Page 1 555-7101-206 555-7101-206 CallPilot Installation and Configuration Part 5: 1002rp Server Maintenance and Diagnostics Product release 2.0 Standard 1.0 October 2002...
Page 2 P0949457...
Page 3 Nortel Networks reserves the right to seek all allowable remedies for such breach. This page and the following page are considered the title page, and contain Nortel Networks and third-party trademarks.
Page 4 *Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
Page 5 Publication history October 2002 Standard 1.0 of CallPilot Installation and Configuration, Part 5: 1002rp Server Maintenance and Diagnostics is issued for general release. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 6 Publication history Standard 1.0 CallPilot...
Page 7: Table Of Contents
Contents About this guide Maintenance and diagnostics overview ......12 Resolving system problems ........14 Replacing hardware components .
Page 8 Contents Standard 1.0 Using CallPilot Manager to monitor hardware Understanding fault management ....... . 70 Section A: Tools for isolating and fixing hardware problems Overview.
Page 9 October 2002 Contents Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Replacing a hard drive ........146 About the media drive bay .
Page 10 Contents Standard 1.0 IRQ mapping table ......... . 215 Index CallPilot...
Page 11: About This Guide
C h a p t e r 1 About this guide In this chapter Maintenance and diagnostics overview Resolving system problems Replacing hardware components Part 5: 1002rp Server Maintenance and Diagnostics...
Page 12: Maintenance And Diagnostics Overview
About this guide Standard 1.0 Maintenance and diagnostics overview Introduction The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of and resolving system problems) performing hardware maintenance Who should read this guide This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server.
Page 13 Note: The CallPilot Troubleshooting Reference is written for Nortel Networks distributors and technical support representatives; therefore, it is not part of the customer documentation package. Nortel Networks continually updates the CallPilot Troubleshooting Reference, which is available from the Partner Information Center (PIC) at http://my.nortelnetworks.com.
Page 14: Resolving System Problems
About this guide Standard 1.0 Resolving system problems Introduction Chapters 2 to 5 in this guide describe how to use a variety of CallPilot resources for resolving system problems. If you are not able to resolve your problem with the resources described in this guide, you can also refer to the following documents: CallPilot Administrator’s Guide (NTP 555-7101-301) CallPilot Troubleshooting Reference...
Page 15 Nortel Networks Partner Information Center (PIC) at http://my.nortelnetworks.com. Note: If you are not a Nortel Networks distributor, then contact your Nortel Networks technical support representative for assistance. Use the CallPilot Troubleshooting Reference to resolve the following types...
Page 16 About this guide Standard 1.0 server to network connection problems remote access connection problems CallPilot application problems CallPilot...
Page 17: Replacing Hardware Components
October 2002 About this guide Replacing hardware components Introduction This guide describes how to replace or install hardware components as follows: To replace or install basic chassis components: Chapter 7, “Replacing basic chassis components” on page 121 the server cover or front bezel air filters power supply...
Page 18 Chapter 12, “Maintaining the Pentium BIOS III SBC card” on page 195 Approved replacement parts Before replacing any parts on your server, refer to the Nortel Networks product catalog for the part codes. CAUTION Risk of system damage The use of parts that are not approved by Nortel Networks can cause serious system problems or void your Nortel Networks warranty.
Page 19: Troubleshooting Your Callpilot System
C h a p t e r 2 Troubleshooting your CallPilot system In this chapter Overview Section A: Startup diagnostics Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting POST diagnostics Interpreting startup diagnostics from SCSI BIOS Section B: Troubleshooting startup problems What to do when the server fails to boot into service Part 5: 1002rp Server Maintenance and Diagnostics...
Page 20: Overview
See “Using the CallPilot Administrator’s Guide” on page 15 for more details. CallPilot Troubleshooting Reference This guide is written for Nortel Networks distributors and technical support representatives, and therefore is not part of the customer documentation package. See “Using the CallPilot Troubleshooting Reference”...
Page 21: Section A: Startup Diagnostics
October 2002 Troubleshooting your CallPilot system Section A: Startup diagnostics In this section Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting POST diagnostics Interpreting startup diagnostics from SCSI BIOS Part 5: 1002rp Server Maintenance and Diagnostics...
Page 22: Startup Diagnostics Overview
Troubleshooting your CallPilot system Standard 1.0 Startup diagnostics overview Introduction This section contains procedures for interpreting the startup diagnostics on the 1002rp server. Types of startup diagnostic The following types of startup diagnostics are available on the server: Basic hardware check (LEDs, and so on) Power-On Self-Test (POST) diagnostics SCSI controller diagnostics or RAID controller diagnostics These diagnostics are available at initial system startup, or after any 1002rp...
Page 23: Basic Hardware Check
October 2002 Troubleshooting your CallPilot system Basic hardware check Introduction This section describes some basic checks that you can do when you start up the server. To run the confidence test 1 Power on the server and observe the front panel display. Result: All LEDs on the panel illuminate for a few seconds.
Page 24: Power-On Self-Test Diagnostics
Troubleshooting your CallPilot system Standard 1.0 Power-On Self-Test diagnostics Introduction The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS) that runs each time the 1002rp server is started. POST’s function is to test system components and then display status messages. To run the Power-On Self Test 1 Power up the CallPilot server and monitor.
Page 25: Interpreting Post Diagnostics
A beep code is a series of separate tones, each equal in length. Record the beep code sequence before calling Nortel Networks technical support. ATTENTION Some POST beep codes are fatal and may require that you replace the SBC.
Page 26 Troubleshooting your CallPilot system Standard 1.0 Beep count Error message Description Processor Error The Central Processing Unit (CPU) on the processor board failed to function properly. 8042 - Gate A20 The keyboard controller (8042) contains Failure the Gate A20 switch which allows the CPU to operate in protected mode.
Page 27: Interpreting Startup Diagnostics From Scsi Bios
October 2002 Troubleshooting your CallPilot system Interpreting startup diagnostics from SCSI BIOS Introduction The results from the SCSI controller diagnostics appear after the POST results. Applicable cards Results of the startup diagnostics appear only if you have the following adapter cards installed on your system: Adaptec SCSI controller The adapter is integrated in the SBC and can be disabled.
Page 28 Troubleshooting your CallPilot system Standard 1.0 CallPilot...
Page 29: Section B: Troubleshooting Startup Problems
October 2002 Troubleshooting your CallPilot system Section B: Troubleshooting startup problems In this section What to do when the server fails to boot into service Part 5: 1002rp Server Maintenance and Diagnostics...
Page 30: What To Do When The Server Fails To Boot Into Service
Nortel Networks Partner Information Center web site at http://www.my.nortelnetworks.com. Note: If you are not a distributor, contact your Nortel Networks technical support representative for assistance. 5 If you still cannot determine the cause of the startup failure, call your Nortel Networks technical support representative.
Page 31 Nortel Networks Partner Information Center web site at http://www.my.nortelnetworks.com. Note: If you are not a distributor, contact your Nortel Networks technical support representative for assistance. 6 If you still cannot determine the cause of the startup failure, call your Nortel Networks technical support representative.
Page 32 Troubleshooting your CallPilot system Standard 1.0 CallPilot...
Page 33: Using Windows Nt Online Diagnostic Tools
C h a p t e r 3 Using Windows NT online diagnostic tools In this chapter Overview Viewing event logs Checking hardware using Windows NT Diagnostics Using TCP/IP diagnostic tools Invoking the chkdsk utility Part 5: 1002rp Server Maintenance and Diagnostics...
Page 34: Overview
Using Windows NT online diagnostic tools Standard 1.0 Overview Introduction This section describes how to access the run-time online diagnostic tools provided by the Windows NT server software. Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager.
Page 35 October 2002 Using Windows NT online diagnostic tools nbtstat netstat These utilities help you to verify network connectivity. They help you to thoroughly test the network interface and isolate any configuration problems. Network connectivity is essential to CallPilot operation. chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report.
Page 36: Viewing Event Logs
Using Windows NT online diagnostic tools Standard 1.0 Viewing event logs Introduction When the server startup cycle is complete, and if the CallPilot server has been configured (refer to Part 3 of the CallPilot Installation and Configuration binder), messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.
Page 37 October 2002 Using Windows NT online diagnostic tools Types of event logs Three types of event logs are available from the Windows NT Event Viewer, as follows: Log type Description System Logs events by Windows NT 4.0 components, including RAS or other Windows NT services. Security Logs security events, such as logons, logoffs, illegal access, and so on.
Page 38 Using Windows NT online diagnostic tools Standard 1.0 To use the Windows NT Event Viewer ➝ ➝ ➝ 1 Click Start Programs Administrative Tools Event Viewer. Result: The Event Viewer window appears. Note: The System Log appears by default. CallPilot...
Page 39 October 2002 Using Windows NT online diagnostic tools ➝ 2 To view the Application Log, click Log Application. Result: The Application Log similar to the following window appears: 3 Look for error codes flagged with that have occurred since the last startup. Note: Each error is date and time stamped.
Page 40 Application Log: 5 Use the description to help determine how to resolve errors. Note: If the error persists or does not suggest a solution, contact your Nortel Networks support representative. 6 Click Close. Result: The event log reappears.
Page 41: Checking Hardware Using Windows Nt Diagnostics
October 2002 Using Windows NT online diagnostic tools Checking hardware using Windows NT Diagnostics Introduction The Windows NT 4.0 Diagnostics window allows you to view details about the system and network components. To use the Windows NT 4.0 Diagnostics tool 1 Log on to Windows NT.
Page 42 Using Windows NT online diagnostic tools Standard 1.0 3 Click the appropriate tab to view information concerning the system and network. The following table identifies the types of details available on each tab: Select To display details about Version Version Registration System System identifier...
Page 43 October 2002 Using Windows NT online diagnostic tools Select To display details about Resources Click one of the following buttons to display information about the resources available on the system: I/O Port Memory Devices To view specific details, select a resource, and then click Properties.
Page 44: Using Tcp/Ip Diagnostic Tools
Using Windows NT online diagnostic tools Standard 1.0 Using TCP/IP diagnostic tools Introduction This section describes the following TCP/IP diagnostic tools available for the network adapter. These tools are useful for diagnosing LAN communication problems. The first three tools are the most useful: ipconfig (below) ping (page 46) tracert (page 47)
Page 45 October 2002 Using Windows NT online diagnostic tools The following flags are available for the ipconfig command: Flag Description Displays Help information. /all Displays full configuration information. /release Releases the IP address for the specified adapter. /renew Renews the IP address for the specified adapter. To run the ipconfig command from Windows NT 4.0 ➝...
Page 46 Using Windows NT online diagnostic tools Standard 1.0 The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]]...
Page 47 October 2002 Using Windows NT online diagnostic tools To run the ping command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type ping <destination IP address> (for example, ping 200.286.32.0), or ping <computer name>...
Page 48 Using Windows NT online diagnostic tools Standard 1.0 Tracert parameters The tracert command uses the following parameters: Parameter Description Specifies not to resolve addresses to hostnames. -h maximum_hops Specifies the maximum number of hops to search for the target. -j host-list Specifies a loose source route along the host list.
Page 49 October 2002 Using Windows NT online diagnostic tools The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (arp). Arp command syntax The arp command uses the following syntax: arp -s inet_addr eth_addr [if_addr] arp -d inet_addr [if_addr] arp -a [inet_addr] [-N if_addr] Parameter...
Page 50 Using Windows NT online diagnostic tools Standard 1.0 Parameter Description Adds the host and associates the Internet address inet_addr with the Physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens. The entry is permanent. To run the arp command from Windows NT 4.0 ➝...
Page 51 October 2002 Using Windows NT online diagnostic tools Parameter Description Lists the contents of the NetBIOS name cache giving the IP address of each name. Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types).
Page 52 Using Windows NT online diagnostic tools Standard 1.0 3 Press Enter. Result: The system runs the nbtstat utility. 4 Type Exit to exit MS-DOS and return to Windows NT 4.0. The netstat command The netstat command displays current TCP/IP network connections and protocol statistics.
Page 53 October 2002 Using Windows NT online diagnostic tools To run the netstat command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type netstat with the required parameters. 3 Press Enter.
Page 54: Invoking The Chkdsk Utility
Using Windows NT online diagnostic tools Standard 1.0 Invoking the chkdsk utility Introduction The chkdsk utility checks a specified disk on the server and displays a status report. It can be run on drives C, D, E, or F. It is an online utility, but it reduces system performance while it is running.
Page 55 October 2002 Using Windows NT online diagnostic tools To run the chkdsk utility from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type chkdsk <drive letter:> (for example, chkdsk c:).
Page 56 Using Windows NT online diagnostic tools Standard 1.0 CallPilot...
Page 57: Using Serial Port Diagnostic Tools
C h a p t e r 4 Using serial port diagnostic tools In this chapter Overview Shutting down services Conducting TSTSERIO tests Conducting TSTSERIO tests with the loopback plug Restarting services Part 5: 1002rp Server Maintenance and Diagnostics...
Page 58: Overview
Using serial port diagnostic tools Standard 1.0 Overview Introduction You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.
Page 59: Shutting Down Services
October 2002 Using serial port diagnostic tools Shutting down services Introduction This section describes how to shut down a service using a specific serial port. Use the procedures below before invoking the TSTSERIO local loopback tests. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the support access feature.
Page 60 Using serial port diagnostic tools Standard 1.0 Routing and Remote Access Service Net Stop command Use the Net Stop command to stop a specified service on a serial port. NET STOP command syntax The Net Stop command uses the following syntax: net stop “service_name”...
Page 61: Conducting Tstserio Tests
October 2002 Using serial port diagnostic tools Conducting TSTSERIO tests Introduction The TSTSERIO command performs local loopback tests of the serial communication ports from the server run-time environment. Note: Before conducting these tests, shut down the appropriate services. See “Shutting down services” on page 59. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the...
Page 62 Using serial port diagnostic tools Standard 1.0 Flag Requirement Description /S:subtstname Optional Specifies a TSTSERIO subtest. See the table below for a description of the available subtests. /L:loops Optional Specifies the number of times (up to a maximum of 65 535) to execute the requested test.
Page 63 October 2002 Using serial port diagnostic tools To invoke the TSTSERIO /P command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type tstserio with the required parameters, and then press Enter.
Page 64 Using serial port diagnostic tools Standard 1.0 To invoke the TSTSERIO /S command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type tstserio with the required parameters, and then press Enter.
Page 65: Conducting Tstserio Tests With The Loopback Plug
October 2002 Using serial port diagnostic tools Conducting TSTSERIO tests with the loopback plug Introduction The TSTSERIO command requires an external loopback connector plug for its edata, emsr, and eint subtests. 9-pin connector plug The standard serial loopback connector is a female 9-pin D-sub connector. This connector has the following pins wired together: CTS (pin 8) wired to (pin 7) RTS SIN (pin 2) wired to (pin 3) SOUT...
Page 66: Restarting Services
Using serial port diagnostic tools Standard 1.0 Restarting services Introduction This section describes how to restart the services for COM 1 or COM 2 after invoking the TSTSERIO local loopback tests. Services to restart after COM 1 testing Routing and Remote Access Service Services to restart after COM 2 testing CallPilot SLEE Service CallPilot MWI Service...
Page 67 October 2002 Using serial port diagnostic tools To invoke the Net Start command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type net start “ service_name ”, and then press Enter.
Page 68 Using serial port diagnostic tools Standard 1.0 CallPilot...
Page 69: Using Callpilot Manager To Monitor Hardware
C h a p t e r 5 Using CallPilot Manager to monitor hardware In this chapter Understanding fault management Section A: Tools for isolating and fixing hardware problems Overview Alarm Monitor Event Browser Maintenance page Channel and Multimedia Monitors Section B: Working with the Maintenance page Introducing the Maintenance page Viewing component states...
Page 70: Understanding Fault Management
Using CallPilot Manager to monitor hardware Standard 1.0 Understanding fault management Introduction Fault management is a term that describes how the CallPilot server detects and notifies you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
Page 71: Section A: Tools For Isolating And Fixing Hardware Problems
October 2002 Using CallPilot Manager to monitor hardware Section A: Tools for isolating and fixing hardware problems In this section Overview Alarm Monitor Event Browser Maintenance page Channel and Multimedia Monitors Part 5: 1002rp Server Maintenance and Diagnostics...
Page 72: Overview
Using CallPilot Manager to monitor hardware Standard 1.0 Overview Introduction This section provides guidelines on how to use the CallPilot Manager tools to detect, isolate, and fix potential or real hardware problems. Component dependencies The status of some components are dependent on the operational status of other components.
Page 73 October 2002 Using CallPilot Manager to monitor hardware Other indications of a hardware problem include the following: user complaints call processing difficulties, such as busy signals, static, dropped calls, connection problems, and cross talk (hearing other conversations) system administrator logon difficulties alert icons on the Maintenance page Part 5: 1002rp Server Maintenance and Diagnostics...
Page 74: Alarm Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Alarm Monitor Introduction Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events: Alarms appear in the Alarm Monitor only for Minor, Major, and Critical events (not Information events).
Page 75 October 2002 Using CallPilot Manager to monitor hardware To investigate using the Alarm Monitor ➝ 1 In CallPilot Manager, click System Alarm Monitor. Result: The Alarm Monitor page appears. 2 Click the Event Code for the first critical or major alarm. Result: A description of the event appears in a new web browser window.
Page 76 Using CallPilot Manager to monitor hardware Standard 1.0 See also For detailed information on how to use the Alarm Monitor, refer to the CallPilot Administrator’s Guide (NTP 555-7101-301), or the CallPilot Manager online Help. CallPilot...
Page 77: Event Browser
October 2002 Using CallPilot Manager to monitor hardware Event Browser Introduction Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised. The event listing can help you determine the root cause of a problem. About events The Event Browser displays events that have been recorded in the server log.
Page 78 Result: A description of the event appears in a new web browser window. 3 View the description and recovery action. 4 Repeat steps 2 and 3 for a few more events, if necessary. 5 If the solution to the problem is not apparent, contact your Nortel Networks technical support representative. CallPilot...
Page 79 October 2002 Using CallPilot Manager to monitor hardware See also For detailed information on how to use the Event Browser (for example, how to set preferences), refer to the CallPilot Administrator’s Guide (NTP 555-7101-301), or the CallPilot Manager online Help. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 80: Maintenance Page
Using CallPilot Manager to monitor hardware Standard 1.0 Maintenance page Introduction Use the Maintenance page to get status information for any suspect components. If you suspect or discover a problem with hardware such as an MPC-8 card, MPB board, or the DS30X link, you can use the Diagnostic section on the Maintenance page.
Page 81: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel Networks recommends that you disable all call channels first. There are two ways to disable the call channels: Courtesy stop the channels (preferred method).
Page 82 Using CallPilot Manager to monitor hardware Standard 1.0 CallPilot...
Page 83: Section B: Working With The Maintenance Page
October 2002 Using CallPilot Manager to monitor hardware Section B: Working with the Maintenance page In this section Introducing the Maintenance page Viewing component states Starting and stopping components Running integrated diagnostics Viewing the last diagnostic results Part 5: 1002rp Server Maintenance and Diagnostics...
Page 84: Introducing The Maintenance Page
Using CallPilot Manager to monitor hardware Standard 1.0 Introducing the Maintenance page Introduction Use the Maintenance page in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagnostic tests. View the results of the last diagnostic test run against a component.
Page 85 October 2002 Using CallPilot Manager to monitor hardware The following is an example of a partially expanded tree for the 1002rp server: When you click a component, the page refreshes to show the details about that component. Details are divided into the sections described in the following table: Section Description...
Page 86 Using CallPilot Manager to monitor hardware Standard 1.0 Section Description Maintenance This section shows the state of the selected component. Use this section to start and stop a component before running a diagnostic test. This section appears only for components on which you are allowed to perform maintenance administration.
Page 87 October 2002 Using CallPilot Manager to monitor hardware Start, stop, or Diagnostics Component courtesy stop? available? Replaceable? Time Switch MPCs (embedded on MPB embedded: No boards or on MPC-8 cards) MPC-8 cards: Yes DSPs Channels DS30X link Note: The MGate card and DS30X cable are replaceable. If you are having problems with the DS30X link, determine if either one or both of those items are causing the problem and need to be replaced.
Page 88: Viewing Component States
Using CallPilot Manager to monitor hardware Standard 1.0 Viewing component states Introduction View a component’s state to determine the general condition of the component, including whether the component is disabled or off duty. The component’s state is shown in the Maintenance section of the Maintenance page.
Page 89 October 2002 Using CallPilot Manager to monitor hardware State Description Not Configured The device is not configured in CallPilot. For example, a DSP is not being used because it was not allocated in the Configuration Wizard. Off Duty The component has been stopped. Remote Off Duty The component has been taken out of service at the switch.
Page 90 Using CallPilot Manager to monitor hardware Standard 1.0 To view the state of a hardware component ➝ 1 In CallPilot Manager, click Maintenance Maintenance Admin. Result: The Maintenance page appears. 2 Click the plus sign (+) beside the CallPilot server to expand the component tree.
Page 91: Starting And Stopping Components
Start and stop components from the Maintenance section on the Maintenance page. ATTENTION Nortel Networks recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy stop CallPilot, use the following:...
Page 92 Using CallPilot Manager to monitor hardware Standard 1.0 Stop versus Courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected: Courtesy stop A Courtesy stop takes the component out of service only after the component has finished processing the active call.
Page 93 October 2002 Using CallPilot Manager to monitor hardware Component Effect of stopping MPB board Takes all call processing resources on the selected board out of service. Time Switch You cannot perform maintenance administration on the timeswitch. MPCs (embedded on MPB Takes the selected MPC out of service.
Page 94 Using CallPilot Manager to monitor hardware Standard 1.0 5 Scroll down to the Maintenance section. The following is an example of the Maintenance section for an MPC-8 card: 6 Click Courtesy Stop, Stop, or Start, as required. Button Description Start If the selected component is out of service, click this button to put it into service.
Page 95: Running Integrated Diagnostics
October 2002 Using CallPilot Manager to monitor hardware Running integrated diagnostics Introduction You should run diagnostic tests from the Diagnostics section on the Maintenance page in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it.
Page 96 (such as the Time Switch), you must either replace its parent component or contact your Nortel Networks technical support representative, depending on the component.
Page 97 October 2002 Using CallPilot Manager to monitor hardware To run a diagnostic test ATTENTION Nortel Networks recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 91. ➝ 1 In CallPilot Manager, click Maintenance Maintenance Admin.
Page 98 Using CallPilot Manager to monitor hardware Standard 1.0 6 Scroll down to the Diagnostics section. Result: The following is an example of the Diagnostics section for an MPC-8 card (removable MPC): 7 Check the check box for each diagnostic that you want to run. Note: If you want to run all of the diagnostics, check the Diagnostic Description check box at the top of the list.
Page 99 October 2002 Using CallPilot Manager to monitor hardware 8 Click Run. Result: A new web browser window opens to display the progress and results of the diagnostics: Note: The Diagnostic Results box in the Diagnostics section displays diagnostic results when you click Get Last Result. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 100: Viewing The Last Diagnostic Results
You can review the results of previously-run diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result ATTENTION Nortel Networks recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 91. ➝...
Page 101 October 2002 Using CallPilot Manager to monitor hardware 5 Scroll down to the Diagnostics section. Result: The following is an example of the Diagnostics section for an MPC-8 card (removable MPC): 6 Check the check box for each diagnostic for which you want to review results.
Page 102 Using CallPilot Manager to monitor hardware Standard 1.0 7 Click Get Last Result. Result: The results appear in the Diagnostic Results box. Last diagnostic results The results of the last diagnostic test display the following information in the Diagnostic Results box: diagnostic title diagnostic result: pass or fail the date and time the test was completed...
Page 103: Section C: Working With The Multimedia And Channel Monitors
October 2002 Using CallPilot Manager to monitor hardware Section C: Working with the Multimedia and Channel Monitors In this section Working with the Multimedia Monitor Working with the Channel Monitor Part 5: 1002rp Server Maintenance and Diagnostics...
Page 104: Working With The Multimedia Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Working with the Multimedia Monitor Introduction The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states ➝...
Page 105 October 2002 Using CallPilot Manager to monitor hardware Note: For an explanation of the channel states, refer to the CallPilot Manager online Help. 2 Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of the associated with a DSP DSP that you want to stop or start.
Page 106: Working With The Channel Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Working with the Channel Monitor Introduction The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states ➝...
Page 107 October 2002 Using CallPilot Manager to monitor hardware 2 Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of the associated with a DS30X link that you want to stop or DS30X link start.
Page 108 Using CallPilot Manager to monitor hardware Standard 1.0 CallPilot...
Page 109: Using Callpilot System Utilities
C h a p t e r 6 Using CallPilot system utilities In this chapter Overview Diagnostics Tool PEP Maintenance utility System Monitor Part 5: 1002rp Server Maintenance and Diagnostics...
Page 110: Overview
Using CallPilot system utilities Standard 1.0 Overview Introduction The following table lists the CallPilot system utilities: Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). PEP Maintenance Displays a list of installed PEPs and enables PEP uninstall.
Page 111: Diagnostics Tool
October 2002 Using CallPilot system utilities Diagnostics Tool Introduction The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 112 Using CallPilot system utilities Standard 1.0 To access the Diagnostics Tool ➝ ➝ ➝ On the Windows desktop, click Start Programs CallPilot System ➝ Utilities Diagnostic Tool. Result: The Diagnostics Tool window appears. To enable startup diagnostics ➝ From the Diagnostics Tool window, select Configuration Maintenance ➝...
Page 113 October 2002 Using CallPilot system utilities To disable startup diagnostics ATTENTION Nortel Networks recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 114: Pep Maintenance Utility
Using CallPilot system utilities Standard 1.0 PEP Maintenance utility Introduction The PEP Maintenance utility displays a list of all installed PEPs on the server and enables you to uninstall PEPS. For information on installing or uninstalling PEPs, refer to Part 4 of the CallPilot Installation and Configuration binder.
Page 115 October 2002 Using CallPilot system utilities To view a list of all installed PEPs 1 Click the component for which you want to display the PEP list. 2 Click Show PEPs. Result: A list of all installed PEPs appears in the left pane. 3 If you want to review the readme file associated with a PEP, click the PEP, and then click Read.
Page 116: System Monitor
Using CallPilot system utilities Standard 1.0 System Monitor Introduction The System Monitor consists of three tabs, as described in the table below: Description Channel Monitor Shows the status of all CallPilot services, multimedia channels (DSP channels), and call channels (DS30X channels).
Page 117 The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. Call Nortel Networks technical support for assistance. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 118 Using CallPilot system utilities Standard 1.0 Note: While any stopped services should be investigated, some services are not critical. CallPilot may continue to handle call processing even with some services stopped. Critical Services needed for CallPilot Call Processing include the following: CT Media Server Service Telephony Server (TAPI) Service MAS EMCI Service...
Page 119 October 2002 Using CallPilot system utilities DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each box in the row represents one DS30X channel. The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Succession CSE 1000 system.
Page 120 Using CallPilot system utilities Standard 1.0 PEP information and configured Service DNs are listed in the bottom part of the window. About the Legend/Help tab The following is an example of the Legend/Help tab. Consult this window for descriptions of the icons found in the Channel Monitor tab: CallPilot...
Page 121: Replacing Basic Chassis Components
C h a p t e r 7 Replacing basic chassis components In this chapter Removing the front bezel and server cover Replacing air filters Replacing the power supply Replacing the cooling fan Replacing the fuse (AC system only) Replacing the alarm board Setting jumpers on the alarm board Replacing the status display panel Part 5: 1002rp Server Maintenance and Diagnostics...
Page 122: Removing The Front Bezel And Server Cover
Replacing basic chassis components Standard 1.0 Removing the front bezel and server cover Introduction If the maintenance task requires replacing front panel components, you must remove the front bezel. The exception is the hard drives, which can be accessed by simply unlocking and opening the front bezel doors. If you require access to the server interior, remove both the front bezel and the server cover.
Page 123 October 2002 Replacing basic chassis components To remove the front bezel CAUTION Risk of equipment damage Do not attempt to move or lift the server before you have removed the front bezel. If the front bezel is attached, the server can disengage from the front bezel and fall. 1 Unlock and open the double doors of the front bezel.
Page 124 Replacing basic chassis components Standard 1.0 To remove the server cover DANGER Risk of electric shock High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage Take precautions to protect internal components. Electrostatic discharge (ESD) can damage boards and make them unusable. Wear an ESD wrist strap.
Page 125 October 2002 Replacing basic chassis components To replace the front bezel after maintenance is complete When the CallPilot server maintenance is complete, replace the front bezel. 1 Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: Clips inside front bezel...
Page 126: Replacing Air Filters
Replacing basic chassis components Standard 1.0 Replacing air filters Introduction To ensure your server cools and functions properly, remove and clean air filters every six months in clean environments and every three months in industrial or dirty environments. If they appear to be damaged or become inefficient, replace the filters.
Page 127 October 2002 Replacing basic chassis components To replace the door air filter 1 Unlock and open the front doors. 2 The air filter is trapped between the inside of the door and the wire. The wire pivots near the key lock. Pull the wire away from the key lock to free the air filter.
Page 128: Replacing The Power Supply
Replacing basic chassis components Standard 1.0 Replacing the power supply Introduction The power supply is hot-swappable. This means that you can replace the power supply without powering down the server. Requirements Before hot-swapping a power supply, gather the following tools: one flat-blade screwdriver one Phillips screwdriver one antistatic wrist strap...
Page 129 October 2002 Replacing basic chassis components To hot-swap a power supply DANGER Risk of electric shock High current inside the chassis can cause severe injury. 1 Loosen the thumbscrews at the top right and left of the failed power supply module (see “A” in the diagram below). If needed, use a flat-blade screwdriver.
Page 130 Result: The power supply LED illuminates green. Note: If the LED does not illuminate, remove and reinstall the power supply with more force. If this does not work, contact your Nortel Networks customer support representative. CallPilot...
Page 131: Replacing The Cooling Fan
October 2002 Replacing basic chassis components Replacing the cooling fan Introduction The cooling fan is hot-swappable, so you can replace the cooling fan without powering down the server. When to hot-swap the cooling fan When the LED associated with a cooling fan turns red, the fan requires replacement.
Page 132 Replacing basic chassis components Standard 1.0 3 Loosen the thumbscrew located on the outside of the failed cooling fan module (see “A” in the diagram below). If needed, use a flat-blade screwdriver. The thumbscrew must rotate freely and not contact the chassis threads. G101728 4 Unseat the cooling fan module by sliding the module horizontally away from the display and toward the rack rail (see “B”...
Page 133 October 2002 Replacing basic chassis components 6 Align the replacement cooling fan module tabs with the four support slots on the chassis. Ensure that the module is oriented with the thumbscrew, and insert the tabs into the supporting slots of the chassis. 7 Slide the cooling fan module toward the front panel display and into position.
Page 134: Replacing The Fuse (Ac System Only)
Two different types of fuses exist: one for North America, and one for international use. Ensure that the fuse you are replacing has been approved by Nortel Networks for your region. flat blade screwdriver To replace the fuse 1 Power off the server.
Page 135 October 2002 Replacing basic chassis components 4 Unscrew the fuse receptacle (see “A” in the diagram below). Fuse G101732 5 Slide the fuse receptacle out of the fuse chamber. Note: Observe how the blown fuse is positioned in the receptacle. 6 Remove the blown fuse from the fuse receptacle.
Page 136 Replacing basic chassis components Standard 1.0 12 Power on the server. ATTENTION If the fuse blows after replacement, swap one power supply module with the other. If this does not work, call your Nortel Networks customer support representative. CallPilot...
Page 137: Replacing The Alarm Board
October 2002 Replacing basic chassis components Replacing the alarm board Introduction The 1002rp server alarm board and status panel are used to monitor and indicate the server status. The basic hardware test on page 23 fails if the board is defective or damaged. When these units are damaged, replace them immediately.
Page 138 Replacing basic chassis components Standard 1.0 To replace the alarm board 1 Power off the server. 2 Loosen the two thumbscrews securing the faceplate to the left of the 1002rp server power supply modules (see “A” in the diagram below). If needed, use a flat-blade screwdriver.
Page 139: Setting Jumpers On The Alarm Board
October 2002 Replacing basic chassis components Setting jumpers on the alarm board Introduction The jumpers on the alarm board enable or disable sensing and display functions. This section describes the features that are enabled or disabled by setting jumpers on the alarm board. The default and recommended setting is to have only JP3 jumpered (see below).
Page 140 Replacing basic chassis components Standard 1.0 Jumper descriptions JP6 - do not change Leave the jumper installed on JP6. JP5 - Disarming “No Power” in the bottom bay If you are operating with one power supply, you can disable sensing of “no power”...
Page 141: Replacing The Status Display Panel
October 2002 Replacing basic chassis components Replacing the status display panel Locating the display The display is located at the front of the chassis and is cabled to the rear of the chassis and the alarm board. To replace the status display panel 1 Power off the server.
Page 142 Replacing basic chassis components Standard 1.0 4 Loosen the four Phillips-head screws that secure the status display panel to the front of the chassis (see “A” in the diagram below). G101727 5 Label and remove the 40-pin flat cable from the back of the status display panel.
Page 143 October 2002 Replacing basic chassis components 9 Replace the top cover and front bezel. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 144 Replacing basic chassis components Standard 1.0 CallPilot...
Page 145: Replacing A Hard Drive, Tape Drive, Cd-Rom Drive, Or Floppy Drive
C h a p t e r 8 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive In this chapter Replacing a hard drive About the media drive bay Removing the media drive carrier from the chassis Replacing a tape, CD-ROM, or floppy drive Installing a tape drive Part 5: 1002rp Server Maintenance and Diagnostics...
Page 146: Replacing A Hard Drive
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Replacing a hard drive Introduction The hard drives are hot-swappable. This means that you can replace a hard drive without powering down the server. When to hot-swap hard drives With a RAID controller, hot-swap device drivers, and operating system support, SCA SCSI hard drives can be hot-swapped on the 1002rp server.
Page 147 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive SCSI Hard drive bay channel SCSI ID Logical drive label A02-02 (secondary hard drive) 6 (far right) A03-02 (secondary hard drive) a. RAID pairs (logical drives) consist of the following pairs: hard drives 1 and 4, 2 and 5, and 3 and 6.
Page 148 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 To replace hot-pluggable SCA SCSI hard drives 1 Ensure the new hard drive has the SCSI ID set to 0, termination disabled, and parity checking enabled. 2 Open the front bezel doors. 3 Locate the SCA SCSI drive frame below a cooling fan and beside the media drive.
Page 149 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 6 Attach the new drive to the carrier by four Phillips-head screws. 7 Align the carrier with the drive frame and slide it into the chassis. Note: Expect resistance as the carrier and backplane connectors meet. 8 Fasten the two thumbscrews.
Page 150: About The Media Drive Bay
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 About the media drive bay Overview Media drive bays contain media devices, including CD-ROM, tape, and floppy drives. If your media drives become damaged or you want to upgrade, you can replace these drives.
Page 151: Removing The Media Drive Carrier From The Chassis
October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Removing the media drive carrier from the chassis Introduction When replacing the media hard drives, the first step is to remove the media drive carrier from the media drive bay. Requirements To remove the media drive carrier from the media drive bay, you require the following:...
Page 152 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Locate the media drives The media drives (CD-ROM drive, tape drive, and floppy drive) are shown in the bottom right corner of the diagram below. Hot-swap fan modules Status panel Hot-swap Tape...
Page 153 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Media drive carrier The media drives are housed in a media drive carrier that can be removed from the server, as described later in this section. Where no media device is installed, a blank panel is secured to the media drive carrier for protection.
Page 154 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 To remove the media drive carrier from the chassis DANGER Risk of electrocution High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage Electrostatic discharge due to improper handling can cause components to be damaged or rendered unusable.
Page 155 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 3 Hold cables away from the drive bay as you pull the media drive carrier away from the chassis until the connectors attached behind the components can be reached. CAUTION Risk of equipment damage To avoid damaging cables during this procedure, ensure...
Page 156: Replacing A Tape, Cd-Rom, Or Floppy Drive
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Replacing a tape, CD-ROM, or floppy drive Introduction This section describes how to replace a media drive (tape, CD-ROM, or floppy drive) in the media drive carrier. To replace a media drive 1 Remove the media drive carrier from the chassis (see “Removing the media drive carrier from the chassis”...
Page 157 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive G101739 G101748 Part 5: 1002rp Server Maintenance and Diagnostics...
Page 158 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 3 If you are installing a tape drive, configure it as described in “To configure the tape drive” on page 160. 4 Slide the new drive into the media drive carrier, and secure it with the screws that were previously removed.
Page 159: Installing A Tape Drive
October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Installing a tape drive Introduction This procedure provides instructions for installing a tape drive on a server that currently does not have a tape drive. Cabling example To power CD ROM drive Floppy drive...
Page 160 Note: Some settings may already be properly configured. If it is not clear from the drive manufacturer’s documentation how to set jumpers, contact your Nortel Networks technical support representative. 1 Set the SCSI ID to 6. 2 Disable the Active Terminators (Term Enable).
Page 161 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 9 Slide the carrier into the media drive bay. Note: Ensure that the cables are free and undamaged. 10 Secure the media drive carrier to the chassis with four Phillips-head screws.
Page 162 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 CallPilot...
Page 163: Maintaining An Ami Megaraid Elite 1600 Raid System
C h a p t e r 9 Maintaining an AMI MegaRAID Elite 1600 RAID system In this chapter RAID overview Rebuilding a RAID hard drive Configuring the AMI MegaRAID Elite 1600 RAID system Data recovery and backup using the AMI MegaRAID Elite 1600 Performing software upgrades with the AMI Elite 1600 RAID Part 5: 1002rp Server Maintenance and Diagnostics...
Page 164: Raid Overview
Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 RAID overview Introduction Redundant Arrays of Inexpensive Disks (RAID) is a technology that can combine two or more drives for fault tolerance and performance. RAID Level 1 The RAID controller is a PCIRAID SCSI card that provides high- performance disk mirroring.
Page 165: Rebuilding A Raid Hard Drive
October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system Rebuilding a RAID hard drive Introduction In RAID level 1, two equal-capacity disks mirror one another. Both drives run simultaneously with one disk serving as the backup copy of the other disk.
Page 166 Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 seconds, along with the message Press Ctrl-H for WebBIOS options, which appears in white flashing letters. To avoid missing the prompt, press Ctrl+M after the AMI MegaRAID information begins displaying and before the prompt appears. Result: The MegaRAID BIOS Configuration Utility is launched, and the Management menu appears.
Page 167: Configuring The Ami Megaraid Elite 1600 Raid System
October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system Configuring the AMI MegaRAID Elite 1600 RAID system Introduction The configuration is stored on the RAID card, so typically you are not required to reconfigure RAID unless the RAID card fails or you are making a change to the RAID system (for example, if upgrading to higher-capacity hard drives).
Page 168 This procedure should only be performed if the BIOS and firmware version are not the ones documented. The BIOS of the CallPilot 1002rp system can be upgraded through a Flash process (running a software utility), to facilitate easy upgrades. CallPilot technology always institutes a minimum version on the BIOS in CallPilot servers.
Page 169 October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system To configure a system with RAID installed, the following procedure must be completed to properly configure and initialize the RAID mirror packs. This ensures maximum system redundancy in the case of a hard disk failure. To configure an AMI MegaRAID Elite 1600 RAID system In the 1002rp server, only RAID 1 is supported.
Page 170 Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 5 In the Configure menu, select New Configuration. Press Yes to proceed. Result: The system should display both SCSI channels, each having three drives. SCSI ID’s should be listed in order from 0 to 2 for each channel, starting from the top.
Page 171: Data Recovery And Backup Using The Ami Megaraid Elite 1600
October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system Data recovery and backup using the AMI MegaRAID Elite 1600 Introduction One of the advantages of RAID 1 is that it writes and reads data from and to two identical physical drives configured as one logical drive. This advantage can be used as a backup procedure to avoid data corruption if the following steps are strictly followed.
Page 172 REBUILD, and the icon changes to YELLOW on the Windows graphical user interface. The rebuild process usually takes between 30 to 60 minutes. Nortel Networks strongly suggests that the system should not be restarted during this time.
Page 173 (if any) as soon as they are detected through regular disk access. Allow the system to rebuild all three drives. Note: Nortel Networks strongly recommends that the system not be restarted during the rebuild process. Part 5: 1002rp Server Maintenance and Diagnostics...
Page 174 Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 10 When the rebuild is complete, the alarm should stop automatically. Note: The rebuilding process can be monitored through the MegaRAID Client application. Recovering OS bootup data from a system with the AMI Elite 1600 RAID There are special situations when the RAID system seems to have failed and data is corrupted while backup drives are not available.
Page 175: Performing Software Upgrades With The Ami Elite 1600 Raid
October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system Performing software upgrades with the AMI Elite 1600 RAID Introduction A software upgrade using the RAID subsystem splitting procedure can provide maximum benefit, because the upgrade is fast and is most likely to preserve the original configuration.
Page 176 Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 4 Power up the system. Result: An audible signal indicates that the system detects the drives are missing or have failed. ATTENTION Do not disable the alarm. ➝ ➝ Note: You can silence the alarm by going into the Objects Adapter Alarm menu from either the flash embedded utility or from the OS-based RAID application (MegaRAID Client).
Page 177 October 2002 Maintaining an AMI MegaRAID Elite 1600 RAID system d. Power up the server. Result: The system prompts a key to run configuration utility or ALT+F10 to continue. e. Press any key to enter the configuration utility. ➝ ➝ f.
Page 178 Maintaining an AMI MegaRAID Elite 1600 RAID system Standard 1.0 CallPilot...
Page 179: Replacing Or Adding Voice Processing Boards
C h a p t e r 1 0 Replacing or adding voice processing boards In this chapter DSP numbering and location SCbus cabling Replacing or adding MPC-8 cards Replacing or adding MPB16-4 boards Part 5: 1002rp Server Maintenance and Diagnostics...
Page 180: Dsp Numbering And Location
Replacing or adding voice processing boards Standard 1.0 DSP numbering and location Introduction DSPs are the voice processing components of the MPC-8 card and the MPB16-4 board. The DSPs are numbered to distinguish each DSP in CallPilot maintenance programs such as the Maintenance Admin applet in CallPilot Manager.
Page 181 October 2002 Replacing or adding voice processing boards First MPB16-4 DSP 3 DSP 4 DSP 5 DSP 6 G101756 Second MPB16-4 DSP 9 DSP 10 DSP 11 DSP 12 G101757 Part 5: 1002rp Server Maintenance and Diagnostics...
Page 182: Scbus Cabling
Replacing or adding voice processing boards Standard 1.0 SCbus cabling Introduction The SCbus cable supports the voice bus for CallPilot servers that use MPB16-4 boards. It is connected to the MPB16-4 boards in the CallPilot server. Supported SCbus cable A 2-drop SCbus cable (NTRH2011) is provided. The number of connectors (two) corresponds to the maximum number of MPB16-4 boards supported on this server.
Page 183: Replacing Or Adding Mpc-8 Cards
October 2002 Replacing or adding voice processing boards Replacing or adding MPC-8 cards Introduction This section describes how to replace or install an MPC-8 card. For help with identifying DSPs, see “DSP numbering and location” on page 180. MPC-8 card (NTRH01AA) The MPC-8 card is a credit-card-sized PC card that plugs into an MPB16-4 board.
Page 184 Replacing or adding voice processing boards Standard 1.0 Before you begin CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Page 185 Note: If the card is placed upside down or label side down, it cannot slide completely into the bay. Do not force the card in. If you cannot install the card, contact Nortel Networks for a replacement card. 3 Replace the server cover.
Page 186 Replacing or adding voice processing boards Standard 1.0 7 Test the multimedia channels to ensure the new MPC-8 card is functioning properly. Refer to “Testing the CallPilot installation” in Part 3 of the CallPilot Installation and Configuration binder. CallPilot...
Page 187: Replacing Or Adding Mpb16-4 Boards
October 2002 Replacing or adding voice processing boards Replacing or adding MPB16-4 boards Introduction This section describes how to replace or add MPB16-4 boards. MPB16-4 (NTRH20BA) The following picture shows an MPB16-4 board with no optional MPC-8 cards installed. DS30X SCbus connector connector Part 5: 1002rp Server Maintenance and Diagnostics...
Page 188 Replacing or adding voice processing boards Standard 1.0 Before you begin CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Page 189 October 2002 Replacing or adding voice processing boards 4 Remove the faulty MPB16-4 board from its slot, and save the retaining screw. 5 Remove any optional MPC-8 cards from the faulty MPB16-4 board, and install the cards in the new MPB16-4 board. Note: If some MPC-8 cards were identified as faulty, ensure that these are replaced with new MPC-8 cards in this step.
Page 190 Replacing or adding voice processing boards Standard 1.0 To install an additional MPB16-4 board DANGER Risk of electrical shock Ensure the server is powered down and the AC power cords are disconnected, as described in “Before you begin” on page 188.
Page 191 October 2002 Replacing or adding voice processing boards 12 Restart the server, and then log on to Windows NT. 13 Run the Configuration Wizard to detect the new hardware. Note: If you have increased the channel capacity or changed the number of different multimedia channels, add the new DNs or update the media allocation as required, or both.
Page 192 Replacing or adding voice processing boards Standard 1.0 CallPilot...
Page 193: Maintaining The Onboard Video And Network Cards
C h a p t e r 1 1 Maintaining the onboard video and network cards In this chapter Maintaining the onboard video and network cards Part 5: 1002rp Server Maintenance and Diagnostics...
Page 194: Maintaining The Onboard Video And Network Cards
Maintaining the onboard video and network cards Standard 1.0 Maintaining the onboard video and network cards Network card failure The network cards are integrated into the SBC card (onboard). If the network cards fail, they cannot be replaced by add-in network cards in the expansion slots.
Page 195: Maintaining The Pentium Iii Sbc Card
C h a p t e r 1 2 Maintaining the Pentium III SBC card In this chapter Overview Replacing the Pentium III SBC card Configuring the 1002rp Pentium III BIOS Replacing or adding Dual Inline Memory Modules Part 5: 1002rp Server Maintenance and Diagnostics...
Page 196: Overview
Maintaining the Pentium III SBC card Standard 1.0 Overview Introduction This section describes the Pentium III Single Board Computer (SBC) card. It covers procedures for replacing and configuring the SBC card. The SBC card is always installed in the SBC slot located between the ISA expansion slots and the PCI slots on the backplane.
Page 197: Replacing The Pentium Iii Sbc Card
October 2002 Maintaining the Pentium III SBC card Replacing the Pentium III SBC card Introduction Use system diagnostic tools and refer to error codes to determine whether the SBC card should be replaced. This section provides instructions for replacing the SBC card. Requirements Before replacing the SBC card, gather the following tools: one Phillips-head screwdriver...
Page 198 Maintaining the Pentium III SBC card Standard 1.0 SBC card connectors and jumpers The following diagram shows the location of connectors where cables must be disconnected or connected as part of the procedure to replace the SBC card. The jumpers shown in this diagram are used in the BIOS configuration procedures: Tape Floppy...
Page 199 October 2002 Maintaining the Pentium III SBC card To replace the SBC card DANGER Risk of explosion The SBC has a lithium battery installed. If you are discarding the SBC, dispose of used batteries according to the manufacturer’s instructions. Replacement of the battery with an incorrect type also raises the risk of an explosion.
Page 200 Maintaining the Pentium III SBC card Standard 1.0 13 Fasten the I/O bracket using the screw provided. 14 Remove the labels attached to all connectors and reconnect them to the card. See “SBC card connectors and jumpers” on page 198. 15 Replace the top cover.
Page 201: Configuring The 1002Rp Pentium Iii Bios
Do not upgrade the BIOS unless specifically instructed to do so by your Nortel Networks representative. The CallPilot server is shipped to the customer with the required minimum BIOS vintage, so an upgrade is only necessary if Nortel Networks deems this necessary to solve a system problem. When to configure the BIOS BIOS configuration is performed at the factory before the CallPilot server is shipped to the customer.
Page 202 Risk of data loss Perform this procedure only if specifically instructed to do so by your Nortel Networks representative. 1 Shut down the CallPilot server and power off the server. 2 On the SBC card, ensure that JU10 and JU11 are in the UP position.
Page 203 Risk of data loss Perform this procedure only if specifically instructed to do so by your Nortel Networks representative. 1 Restart the server, and then press DEL to enter Setup when prompted. 2 Press F9 to accept the default values.
Page 204: Replacing Or Adding Dual Inline Memory Modules
Maintaining the Pentium III SBC card Standard 1.0 Replacing or adding Dual Inline Memory Modules Introduction The Dual Inline Memory Modules (DIMMs) are located on the SBC. The gold-plated edge connectors on DIMMs are designed to plug into matching edge-connector slots. The design allows you to add or remove these modules repeatedly without tools or damage.
Page 205 October 2002 Maintaining the Pentium III SBC card 4 Remove other DIMMs as necessary. 5 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed slot. 6 Insert the bottom edge of the DIMM into the slot, and press down firmly on the DIMM until it seats correctly.
Page 206 Maintaining the Pentium III SBC card Standard 1.0 CallPilot...
Page 207: 1002Rp Reference Material
A p p e n d i x A 1002rp reference material In this chapter Server features Rear panel diagram and slot locations Slot assignments IRQ mapping table Part 5: 1002rp Server Maintenance and Diagnostics...
Page 208: Server Features
1002rp reference material Standard 1.0 Server features Introduction This section provides a general overview of the 1002rp server. Server dimensions and weight Height 32 cm (12.5 in.) Width 48.3 cm (19 in.) Depth (distance from front to back) without front bezel 49.5 cm (19.5 in.) with front bezel 53.3 cm (21 in.)
Page 209 October 2002 1002rp reference material Front panel features (front view without the front bezel) The front view of the 1002rp server chassis shows redundant dual fans to the left and the right of the status panel. The left drive bay holds six SCSI hard drives with hot-pluggable carriers.
Page 210: Rear Panel Diagram And Slot Locations
1002rp reference material Standard 1.0 Rear panel diagram and slot locations Rear panel diagram The following diagram shows the slot locations in the rear panel: SBC card Slot 20 (slot 8) Slot 1 card Power switch PS/2 Keyboard/ Mouse Power input Parallel port...
Page 211 October 2002 1002rp reference material Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI, SBC, and ISA connectors inside the server. The view in the diagram is from the rear of the server.
Page 212: Slot Assignments
(such as the Maintenance Administration page) the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel Networks. Therefore, your server may not have all of the slots populated. Slot definition and slot numbering In these tables, the term “slot”...
Page 213 October 2002 1002rp reference material Slot assignments CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 1 BRD01 Not used Not used Slot 2 BRD02 Not used Not used Slot 3 BRD03 Not used Not used Slot 4 BRD04 Not used Not used...
Page 214 1002rp reference material Standard 1.0 CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 17 BRD17 Not used Not used Slot 18 BRD18 Not used Not used Slot 19 BRD19 Not used Not used Slot 20 BRD20 Not used Not used a.
Page 215 October 2002 1002rp reference material IRQ mapping table Introduction The following table displays the assignments for each Interrupt Request Line (IRQ) with the associated slot or device. You do not need this information for installation, but you may need it for troubleshooting. Note: IRQs 9, 10, 11, and 15 are assigned to system PCI slots, rather than to specific devices.
Page 216 1002rp reference material Standard 1.0 Slot or device Math coprocessor Primary EIDE controller Assigned to slots 12, 16, and 18 CallPilot...
Page 217 Index Numerics bezel, front removal of 9-pin connector replacement of BIOS minimum version requirements for upgrading BIOS and firmware revision add DIMMs to the SBC verifying air filter, door BIOS, flashing the replacement of boot failure air filter, front bezel CallPilot replacement of what to do...
Page 218 Index Standard 1.0 – Event Browser, using ping events tracert about components investigating CallPilot Manager maintenance activities fault management alarm notification dependencies event processing diagnostics that can be run Maintenance page diagnostics-eligible Diagnostics section list General section replacing – Maintenance section start, about –...
Page 219 October 2002 Index ipconfig fault management nbtstat alarm notification netstat event processing ping firmware tracert minimum version Diagnostics section, Maintenance page floppy drive Diagnostics Tool replacement of system utility front bezel diagnostics tool fuse descriptions replacement of TCP/IP Windows NT 4.0 diagram PCI and ISA connectors General section, Maintenance page...
Page 220 Index Standard 1.0 running from Windows NT 4.0 MPB16-4 DSP board syntax MPC-8 card ipconfig default replacing or adding IRQ mapping table MPC-8 cards – multimedia channels, working with – Multimedia Monitor, using LED, non-illumination of Legend/Help tab location nbtstat command MPB16-4 DSP parameters and descriptions MPC-8 cards...
Page 221 October 2002 Index POST message formats replacing power supply, hot-swap SCbus cable Power-On Self-Test 2-drop See POST SCSI controller error messages SCSI ID SCSI unit security event log quitting definition system serial port diagnostics server BIOS upgrading server cover RAID removal of mirror packs shutting down...
Page 222 Index Standard 1.0 System Monitor utility system utilities Diagnostics Tool video card, failure System Monitor Windows NT tape drive Event Viewer cabling example reinstalling configuration of Windows NT 4.0 installation of new Net Stop utility replacement of TSTSERIO TCP/IP diagnostics Windows NT 4.0 Diagnostics tool descriptions ipconfig...
Page 224 Part 5: 1002rp Server Maintenance and Diagnostics Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

Nortel CallPilot 1002rp Installation And Configuration Manual

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Nortel CallPilot 1002rp

Summary of Contents for Nortel CallPilot 1002rp

Table of Contents