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Nortel 1002rp Maintenance And Diagnostics

Nortel 1002rp Maintenance And Diagnostics

Callpilot
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1002rp Server Maintenance and
Diagnostics
CallPilot
Release 4.0
Document Number: 555-7101-206
Document Version: Standard 1.11
January 2007

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Summary of Contents for Nortel 1002rp

  • Page 1 1002rp Server Maintenance and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-206 Document Version: Standard 1.11 January 2007...
  • Page 2 Nortel Networks. The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
  • Page 3 SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. 1002rp Server Maintenance and Diagnostics...
  • Page 4 Please be aware of the following while installing the equipment: Please use the connecting cables, power cord, and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning or fire.
  • Page 5 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. 1002rp Server Maintenance and Diagnostics...
  • Page 6 Standard 1.11 CallPilot...
  • Page 7 Publication history January 2007 CallPilot 4.0, Standard 1.11 of the 1002rp Server Maintenance and Diagnostics is issued for general release. October 2006 CallPilot 4.0, Standard 1.10 of the 1002rp Server Maintenance and Diagnostics is issued for general release. September 2006 CallPilot 4.0, Standard 1.09 of the 1002rp Server...
  • Page 8 Publication history Standard 1.11 October 2003 Release 2.5, Standard 1.0 October 2002 Standard 1.0 of CallPilot Installation and Configuration, 1002rp Server Maintenance and Diagnostics is issued for general release. CallPilot...

  • Page 9: Table Of Contents

    To remove the server cover ............114 To replace the front bezel after maintenance is complete..... 114 To replace the front bezel air filter..........116 To replace the door air filter ............116 To hot-swap a power supply ............118 1002rp Server Maintenance and Diagnostics...
  • Page 10 Task List Standard 1.11 To replace the SCSI power cable..........121 To hot-swap a cooling fan ............. 128 To replace the fuse................ 131 To replace the alarm board ............133 To replace the status display panel..........138 To replace hot-pluggable SCA SCSI hard drives ......144 To replace media drives ..............
  • Page 11 Event Browser..........69 1002rp Server Maintenance and Diagnostics...
  • Page 12 Contents Standard 1.11 Channel and Multimedia Monitors ....... 71 The Maintenance screen ........72 Viewing component states .
  • Page 13 Replacing the Pentium III SBC card......201 Configuring the 1002rp Pentium III BIOS ......205 Replacing inline memory modules .
  • Page 14 Contents Standard 1.11 CallPilot...

  • Page 15: How To Get Help

    How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
  • Page 16 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...

  • Page 17: About This Guide

    C h a p t e r 2 About this guide In this chapter Maintenance and diagnostics overview 1002rp Server Maintenance and Diagnostics...

  • Page 18: Maintenance And Diagnostics Overview

    If you are not able to resolve your system problem with the resources described in this guide, you can also refer to the following document: Troubleshooting Guide (555-7101-501) Note: Nortel continually updates the Troubleshooting Guide, which is available from the Partner Information Center (PIC) at http:// www.nortel.com/pic...
  • Page 19 January 2007 About this guide Replacement parts Before replacing any parts on your server, refer to the Nortel product catalog for the part codes. CAUTION Risk of system damage The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty.
  • Page 20 Server Maintenance and Diagnostics 201i Server Maintenance and Diagnostics Guide (555-7101-119) 703t Server Maintenance and Diagnostics Guide (555-7101-227) 1002rp Server Maintenance and Diagnostics Guide (555-7101-206) 1005r Server Maintenance and Diagnostics Guide (555-7101-512) Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)

  • Page 21: Troubleshooting Your Callpilot System

    Troubleshooting your CallPilot system In this chapter Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting POST diagnostics Interpreting startup diagnostics from SCSI BIOS What to do when the server fails to boot into service 1002rp Server Maintenance and Diagnostics...

  • Page 22: Startup Diagnostics Overview

    Troubleshooting your CallPilot system Standard 1.11 Startup diagnostics overview This section contains procedures for interpreting the startup diagnostics on the 1002rp server. Types of startup diagnostics The following types of startup diagnostics are available on the server: basic hardware check (for example LEDs)

  • Page 23: To Run The Startup Test

    LEDs turn green when the attached power supply is fully operational. Check the monitor for any error messages as the server counts RAM and completes a POST. See “Power-On Self-Test diagnostics” on page 24 for more details on POST. 1002rp Server Maintenance and Diagnostics...

  • Page 24: To Run The Post

    Power-On Self-Test diagnostics The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS) that runs each time the 1002rp server is started. The function of the POST is to test system components and then display status messages.

  • Page 25: Interpreting Post Diagnostics

    A beep code is a series of separate tones, each equal in length. Record the beep code sequence before calling Nortel technical support. ATTENTION Some POST beep codes are fatal and may require that you replace the Single Board Card (SBC).
  • Page 26 Troubleshooting your CallPilot system Standard 1.11 Beep count Error message Description Processor Error The Central Processing Unit (CPU) on the processor board failed to function properly. 8042 - Gate A20 The keyboard controller (8042) contains Failure the Gate A20 switch, which allows the CPU to operate in protected mode.

  • Page 27: Interpreting Startup Diagnostics From Scsi Bios

    Results of the startup diagnostics appear only if you have the following cards installed on your system: Adaptec SCSI controller The adapter is integrated in the SBC and can be disabled. LSI Elite 1600 controller 1002rp Server Maintenance and Diagnostics...

  • Page 28: To Determine Why The Server Failed To Boot To Windows

    Refer to the Troubleshooting Guide (555-7101-501) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative. To determine why the server failed to boot into CallPilot If the system-ready indicator indicates that the system is not booting into CallPilot, follow these steps: Make a note of any diagnostic codes.
  • Page 29 January 2007 Troubleshooting your CallPilot system Refer to the Troubleshooting Guide (555-7101-501) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative. 1002rp Server Maintenance and Diagnostics...
  • Page 30 Troubleshooting your CallPilot system Standard 1.11 CallPilot...

  • Page 31: Using Windows Online Diagnostic Tools

    C h a p t e r 4 Using Windows online diagnostic tools In this chapter Overview Viewing event logs Using TCP/IP diagnostic tools Using the chkdsk utility 1002rp Server Maintenance and Diagnostics...

  • Page 32: Overview

    Using Windows online diagnostic tools Standard 1.11 Overview This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager.

  • Page 33: Viewing Event Logs

    To determine what happened, you can use the following diagnostic tools: Windows Event Viewer on the 1002rp server CallPilot Event Browser or Alarm Monitor in CallPilot Manager Note: The Event Browser and Alarm Monitor include online Help for events, which may help you to resolve the problem.

  • Page 34: To Use The Operating System Event Viewer

    Using Windows online diagnostic tools Standard 1.11 Types of event logs Three types of event logs are available from the Windows Event Viewer, as follows: Log type Description System Logs events by Windows components, including RRAS or other Windows services. Security Logs security events, such as logons, logoffs, and illegal access.
  • Page 35 January 2007 Using Windows online diagnostic tools ➝ ➝ ➝ Click Start Programs Administrative Tools Event Viewer. Result: The Event Viewer window appears. Figure 1: Event Viewer 1002rp Server Maintenance and Diagnostics...
  • Page 36 Using Windows online diagnostic tools Standard 1.11 To view a log, click the type of the log in the left pane of the window. The following illustration shows an example of the Application Log. Figure 2: Application log The following illustration shows an example of a System log. CallPilot...
  • Page 37 Use the description to help determine how to resolve errors. Note: If the error persists or the error description does not suggest a solution, contact your Nortel support representative. Click the icon Close or OK. Result: The event log reappears.

  • Page 38: Using Tcp/Ip Diagnostic Tools

    Using Windows online diagnostic tools Standard 1.11 Using TCP/IP diagnostic tools This section describes the following TCP/IP diagnostic tools which are available for the network adapter: ipconfig ping tracert nbtstat netstat These utilities help you to verify network connectivity, test the network interface, and isolate any configuration problems.

  • Page 39: To Run The Ipconfig Command From Windows

    Result: The Command Prompt window appears. At the Command prompt, type ipconfig <parameters>. Example: ipconfig /all Press Enter. Result: The system runs the ipconfig utility. Type Exit to exit the Command Prompt window and return to Windows. 1002rp Server Maintenance and Diagnostics...
  • Page 40 Using Windows online diagnostic tools Standard 1.11 The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]]...

  • Page 41: To Run The Ping Command From Windows

    TTL of 1, and incrementing the TTL by 1 on each subsequent transmission until the target responds, or the maximum TTL is reached. Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers. 1002rp Server Maintenance and Diagnostics...

  • Page 42: To Run The Tracert Command From Windows

    Using Windows online diagnostic tools Standard 1.11 Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] Tracert parameters the following table shows the tracert parameters. Table 4: Tracert parameters Parameter Description Specifies not to resolve addresses to hostnames.
  • Page 43 Specifies an Internet address. if_addr Specifies the Internet address of the interface where the address translation table should be modified. If not present, the first applicable interface is used. eth_addr Specifies a physical address. 1002rp Server Maintenance and Diagnostics...

  • Page 44: To Run The Arp Command From Windows

    Using Windows online diagnostic tools Standard 1.11 Parameter Description -N if_addr Displays the arp entries for the network interface specified by if_addr. Deletes the host specified by inet_addr. Adds the host and associates the Internet address inet_addr with the physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens.
  • Page 45 IP address to a name using the HOSTS file. interval Displays selected statistics, pausing interval seconds between each display. Press Ctrl+C to stop displaying statistics. Without this parameter, nbtstat prints the current configuration information once. 1002rp Server Maintenance and Diagnostics...

  • Page 46: To Run The Nbtstat Command From Windows

    Using Windows online diagnostic tools Standard 1.11 To run the nbtstat command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type nbtstat with the required parameters. Press Enter. Result: The system runs the nbtstat utility.

  • Page 47: To Run The Netstat Command From Windows

    Press Ctrl+C to stop redisplaying. To run the netstat command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type netstat with the required parameters. 1002rp Server Maintenance and Diagnostics...
  • Page 48 Using Windows online diagnostic tools Standard 1.11 Press Enter. Result: The system runs the netstat utility. Type Exit to exit the Command Prompt window and return to Windows. CallPilot...

  • Page 49: Using The Chkdsk Utility

    Names of files to check for fragmentation. Optional parameter to fix errors on the disk. Optional parameter to display the full pathname of every file on the disk. Optional parameter to locate bad sectors and to recover readable information. 1002rp Server Maintenance and Diagnostics...

  • Page 50: To Run The Chkdsk Utility From Windows

    Using Windows online diagnostic tools Standard 1.11 To run the chkdsk utility from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type chkdsk <drive letter:> (for example, chkdsk c:). Press Enter.

  • Page 51: Using Serial Port Diagnostic Tools

    C h a p t e r 5 Using serial port diagnostic tools In this chapter Overview Shutting down services Conducting TSTSERIO tests Conducting TSTSERIO tests with the loopback plug Restarting services 1002rp Server Maintenance and Diagnostics...

  • Page 52: Overview

    Using serial port diagnostic tools Standard 1.11 Overview You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.

  • Page 53: Shutting Down Services

    Routing and Remote Access Services to stop for COM2 testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call Channel Router CallPilot Time Service Routing and Remote Access 1002rp Server Maintenance and Diagnostics...

  • Page 54: To Invoke The Net Stop Command From Windows

    Using serial port diagnostic tools Standard 1.11 Net Stop command Use the Net Stop command to stop a specified service on a serial port. Net stop command syntax The Net Stop command uses the following syntax: net stop <service_name> ATTENTION You must restart the services that you shut down through the Net Start command after you run the diagnostic.

  • Page 55: To Invoke The Service Control Command From Windows

    At the Command prompt, type sc stop “service_name”, and then press Enter. Note: The quotation marks are required, as in the example above. Result: The system runs the Service Control command utility. Type Exit, and then press Enter to exit the Command Prompt window. 1002rp Server Maintenance and Diagnostics...

  • Page 56: Conducting Tstserio Tests

    Using serial port diagnostic tools Standard 1.11 Conducting TSTSERIO tests The TSTSERIO command performs local loopback tests of the serial communication ports from the server run-time environment. Note: Before conducting these tests, shut down the appropriate services. See “Shutting down services” on page 53. CAUTION Risk of communications loss By stopping the services on COM1 or COM2, you lose the...
  • Page 57 Internal data bus loopback at various baud rates word Test 5-, 6-, 7-, and 8-bit data lengths stop Test 1, 1.5, and 2 stop bits pari Test odd/even parity fifo Test that device can operate in fifo mode 1002rp Server Maintenance and Diagnostics...

  • Page 58: To Invoke The Tstserio /P Command From Windows

    Using serial port diagnostic tools Standard 1.11 To invoke the TSTSERIO /P command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type tstserio with the required parameters, and then press Enter. For example, type TSTSERIO /P com1 or TSTSERIO /P com 2, and then press Enter.

  • Page 59: To Invoke The Tstserio /S Command From Windows

    At the Command prompt, type tstserio with the required parameters, and then press Enter. For example, type TSTSERIO /P com1 /S extr, and then press Enter. Type Exit, and then press Enter to exit the Command Prompt window. 1002rp Server Maintenance and Diagnostics...

  • Page 60: Conducting Tstserio Tests With The Loopback Plug

    Using serial port diagnostic tools Standard 1.11 Conducting TSTSERIO tests with the loopback plug The TSTSERIO command requires an external loopback connector plug for its edata, emsr, and eint subtests. 9-pin connector plug The standard serial loopback connector is a female 9-pin D-sub connector.

  • Page 61: To Invoke The Net Start Command From Windows

    Use the Net Start command to restart a specified service on a serial port. The syntax for the Net Start command is as follows: net start <service name> To invoke the Net Start command from Windows 1002rp Server Maintenance and Diagnostics...
  • Page 62 Using serial port diagnostic tools Standard 1.11 ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type net start “service_name”, and then press Enter. Note: The quotation marks are required, as in the example above. Type Exit, and then press Enter to exit the Command Prompt window.

  • Page 63: Using Callpilot Manager To Monitor Hardware

    Alarm Monitor Event Browser Channel and Multimedia Monitors The Maintenance screen Viewing component states Starting and stopping components Running integrated diagnostics Viewing the last diagnostic results Working with the Multimedia Monitor Working with the Channel Monitor 1002rp Server Maintenance and Diagnostics...

  • Page 64: Understanding Fault Management

    Using CallPilot Manager to monitor hardware Standard 1.11 Understanding fault management Fault management is a term that describes how the CallPilot server detects and notifies you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
  • Page 65 Typically, you first become aware of a hardware problem when an alarm is raised. All hardware faults produce an alarm (or series of alarms, depending on the problem) in the Alarm Monitor. Other indications of a hardware problem include the following: user complaints 1002rp Server Maintenance and Diagnostics...
  • Page 66 Using CallPilot Manager to monitor hardware Standard 1.11 call processing difficulties, such as busy signals, static, dropped calls, connection problems, and cross talk (hearing other conversations) system administrator logon difficulties alert icons on the Maintenance screen CallPilot...

  • Page 67: To Investigate Using The Alarm Monitor

    If the solution is not apparent, use the Event Browser or the Maintenance screen to further investigate the problem. To investigate using the Alarm Monitor Run CallPilot Manager and log in. ➝ In CallPilot Manager, click System Alarm Monitor. 1002rp Server Maintenance and Diagnostics...
  • Page 68 Using CallPilot Manager to monitor hardware Standard 1.11 Result: The Alarm Monitor screen appears. Figure 4: Alarm Monitor screen Click the Event Code for the first Critical or Major alarm. Result: A description of the event appears in a new web browser window.

  • Page 69: To Investigate Using The Event Browser

    Events are classified as Information, Minor, Major, or Critical. By default, the Event Browser displays only the latest 100 critical events. To investigate using the Event Browser Run CallPilot Manager and log in. ➝ In CallPilot Manager, click System Event Browser. 1002rp Server Maintenance and Diagnostics...
  • Page 70 View the description and recovery action. Repeat steps 3 and 4 for more events, if necessary. If the solution to the problem is not apparent, contact your Nortel technical support representative. Note: For information on how to use the Event Browser refer to the CallPilot Manager online Help.

  • Page 71: Channel And Multimedia Monitors

    Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels first. There are two ways to disable the call channels: Courtesy stop the channels (preferred method).

  • Page 72: The Maintenance Screen

    CallPilot server type and the switch that is connected to CallPilot. The examples in this chapter are for illustration purposes and may not appear exactly the same on your system. Figure 6 on page 73 shows a partially expanded tree for the 1002rp server. CallPilot...
  • Page 73 January 2007 Using CallPilot Manager to monitor hardware Figure 6: Partially expanded tree for 1002rp When you click a component, the screen refreshes to show the details about that component. Details are divided into the sections described in the following table.
  • Page 74 Using CallPilot Manager to monitor hardware Standard 1.11 Table 12: Component sections Section Description General This section shows general technical information about the selected component. This typically includes the following details: the name, class, type, series, or version of a component various capabilities of a component (for example, whether a component is removable)
  • Page 75 Note: The MGate card and DS30X cable are replaceable. If you are having problems with the DS30X link, determine if either one or both of these items are causing the problem and need to be replaced. 1002rp Server Maintenance and Diagnostics...

  • Page 76: Viewing Component States

    Using CallPilot Manager to monitor hardware Standard 1.11 Viewing component states View a component state to determine the general condition of the component, including whether the component is disabled or off duty. The component state is shown in the Maintenance section of the Maintenance screen.
  • Page 77 Icon Description A problem exists with a subcomponent of the selected component. Expand the tree to locate the subcomponent with the problem. A problem exists with the selected component. 1002rp Server Maintenance and Diagnostics...

  • Page 78: To View The State Of A Hardware Component

    Using CallPilot Manager to monitor hardware Standard 1.11 To view the state of a hardware component Run CallPilot Manager and log in. ➝ In CallPilot Manager, click Maintenance Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree.

  • Page 79: Starting And Stopping Components

    Start and stop components from the Maintenance section on the Maintenance screen. ATTENTION Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy stop CallPilot, use the following:...
  • Page 80 Using CallPilot Manager to monitor hardware Standard 1.11 Stop versus courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected. Courtesy stop A courtesy stop takes the component out of service only after the component has finished processing an active call.

  • Page 81: To Start Or Stop A Component

    Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible. Click the hardware component that you want to start or stop. 1002rp Server Maintenance and Diagnostics...
  • Page 82 Using CallPilot Manager to monitor hardware Standard 1.11 Result: The Maintenance screen refreshes to show details about the component. Scroll down to the Maintenance section. Click Courtesy Stop, or Start as required. Button Description Start If the selected component is out of service, click this button to put it into service.

  • Page 83: Running Integrated Diagnostics

    79. Components that have diagnostic tests available The following table identifies the components on which you can run diagnostics. Component Diagnostics available? Replaceable? Media Bus MPB96 board Time Switch Multimedia Channels No Channels 1002rp Server Maintenance and Diagnostics...

  • Page 84: To Run A Diagnostic Test

    Nortel technical support representative, depending on the component. To run a diagnostic test ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 79. CallPilot...
  • Page 85 Click Run. Result: A new web browser window opens to display the progress and results of the diagnostics. Note: The Diagnostic Results box in the Diagnostics section displays diagnostic results when you click Get Last Result. 1002rp Server Maintenance and Diagnostics...

  • Page 86: To View The Last Diagnostics Result

    Results button for a component. To view the last diagnostics result ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 79. Run CallPilot Manager and log in.
  • Page 87 January 2007 Using CallPilot Manager to monitor hardware diagnostic result: pass or fail the date and time the test was completed 1002rp Server Maintenance and Diagnostics...

  • Page 88: To View Or Work With Multimedia Channel States

    Using CallPilot Manager to monitor hardware Standard 1.11 Working with the Multimedia Monitor The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states Run CallPilot Manager and log in.
  • Page 89 Courtesy Stop or Start. Click OK. The selected channels change to off-duty or idle status, according to the action you chose. Note: If the buttons are not available, wait a few seconds for the screen to refresh. 1002rp Server Maintenance and Diagnostics...

  • Page 90: To View Or Work With Call Channel States

    Using CallPilot Manager to monitor hardware Standard 1.11 Working with the Channel Monitor The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states Run CallPilot Manager and log in.
  • Page 91 Courtesy Stop or Start. Click OK. The selected channels change to off-duty or idle status, according to the action you chose. Note: If the buttons are not available, wait a few seconds for the screen to refresh. 1002rp Server Maintenance and Diagnostics...
  • Page 92 Using CallPilot Manager to monitor hardware Standard 1.11 CallPilot...

  • Page 93: Using Callpilot System Utilities

    C h a p t e r 7 Using CallPilot system utilities In this chapter Overview Diagnostics Tool PEP Maintenance utility Session Trace System Monitor 1002rp Server Maintenance and Diagnostics...

  • Page 94: Overview

    Using CallPilot system utilities Standard 1.11 Overview The following table lists the CallPilot system utilities. Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). PEP Maintenance Displays a list of installed PEPs and enables PEP removal.

  • Page 95: To Access The Diagnostics Tool

    Startup Diag Enable. To disable startup diagnostics ATTENTION Nortel recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started (for example, DSP, Time Switch, or Media Bus).
  • Page 96 Using CallPilot system utilities Standard 1.11 ➝ On the Diagnostics Tool window, select Configuration Maintenance ➝ Startup Diag Disable. CallPilot...

  • Page 97: To Access The Pep Maintenance Utility

    Result: A list of all installed PEPs appears in the left pane. If you want to review the readme file associated with a PEP, click the PEP, and then click Read. Result: The readme file opens in Notepad. 1002rp Server Maintenance and Diagnostics...

  • Page 98: Session Trace

    Using CallPilot system utilities Standard 1.11 Session Trace The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI). The session information includes voice messaging call answering express messaging activity (messages composed and sent, or left in a mailbox) the number of messages played or unplayed at the beginning, middle, and end of a session...
  • Page 99 If you selected All Session Types for a user, the session type information appears to the right of the window. Double-click the session type to display the session information. 1002rp Server Maintenance and Diagnostics...
  • Page 100 Using CallPilot system utilities Standard 1.11 Result: The Session Type information appears at the bottom of the window. The following example shows Call Answering session type information. Figure 9: Call answering session CallPilot...

  • Page 101: To Access The System Monitor

    Channel Monitor tab appears on top. Click the other tabs to view the information on those tabs. Channel Monitor tab The following is an example of the Channel Monitor tab when connected to an Meridian 1 1002rp Server Maintenance and Diagnostics...
  • Page 102 Using CallPilot system utilities Standard 1.11 Figure 10: Channel Monitor with M1. The following is an example of the Channel Monitor tab when connected to a T1/SMDI. CallPilot...
  • Page 103 The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. Call Nortel technical support for assistance. Note: While any stopped services should be investigated, some services are not critical.
  • Page 104 Using CallPilot system utilities Standard 1.11 The critical services that are required for basic CallPilot call answering are listed in the following table. For your reference, the equivalent names as they appear in the Windows Control Panel are also listed. CallPilot Windows Control Panel System Monitor...
  • Page 105 The DS30X links connect the CallPilot server to the MGate card (NTRB18CA) in the Meridian 1 switch or Succession 1000 system. For the 1002rp server, the DS30X link to the switch is supported by the connection of the server to the switch backplane. T1 Links In the T1 link pane, each row represents a T1 link.
  • Page 106 Using CallPilot system utilities Standard 1.11 Figure 12: System info tab The numbered items provide information about the features purchased. Information about the underlying operating system is provided in the top right corner, including the server IP addresses. PEP information and configured Service DNs are listed in the bottom part of the window.
  • Page 107 January 2007 Using CallPilot system utilities Figure 13: Legend/Help tab 1002rp Server Maintenance and Diagnostics...
  • Page 108 Using CallPilot system utilities Standard 1.11 CallPilot...

  • Page 109: Replacing Basic Chassis Components

    Replacing the SCA SCSI drive cage and fused power cable Replacing the cooling fan Replacing the fuse (AC system only) Replacing the alarm board Setting jumpers on the alarm board Replacing the status display panel 1002rp Server Maintenance and Diagnostics...

  • Page 110: Removing The Front Bezel And Server Cover

    Replacing basic chassis components Standard 1.11 Removing the front bezel and server cover If the maintenance task requires replacing front panel components, you must remove the front bezel. The exception is the hard drives, which can be accessed by simply unlocking and opening the front bezel doors. If you require access to the server interior, remove both the front bezel and the server cover.

  • Page 111: To Remove The Front Bezel

    Do not attempt to move or lift the server before you have removed the front bezel. If the front bezel is attached, the server can disengage from the front bezel and fall. Figure 14: Front bezel removed G101733 1002rp Server Maintenance and Diagnostics...

  • Page 112: To Remove The Server Cover

    Replacing basic chassis components Standard 1.11 Unlock and open the double doors of the front bezel. See A in Figure 14 on page 111. Firmly grasp the front bezel by the hand-holds on either side of the chassis, and pull the front bezel from the chassis. See B in Figure 14 on page 111.
  • Page 113 G101734 Align the front bezel with the ball studs located at each faceplate corner. Apply pressure evenly until the bezel snaps onto each ball stud. Close and lock the double doors of the front bezel. 1002rp Server Maintenance and Diagnostics...

  • Page 114: To Replace The Front Bezel Air Filter

    If they appear to be damaged or become inefficient, replace the filters. There are four air filters on the 1002rp server—one inside each of the two doors of the front bezel, and two on the top half of the front bezel.
  • Page 115 January 2007 Replacing basic chassis components Pivot the wire to trap the filter, ensuring that the ends of the wires are pinched inside the door. Close and lock the doors. 1002rp Server Maintenance and Diagnostics...

  • Page 116: To Hot-Swap A Power Supply

    Replacing basic chassis components Standard 1.11 Replacing the power supply The power supply is hot-swappable. This means that you can replace the power supply without powering down the server. Requirements Before you hot-swap a power supply, gather the following tools: one flat-blade screwdriver one Phillips screwdriver one antistatic wrist strap...
  • Page 117 Slide the replacement power supply module into the bay until the module is secured by its connector. Use some force, if necessary. Secure the power supply module to the chassis with two thumbscrews at the corners of the power supply faceplate. 1002rp Server Maintenance and Diagnostics...
  • Page 118 Replacing basic chassis components Standard 1.11 Result: The power supply LED illuminates green. Note: If the LED does not illuminate, remove and reinstall the power supply with more force. If this does not work, contact your Nortel customer support representative. CallPilot...

  • Page 119: To Replace The Scsi Power Cable

    Replacing the SCA SCSI drive cage and fused power cable Due to the potential of an over-current condition, Nortel provides a retrofit SCSI power cable kit for the N0029330 power cable. The kit comprises an improved SCSI power cable, product label, and retrofit procedure.
  • Page 120 Replacing basic chassis components Standard 1.11 Figure 16: MegaRAID Power Console Plus Open the Physical Devices window and check the drive pair settings. The table below shows the correct settings. Table 15: Drive pair settings LED No ID Channel-1 LED No ID Channel-2 ONLIN A01-01 ONLIN A01-02...
  • Page 121 Result: The CallPilot server turns off. Remove power from the system by disconnecting the AC or DC mains. Remove the bezel cover from the front of the chassis using the four snaps located at each corner. 1002rp Server Maintenance and Diagnostics...
  • Page 122 Replacing basic chassis components Standard 1.11 Figure 17: Bezel cover on chassis front Remove the 4 Phillips-head screws from each corner of the SCSI disk-drive cage CallPilot...
  • Page 123 Carefully remove the SCSI drive cage from the chassis to provide access to the internal cable assemblies. Figure 19: SCSI drive cage attached to chassis Note: An arrow points to the SCSI power cable in the picture above. 1002rp Server Maintenance and Diagnostics...
  • Page 124 Replacing basic chassis components Standard 1.11 Unplug the original power cable from the SCA backplane and from the T board inside the chassis. The power cable is schematically shown in Figure 20 on page 124. Figure 20: SCSI power cable attached to T board Note: Leave all other cable assemblies connected.
  • Page 125 Replacing basic chassis components Figure 21: Product label location on chassis Replace the bezel cover on the front of the chassis. Reconnect the AC or DC mains power. Reboot the CallPilot server and bring it into full service. 1002rp Server Maintenance and Diagnostics...

  • Page 126: To Hot-Swap A Cooling Fan

    Replacing basic chassis components Standard 1.11 Replacing the cooling fan The cooling fan is hot-swappable, so you can replace the cooling fan without powering down the server. When to hot-swap the cooling fan When the LED associated with a cooling fan turns red, the fan requires replacement.
  • Page 127 LEDs. Slide the failed cooling fan module out of the chassis (see C in the diagram). Align the replacement cooling fan module tabs with the four support slots on the chassis. 1002rp Server Maintenance and Diagnostics...
  • Page 128 Replacing basic chassis components Standard 1.11 Ensure that the module is oriented with the thumbscrew, and insert the tabs into the supporting slots of the chassis. Slide the cooling fan module toward the front panel display and into position. Result: The fan module connects with slight resistance. The fans rotate and pull air into the chassis.

  • Page 129: To Replace The Fuse

    Two different types of fuses exist: one for North America, and one for international use. Ensure that the fuse you are replacing has been approved by Nortel for your region. a flat-blade screwdriver To replace the fuse Power off the server.
  • Page 130 Plug the power cable into the wall outlet. Power on the server. ATTENTION If the fuse blows after replacement, swap one power supply module with the other. If this does not work, call your Nortel customer support representative. CallPilot...

  • Page 131: To Replace The Alarm Board

    Replacing basic chassis components Replacing the alarm board The 1002rp server alarm board and status panel are used to monitor and indicate the server status. The basic hardware check on page 23 fails if the board is defective or damaged. When these units are damaged, replace them immediately.
  • Page 132 Replacing basic chassis components Standard 1.11 Figure 24: Alarm board carrier G101729 Pull the carrier free from the chassis (see B in Figure 24 on page 132). The alarm board is secured to the carrier by two Phillips-head screws. Remove the defective alarm board from the carrier. Secure the replacement alarm board to the carrier using two Phillips-head screws.

  • Page 133: Setting Jumpers On The Alarm Board

    This section describes the features that are enabled or disabled by setting jumpers on the alarm board. The default and recommended setting is to have only JP3 jumpered (see Figure 25 on page 134). This setting enables normal sensing and LED display. 1002rp Server Maintenance and Diagnostics...
  • Page 134 Replacing basic chassis components Standard 1.11 Figure 25: Jumpers on alarm board Jumper G101730 Jumper descriptions JP6—do not change Leave the jumper installed on JP6. CallPilot...
  • Page 135 LEDs. This is the default setting and the required setting for normal server operation. If this jumper is not installed over both pins, the alarm board does not send the correct format of signals to the front panel display. 1002rp Server Maintenance and Diagnostics...

  • Page 136: To Replace The Status Display Panel

    Replacing basic chassis components Standard 1.11 Replacing the status display panel The display is located at the front of the chassis and is cabled to the rear of the chassis and the alarm board. To replace the status display panel CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components.
  • Page 137 (see B and C in the diagram). Set the replacement status display panel into position, and secure it to the chassis by replacing the Phillips-head screws. Reconnect the cable. Replace the top cover and front bezel. 1002rp Server Maintenance and Diagnostics...
  • Page 138 Replacing basic chassis components Standard 1.11 CallPilot...

  • Page 139: Replacing Media Drives

    Replacing media drives In this chapter Replacing a faulty hard drive About the media drive bay Removing the media drive carrier from the chassis Replacing a tape, CD-ROM or floppy drive Installing a tape drive 1002rp Server Maintenance and Diagnostics...

  • Page 140: Replacing A Faulty Hard Drive

    When to hot-swap hard drives With a RAID controller, hot-swap device drivers, and operating system support, faulty SCA SCSI hard drives can be hot-swapped on the 1002rp server. Note: Identify which hard drive to remove using the Windows Event Viewer (see “Viewing event logs”...
  • Page 141 Table 16: RAID SCSI hard drive configurations SCSI Hard drive bay channel SCSI ID Logical drive label 1 (far left) A01-01 (primary hard drive) A02-01 (primary hard drive) A03-01 (primary hard drive) A01-02 (secondary hard drive) A02-02 (secondary hard drive) 1002rp Server Maintenance and Diagnostics...

  • Page 142: To Replace Hot-Pluggable Sca Scsi Hard Drives

    Replacing media drives Standard 1.11 SCSI Hard drive bay channel SCSI ID Logical drive label 6 (far right) A03-02 (secondary hard drive) a. RAID pairs (logical drives) consist of the following pairs: hard drives 1 and 4, 2 and 5, and 3 and 6. These pairs are represented in the software with A01-01 A01-02, A02-01 A02-02,...
  • Page 143 Attach the new drive to the carrier by four Phillips-head screws. Align the carrier with the drive frame and slide it into the chassis. Note: Expect resistance as the carrier and backplane connectors meet. Fasten the two thumbscrews. Close the front bezel and lock it. 1002rp Server Maintenance and Diagnostics...

  • Page 144: To Replace Media Drives

    Replacing media drives Standard 1.11 About the media drive bay Media drive bays contain media devices, including CD-ROM, tape, and floppy drives. If your media drives become damaged or you want to upgrade, you can replace these drives. This section provides procedures for replacing or upgrading any device in the media drive bay.

  • Page 145: Removing The Media Drive Carrier From The Chassis

    Locate the media drives The media drives (CD-ROM drive, tape drive, and floppy drive) are shown in the bottom right corner shown in Figure 29 on page 146. 1002rp Server Maintenance and Diagnostics...
  • Page 146 Replacing media drives Standard 1.11 Figure 29: Media drives Hot-swap fan modules Status panel Hot-swap Tape CD-ROM Floppy hard disk drive drive disk drive drives G101750 Media drive carrier The media drives are housed in a media drive carrier that can be removed from the server, as described later in this section.

  • Page 147: To Remove The Media Drive Carrier From The Chassis

    110. Locate the media drive carrier, and loosen the four Phillips-head screws and washers securing the carrier to the drive bay, as shown in Figure 30 on page 148. 1002rp Server Maintenance and Diagnostics...
  • Page 148 Replacing media drives Standard 1.11 Figure 30: Remove media drive from chassis G100747 Hold cables away from the drive bay as you pull the media drive carrier away from the chassis until the connectors attached behind the components can be reached. CAUTION Risk of equipment damage To avoid damaging cables during this procedure, ensure...

  • Page 149: To Replace A Media Drive

    145). Remove the faulty drive from the media drive carrier and save the screws (see the diagrams that follow). Note: To remove the tape drive or CD-ROM drive, you must first remove the floppy drive. 1002rp Server Maintenance and Diagnostics...
  • Page 150 Replacing media drives Standard 1.11 Figure 31: Replace media drive - step 1 G101739 CallPilot...
  • Page 151 Note: If your tape drive is a narrow device, you require a wide-to- narrow adapter to connect to the wide SCSI cable. Slide the carrier into the media drive bay. Note: Ensure that the cables are free and undamaged. 1002rp Server Maintenance and Diagnostics...
  • Page 152 Replacing media drives Standard 1.11 Secure the media drive carrier to the chassis with four Phillips-head screws. Replace and lock the front bezel. CallPilot...

  • Page 153: To Configure The Tape Drive

    This procedure provides instructions for installing a tape drive on a server that currently does not have a tape drive. Figure 33: Cabling example To power CD ROM drive Floppy drive To power Tape drive To power SBC card G101651 To configure the tape drive 1002rp Server Maintenance and Diagnostics...

  • Page 154: To Install A New Tape Drive (No Tape Drive Previously Installed)

    Note: Some settings may already be properly configured. If it is not clear from the drive manufacturer’s documentation how to set jumpers, contact your Nortel technical support representative. Set the SCSI ID to 6. Disable the Active Terminators (Term Enable).
  • Page 155 Secure the media drive carrier to the chassis with four Phillips-head screws. Result: The tape drive is installed. Replace the chassis cover and front bezel. Power on the server. Result: The tape drive is detected by Windows, and the tape drive is ready for use. 1002rp Server Maintenance and Diagnostics...
  • Page 156 Replacing media drives Standard 1.11 CallPilot...

  • Page 157: Raid Operations

    RAID operations In this chapter Outlining RAID functions Configuring RAID firmware, driver, and power console Replacing the LSI1600 card with LSI320-2 Configuring the RAID controller after a hardware change Splitting the RAID drives Synchronizing RAID drives 1002rp Server Maintenance and Diagnostics...

  • Page 158: Outlining Raid Functions

    RAID operations Standard 1.11 Outlining RAID functions Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continued system performance. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring.

  • Page 159: To Determine The Current Raid Firmware Version

    Programs Power ➝ Console Plus Launch Client. From the MegaRAID Power Console Plus, Server Selection ➝ window, select Access Mode Full Access to view or change configuration information and click OK. ➝ Select Adapter Properties. 1002rp Server Maintenance and Diagnostics...
  • Page 160 RAID operations Standard 1.11 If the configuration is not one of the valid configuration in Table 17 on page 159, perform a firmware update. For instructions, see “Replacing the LSI1600 card with LSI320-2” on page 161. CallPilot...

  • Page 161: To Replace The Lsi1600 Card With The Lsi320-2 Card

    NVRAM and Drive MetaData. The steps below will correct the mismatch. WARNING Nortel strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Power up the server and press Ctrl+M when prompted during system bootup to enter the utility.
  • Page 162 RAID operations Standard 1.11 Result: The DOS boot menu appears. Select Update LSI320-2 Firmware. Result: The system will prompt twice to confirm you are upgrading the firmware. Answer Y to both questions. Result: The system upgrades the firmware and asks you to reboot. Allow the system to reboot to Windows 2003.

  • Page 163: To Configure An Lsi Elite 1600 Or Lsi320-2 Raid System

    CallPilot system (that is, reinstalling the Windows operating system and CallPilot software). WARNING Nortel strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. To configure an LSI Elite 1600 or LSI320-2 RAID...
  • Page 164 RAID operations Standard 1.11 From the Objects menu select Adapter and press Enter. From the Adapter menu select Factory Default. Select Yes to confirm the selection and press Enter. Press Ctrl+Alt+Delete when prompted to restart system. During bootup, press Ctrl+M to re-enter the RAID setup utility. ➝...
  • Page 165 Result: After the last logical drive, the system will prompt you to save the configuration. Highlight YES and press Enter. Press ESC twice to exit the submenus. In the Management menu choose the Initialize submenu. Press F2 to select all three logical drives. 1002rp Server Maintenance and Diagnostics...
  • Page 166 RAID operations Standard 1.11 Press F10 and consecutively select YES to initialize the drive packs. When the initialization is complete, press any key to return to the Management menu. Press ESC to exit the utility. Save the configuration when prompted. Press Ctrl+Alt+Delete as indicated by the menu to reboot.

  • Page 167: Splitting The Raid Drives

    If the drive matches the graphic location on the Windows MegaRAID console, proceed with the next step. ATTENTION The drives must not be un-seated, re-seated or disconnected during the RAID splitting process unless you are planning to replace the drives. 1002rp Server Maintenance and Diagnostics...

  • Page 168: To Perform A Consistency Check

    RAID operations Standard 1.11 Full data backup ATTENTION As an extra precaution, it is recommended that a full system backup be performed PRIOR to performing a RAID-split. For more information on system backups refer to the CallPilot Manager online help. Verifying consistency on the drives This optional consistency check on the RAID system’s logical drive ensures that the data on the drives is identical.

  • Page 169: To Split The Raid

    To split the RAID ATTENTION Because the 1002rp has three physical drives, the RAID splitting must be done at the Ctrl+M utility level. Do not perform this procedure using the Windows MegaRAID console. There is a risk of database corruption.
  • Page 170 RAID operations Standard 1.11 At this point, the RAID is split, and the drives marked FAILED become the backup drives and are no longer written to.A PEP installation can now be done without impact to the ‘backup’ drives. CallPilot...

  • Page 171: To Synchronize The Raid After A Successful Operation

    To synchronize the RAID after an unsuccessful operation If the operation has failed, the system needs to be returned to the original configuration. Reboot the CallPilot server. Press Ctrl+M when prompted while the server is booting. 1002rp Server Maintenance and Diagnostics...
  • Page 172 RAID operations Standard 1.11 Result: The RAID configuration utility opens. Break the mirroring of the logical drives. ➝ a. Select Objects Physical Drive. Note: All server drives on channel 1 must be online. b. Select CH1 ID0 (A01-01) and press Enter. c.

  • Page 173: Upgrading To High Capacity

    C h a p t e r 1 1 Upgrading to High Capacity In this section Board and card configuration for High Capacity Identifying hardware components Upgrading to High Capacity 1002rp Server Maintenance and Diagnostics...

  • Page 174: Board And Card Configuration For High Capacity

    Upgrading to High Capacity Standard 1.11 Board and card configuration for High Capacity A High Capacity system requires you to add additional boards or cards, or both, to your server. This section compares configurations for a 96- channel system to a High Capacity system for the supported switches. Table 18: Board and card configurations for the T1 switch System...
  • Page 175 January 2007 Upgrading to High Capacity Power the system OFF. Do not drop and leave screws inside the server. Do not drop hard objects (such as screwdrivers) inside the server as this can damage the server. 1002rp Server Maintenance and Diagnostics...

  • Page 176: Identifying Hardware Components

    Upgrading to High Capacity Standard 1.11 Identifying hardware components Figure 34 shows the arrangement of slots in a 1002rp server chassis. Figure 34: 1002rp server chassis CallPilot...
  • Page 177 January 2007 Upgrading to High Capacity Figure 35 shows the layout of jumpers and switches on the D/480JCT-2T1 PCI T1 board. Figure 35: D/480JCT-2T1 PCI T1 board 1002rp Server Maintenance and Diagnostics...

  • Page 178: To Add Two Mpb96 Boards And Two T1 Pci Cards

    Upgrading to High Capacity Standard 1.11 Upgrading to High Capacity Choose one of the following upgrade procedures based on your switch connectivity. ATTENTION You must use one of the valid configurations and respect the slot map or the system behavior will be erratic.
  • Page 179 Replace the server cover. Replace the front bezel and lock it. Reconnect the peripheral device and power cables. 1002rp Server Maintenance and Diagnostics...
  • Page 180 Wait 10 minutes for the server to return to full service. Click Next. Select the presented Nortel MPB driver and click Next. Repeat the previous two steps each time the Windows New Hardware Found Wizard screen appears.
  • Page 181 When the server is back in full service, test the multimedia channels to ensure the new boards and cards are functioning properly. Refer to “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210). 1002rp Server Maintenance and Diagnostics...

  • Page 182: To Add Two Mpb96 Boards

    Upgrading to High Capacity Standard 1.11 Upgrading to High Capacity: M1/CS1000 switch connectivity To add two MPB96 boards Courtesy stop all CallPilot channels. Power down the server and all peripheral devices. Disconnect the following cables: a. power cable b. peripheral device cable c.
  • Page 183 Wait 10 minutes for the server to return to full service. Click Next. Select the presented Nortel MPB driver and click Next. Repeat the previous two steps each time the Windows New Hardware Found Wizard screen appears.
  • Page 184 Upgrading to High Capacity Standard 1.11 Result: The upgrade to High Capacity is complete. Restart the server. When the server is back in full service, test the multimedia channels to ensure the new boards are functioning properly. Refer to “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210).

  • Page 185: Replacing Voice Processing Boards

    C h a p t e r 1 2 Replacing voice processing boards In this chapter DSP numbering and location Replacing an MPB96 board 1002rp Server Maintenance and Diagnostics...

  • Page 186: Dsp Numbering And Location

    Replacing voice processing boards Standard 1.11 DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance page in CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering on MPB96 boards The MPB96 board has 12 embedded DSPs.

  • Page 187: To Replace An Mpb96 Board

    Power down the server and all peripheral devices. Disconnect the following cables: a. power cable b. peripheral device cables c. DS30X cables (Meridian 1 and Succession 1000 only) Remove the server cover. For instructions on removing the server cover, see “Removing the 1002rp Server Maintenance and Diagnostics...
  • Page 188 Replacing voice processing boards Standard 1.11 front bezel and server cover” on page 110. Disconnect the CTbus cable (if present) Remove the original MPB96 board from the slot. Unpack the replacement MPB96 board. Hold the MPB96 board by its top edge or upper corners and then align it with the following: end-plate opening in the chassis (ensure that the tapered foot of the board’s retaining bracket fits into the slot in the expansion...
  • Page 189 When the server is back in full service, test the multimedia channels to ensure the new MPB96 board is functioning properly. Refer to “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210). 1002rp Server Maintenance and Diagnostics...
  • Page 190 Replacing voice processing boards Standard 1.11 CallPilot...

  • Page 191: Replacing The D/480Jct-2T1 T1 Interface Card

    C h a p t e r 1 3 Replacing the D/480JCT-2T1 T1 interface card In this chapter D/480JCT-2T1 card function Replacing the D/480JCT-2T1 card 1002rp Server Maintenance and Diagnostics...

  • Page 192: D/480Jct-2T1 Card Function

    Replacing the D/480JCT-2T1 T1 interface card Standard 1.11 D/480JCT-2T1 card function Either two or four D/480JCT-2T1 T1 interface cards can be installed to provide 96 or 192 DSO voice channels, respectively, to the switch. Each T1 interface card occupies one PCI slot. The Intel D/480JCT-2T1 card carries the media stream and call control signals between CallPilot and the SL-100 or DMS-100 switch.

  • Page 193: To Replace A Faulty D/480Jct-2T1 Card

    D/480JCT-2T1 card on P700 between pin 3 and pin 4 to enable CT Bus termination. Note: Only one Intel D/480JCT-2T1 PCI card in the system (the last on the CT Bus cable) should have a termination jumper installed. 1002rp Server Maintenance and Diagnostics...
  • Page 194 Replacing the D/480JCT-2T1 T1 interface card Standard 1.11 Apply downward pressure until the card is evenly and securely seated in the slot. Secure the card by tightening the screw located at the top of the faceplate. Replace the CT Bus cable. Replace the chassis cover.

  • Page 195: To Test The D/480Jct-2T1 Card

    Test the D/480JCT-2T1 card using the Universal Dialogic Diagnostic (UDD) utility. Note: Before running this utility, you must stop essential services. All call processing ceases and you must restart the system after the diagnostics are complete. 1002rp Server Maintenance and Diagnostics...
  • Page 196 Replacing the D/480JCT-2T1 T1 interface card Standard 1.11 Stop the CallPilot HAL Monitor service. Refer to “To start or stop a component” on page 81 for instructions. Figure 38: Component services ➝ ➝ ➝ Click Start Programs Intel Dialogic System Universal Dialogic Diagnostics Utility.
  • Page 197 January 2007 Replacing the D/480JCT-2T1 T1 interface card Result: The Universal Intel Dialogic Diagnostics screen appears. Figure 40: Universal Intel Dialogic Diagnostics Click Select All and then click Run Tests. 1002rp Server Maintenance and Diagnostics...
  • Page 198 Replacing the D/480JCT-2T1 T1 interface card Standard 1.11 Result: The Test Progress window appears. Figure 41: Dialogic Test Progress Click Done when the tests are complete. Save any error information. Restart the CallPilot HAL Monitor service. Refer to “To start or stop a component”...

  • Page 199: Maintaining The Pentium Iii Sbc Card

    C h a p t e r 1 4 Maintaining the Pentium III SBC card In this chapter Overview Replacing the Pentium III SBC card Configuring the 1002rp Pentium III BIOS Replacing inline memory modules Maintaining the onboard video and network cards 1002rp Server Maintenance and Diagnostics...

  • Page 200: Overview

    Maintaining the Pentium III SBC card Standard 1.11 Overview This section describes the Pentium III SBC card (single board card). It covers procedures for replacing and configuring the SBC card. The SBC card is always installed in the SBC slot located between the ISA expansion slots and the PCI slots on the backplane.

  • Page 201: Replacing The Pentium Iii Sbc Card

    Figure 43 on page 202 shows the location of connectors where cables must be disconnected or connected as part of the procedure to replace the SBC card. The jumpers shown in this diagram are used in the BIOS configuration procedures 1002rp Server Maintenance and Diagnostics...
  • Page 202 Maintaining the Pentium III SBC card Standard 1.11 Figure 43: SBC card connectors and jumpers. Tape Floppy CD-ROM COM2 COM1 Parallel drive drive drive Port JU9A JU19 JU11 JU10 JU16 JU12 JU15 G101650 CallPilot...

  • Page 203: To Replace The Sbc Card

    Align the card with its slot on the backplane and press it into place. Result: The board seats properly in both the ISA-style and PCI- style connectors. Fasten the card down with the screw provided. 1002rp Server Maintenance and Diagnostics...
  • Page 204 Maintaining the Pentium III SBC card Standard 1.11 Install the new I/O bracket. Fasten the I/O bracket using the screw provided. Remove the labels attached to all connectors and reconnect them to the card. See “SBC card connectors and jumpers” on page 201. Replace the top cover.

  • Page 205: To Upgrade The Bios

    Nortel representative. The CallPilot server is shipped to the customer with the required minimum BIOS vintage, so an upgrade is only necessary if Nortel deems this necessary to solve a system problem. The minimum release BIOS for CallPilot 4.0 is NNCXUA07 or later.
  • Page 206 Press 2 to select Utilities (BIOS, Firmware, etc...), and then press Enter. Press 1 to select Update 1002rp BIOS to version NNCXUA07 and then press Enter. Result: The system prompts you to confirm that the single board computer (SBC) is a SLE model.

  • Page 207: To Configure The Pentium Iii Sbc

    Set the MPS 1.4 Support value to Disabled in the Chipset menu. Press F9 to accept the other default values. Press Enter when prompted to confirm this change. Press F10 to save and exit the BIOS setup. Restart the server. Result: BIOS reconfiguration is completed. 1002rp Server Maintenance and Diagnostics...

  • Page 208: To Add An Sdram Dimm To The Sbc Card

    Maintaining the Pentium III SBC card Standard 1.11 Replacing inline memory modules The DIMM is located on the SBC. The gold-plated edge connectors on DIMMs are designed to plug into matching edge-connector slots. The design allows you to add or remove these modules repeatedly without tools or without causing damage.
  • Page 209 When the DIMM seats correctly, release the tabs lock back to an upright position. If the DIMM does not seat correctly, remove it and reinstall. Do not force the locking tabs to close. Replace the SBC card in the server. 1002rp Server Maintenance and Diagnostics...

  • Page 210: Maintaining The Onboard Video And Network Cards

    Maintaining the Pentium III SBC card Standard 1.11 Maintaining the onboard video and network cards Network card failure The network cards are integrated into the SBC card. If the network cards fail, they cannot be replaced by add-in network cards in the expansion slots.
  • Page 211 Windows Event Browser, using syntax events about investigating fault management alarm notification backplane, SCSI event processing bezel, front Maintenance screen removal of Diagnostics section replacement of General section BIOS Maintenance section requirements for upgrading 1002rp Server Maintenance and Diagnostics...
  • Page 212 Index Standard 1.11 purpose viewing – Multimedia Monitor, using configure the Pentium III SBC CallPilot services configuring Channel Monitor tab RAID system CD-ROM drive copyright replacement of Courtesy stop, description Channel Monitor tab critical services, CallPilot CallPilot services critical DS30X links pane in DSP pane in diagnostic tools –...
  • Page 213 SCSI hot-pluggable media drive bay replacement of order of replacement procedures hard drives media drive carrier when to hot-swap removal from chassis hardware problems, detecting media drives location MPB96 board replacing or adding 1002rp Server Maintenance and Diagnostics...
  • Page 214 Index Standard 1.11 – multimedia channels, working with – Multimedia Monitor, using RAID RAID firmware upgrading RAID system nbtstat command configuration parameters and descriptions configuring running from Windows Redundant Array of Independent Disks syntax (RAID) Net Start command regulatory information Net Stop replacement parts, obtaining Windows...
  • Page 215 TCP/IP diagnostics ipconfig nbtstat netstat ping tracert tracert command parameters and descriptions running from Windows syntax trademarks TSTSERIO Windows TSTSERIO command utilities chkdsk Diagnostics Tool PEP Maintenance Session Trace System Monitor video card, failure viewing 1002rp Server Maintenance and Diagnostics...
  • Page 216 Index Standard 1.11 CallPilot...
  • Page 218 The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Table of Contents