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time you fde your complaint to the time
a decision is rendered (or 47 days if you
did not first contact your dealer or
Pontiac)
.
We encourage you to use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts in most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you first
file a claim with BBB AUTO LINE**
unless state law provides otherwise.
Whatever your preference may be,
remember that if you are unhappy with
the results of BBB AUTO LINE, you
can still go to court because
an
arbitrator's decision is binding on GM
but not on you, unless you accept it.
Eligibility is limited by vehicle
age/mileage and other factors. For
further information concerning the
program, call the BBB at
1-800-955-5100. You may also call the
Pontiac Customer Assistance Center.
*
This program
may
not be available in
all states, depending
on
state law.
Canadian owners refer to your
warranty booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
**
Some states
may
require that you file
a claim with BBB AUTO LlNE before
resorting to state-operated
procedures (including court).
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