Troubleshooting - Wilson Electronics weboost Home Complete 530045 Installation Manual

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Troubleshooting

IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON'T HAVE TO
BE RESOLVED. YOUR CARRIER'S BAND HAS NOT BEEN AFFECTED.
FIXING ANY RED LIGHT ISSUES
This involves Solid Red & Blinking Green/Red lights.
1
Verify Outside and Inside Antenna face away from each other. Un-plug and
re-plug in power supply.
2
Verify the Inside Antenna is at least 61cm from the Booster and pointed away
from the Booster. Unplug and re-plug in power supply.
3
Tighten all cable connections (be sure to handtighten only, do NOT use tools).
You may want to undo and redo the connection completely. Unplug and re-
plug in power supply.
4
Increase the distance (horizontally or vertically) between the Outside and
Inside antenna. Add included cable if needed. Un-plug and re-plug in
power supply.
FIXING ANY YELLOW LIGHT ISSUES
This involves Solid Yellow & Blinking Green/Yellow lights.
Outside Antenna must be adjusted. Wait 10 seconds between adjustments for
the lights to reset.
Pole Mount Option: Rotate the Outside Antenna away from the strongest
cellular signal in small increments (45°) until the light turns green. Unplug
and re-plug in power supply.
Mounting On Side Of Roof Option: Change mount location. Move the
Outside Antenna to location of the home/building to see if the lights turn
green. Un-plug and re-plug in power supply. Then secure in place.
NEED HELP?
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12/5/2019 2:48:14 PM