Troubleshooting - iHome iBTW23 Instruction Manual

T R O U B L E S H O O T I N G
Symptom Possible reason Solution
Unit won't turn AC adaptor isn't Plug the AC adaptor into a
on plugged into a working working wall socket and plug the
wall socket or not connector into the supply jack on
plugged into the power the unit. Make sure any
jack on back of the unit associated wall switch that
controls the outlet is ON.
Device does not Unit is not properly Make sure the unit is properly
respond to the connected to power connected to AC power source.
unit and/or source and/or Power Check that the unit is ON. Try
device is playing Button is not adjusting volume on unit and
but no sound ON/device is audio device. Press the Mode
comes out paused/device is not Button to select BT mode. Also try
connected properly pressing the Play/Pause Button.
Erratic External interference Move unit away from potential
performance sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
No sound Volume is too low Turn volume up on your device
Volume is too high Turn volume down on your device
Sound
distorted
Sound source is If the original sound file (MP3) is
distorted old or of poor quality, distortion
and noise are easily noticed with
high-power speakers. Try
upgrading file from a trusted
source such as iTunes.
Device doesn't Unit is not properly Please make sure the unit is
connected to AC power connected to a working power
charge up
outlet.
Device is not connected Make sure USB cables are good
properly/ USB cable is and properly connected.
bad
Device is not capable of Check that device works with Qi
Qi wireless charging wireless charging. Adjust
placement on wireless charging
pad.
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