Maintaining and Troubleshooting
Troubleshooting Classes of Service
A Class of Service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS which
determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to
perform from their phone. If a user or a group of users is not able to execute certain call types and/or call
actions, examine the CoS setting.
1. Navigate to the
the user(s). In this example we will examine the
hyperlink.
80
Voice > System Setup > Classes of Service
Figure 64. Classes of Service Menu
Copyright © 2007 ADTRAN, Inc.
NetVanta 7100 Administrator's Guide
menu and select the CoS assigned to
CoS by selecting the blue
normal users
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