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Customer Assistance Information
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123
i n
the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited. You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K Z G 352
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope you'll notify us.
Please call us at 1-800-PM-CARES, or
write:
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340
In Canada, please
call
us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Centre
1908 Colonel
Sam
Drive
Oshawa, Ontario L1H 8P7
...
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