covers the AcerISDN P10 driver installation under the Microsoft Windows 95 and NT operating systems.
  • Page 12: Installing The Acerisdn P10 Drivers

    For Windows 95 and OEM Service Release 2 (OSR2): 1. Start Windows. After the opening banner, Windows will tell you that your AcerISDN P10 card has been detected. You will then see the following screen for Windows 95: 2-2: A IGURE ISDN P10 P OUND IN INDOWS...
  • Page 13 Or you will see the following screen for OSR2: 2-3: A ISDN P10 P IGURE 2. Insert the AcerISDN P10 Driver Installation Diskette or CD into the appropriate drive (A:, B:, or D:, etc.). 3. Select “Driver from disk provided by hardware manufacturer”...
  • Page 14 AcerISDN P10 User Manual 5. When Windows has finished copying the driver files, you will see the following screen for setting the properties of the AcerISDN P10. IGURE Select the signalling protocol and PCM coding rule of the ISDN switch. Input the ISDN number and click “OK”. 2-4: C ONFIGURING THE ISDN C...
  • Page 15 Chapter 2 — Installation 7. After the property settings, Windows will copy system files and you might see the following screen prompting for the path of the Windows 95 source files. 2-5: E 95 D IGURE NTERING THE ATH OF INDOWS If the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 has been installed before, Windows will...
  • Page 16 AcerISDN P10 User Manual Press “Yes” to keep the newer files. 10. If the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 is not installed before, you should see the following screen. 2-7: I IGURE For more details about multilink PPP, please refer to Section 2.6, Using Multilink in Windows 95.
  • Page 17 Press “Yes” to restart your computer and finish the AcerISDN P10 driver installation. After Windows has restarted, you can check the Device Manager to see if your card has successfully been installed. Please follow these instructions: 1. Open up “Control Panel”. Double click the “System” Icon.
  • Page 18 AcerISDN P10 User Manual Select the “AcerISDN P10 AIK-514S” folder and then click “Properties”. You will see the following screen. 2-9: T IGURE EVICE ANAGER...
  • Page 19 Chapter 2 — Installation 2-10: D IGURE EVICE ROPERTIES INDOW The message under “Device Status” indicates that the card is installed properly and that there are no hardware conflicts. If there is an error message, please refer to Chapter 3, Troubleshooting.
  • Page 20 For Windows NT 4.0: 1. Start Windows. Run “D:\DRIVERS\WINNT40\SETUP.BAT” in the Driver Installation Diskette or CD. 2-11: A IGURE 2. Click “OK” again to begin copying files. 3. After that, the “Setup Program” will start. ISDN P10 DDING THE DAPTER AS A ETWORK...
  • Page 21 2-12: S IGURE ETUP 4. If your PC has PnP BIOS, you can choose “Auto Setting”. Then the IRQ and I/O Port of the ISDN card will be configured by the system. 5. Select the signalling protocol and PCM coding rule of the ISDN switch.
  • Page 22 AcerISDN P10 User Manual 2-13: E IGURE 7. When the RAS is installed, you will see the following screen for configuring ISDN ports as RAS devices. IGURE 8. Press “OK” to select “ISDN1-NTWANMP” as one of the “RAS Capable Devices”, you should then see the following screen.
  • Page 23 2-15: L IGURE IST OF 9. Click “Add...” for adding “ISDN2-NTWANMP” to the list of RAS communication ports. These two ports, “ISDN1” and “ISDN2”, make the AcerISDN P10 be capable of dialing or receiving multilink calls. For more details about configuring the multilink support in Windows NT 4.0, please refer to the on-line help of RAS.
  • Page 24 11. Click “Close”, you will be prompted to restart the computer. 12. Press “Yes” to restart your computer and finish the AcerISDN P10 driver installation. The next section covers the utility installation for the AcerISDN P10. ISDN P10 I NSTALLED AS A DAPTER ETWORK...
  • Page 25: Acerisdn P10 Utility Installation

    2.4 AcerISDN P10 Utility Installation To install the utility programs, please follow the instructions listed below. 1. Insert the AcerISDN P10 Utility Installation Diskette or CD into drive A: (B:, or D:, etc.). 2. On the task bar, press “Start” and then click “Run”. The Program Run dialog box will open.
  • Page 26: The Diagnostic Program

    AcerISDN P10 User Manual 2.5 The Diagnostic Program After you have installed your ISDN card, you can use the diagnostic program to test the configuration. The diagnostic program is an intuitive menu-driven Windows program that will help you to quickly set up your ISDN card. To run the diagnostic program please follow these instructions: 1.
  • Page 27 The IRQ and I/O Port hardware configuration is listed. If an error message is listed, please refer to the Troubleshooting chapter of this manual. 4. In the “Own ISDN Number” box, type in the subscriber number of your own ISDN line. 5.
  • Page 28: Using Multilink In Windows 95

    AcerISDN P10 User Manual 2.6 Using Multilink in Windows 95 While you installing the AcerISDN P10 in Windows 95, the Microsoft ISDN Accelerator Pack 1.1 or Dial-Up Networking 1.2 will also be installed. It includes updates to Windows 95 Dial-Up Networking to support the combining of two 64Kbps data channels into the equivalent of a single 128Kbps line.
  • Page 29 4. For the Dial-Up Networking 1.2, select the “Multilink” tab to display the “Set Additional Devices” dialog. 5. As for the ISDN Accelerator Pack 1.1, you will see a section labelled “Set Additional Devices” at the bottom of the “General” tab. Click on the “Settings” button to display the “Set Additional Devices”...
  • Page 30 AcerISDN P10 User Manual If the “Resume” button is displayed, then click on “Resume” to dial that connection and add that line to the bundle. You may suspend and resume individual links without dropping the connection.
  • Page 31: Uninstalling The Acerisdn P10

    2.7 Uninstalling the AcerISDN P10 The setup information for the AcerISDN P10 is saved by Windows. If you decide to permanently remove the AcerISDN P10 from your system, you must run the uninstallation program from the AcerISDN P10 program group. To remove the driver and utility Programs of the AcerISDN P10 from your system, please follow these steps.
  • Page 32: Troubleshooting

    3.1 Troubleshooting Procedures When dealing with computer hardware, problems often occur because of configuration errors. Make sure that the card is securely seated in its socket. The following table will assist you in resolving any problems that you have with your AcerISDN P10. Troubleshooting If your AcerISDN P10 does not work properly, run the diagnostic program to help you identify...
  • Page 33 If the HDD was moved from another PC, you should use the Add New Hardware Wizard in the Control Panel to search for the new hardware. It will ensure that the configuration information of the PC will be consistently stored in the HDD. Error Message A required .DLL file,...
  • Page 34 AcerISDN P10 User Manual Error Message PnP fail (for Windows 95) PnP fail (for Windows NT) Possible Cause Registration key has been destroyed. 1. PnP function is not available for auto setting. 2. The ISDN card is not installed in the PC. Remedy 1.
  • Page 35 The resource (IRQ and I/O Port) information of some PCI cards is not registered in Windows NT system. You must choose free resources that are not used by the PCI cards. Error Message IRQ assignment error I/O Port assignment error IRQ and I/O Port assignment error Resource usage...
  • Page 36 AcerISDN P10 User Manual Error Message Cannot activate S0 interface Cannot establish LAPD link Connecting fail (error code = xxxx) Data transfer error Possible Cause The ISDN line is not connected. The ISDN line may be malfunctioning. 1. Own ISDN Number is incorrect.
  • Page 37: Appendix A

    Most problems can be resolved by using the Troubleshooting chapter (Chapter 3). If you continue to have problems you should contact the dealer where you bought the AcerISDN P10. questions you can contact Acer Netxus Inc.: Tel: +886-2-8691-2332 Fax: +886-2-8691-2372 Email: anitsd@acer.com.tw Web: www.acernetxus.com.tw...

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