ADTRAN NetVanta 7100 Administrator's Manual

Adtran telephone administrator's guide

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Administrator's manual (86 pages)

Configuration manual (48 pages)

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Page 1 NetVanta 7100 Administrator’s Guide 61200796L1-31A January 2007...
Page 2 Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent injury or endangerment to human life. NetVanta 7100 Administrator’s Guide Copyright © 2007 ADTRAN, Inc. 61200796L1-31A...
Page 3: Table Of Contents
NetVanta 7100 Administrator’s Guide Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs) How do I access the phone system administrative settings using my computer? Connecting Using a Web Browser on page 13 How do I add a new phone to the system?
Page 5 NetVanta 7100 Administrator’s Guide Frequently Asked Questions (FAQs) ......... . . 3 1.
Page 7 Button Map Tab Menu ..........37 Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module ..38 Figure 22.
Page 8 ADTRAN/Polycom IP Phone ........
Page 9 NetVanta 7100 Administrator’s Guide Table 1. User Config Tab Options ..........25 Table 2.
Page 11: Accessing And Navigating The System Menus
NetVanta 7100 Administrator’s Guide ACCESSING AND NAVIGATING THE SYSTEM MENUS Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based Graphical User Interface (GUI). This section covers topics necessary for accessing and navigating system menus: •...
Page 12: Accessing The System
Figure 1. AOS Web-based GUI Application Diagram Factory Defaults From the factory, the AOS Web-based GUI is enabled and ready to be accessed. The NetVanta 7100 is shipped from the factory with a default configuration that includes the following: Ethernet Interfaces (Port 1 to 24) •...
Page 13: Connecting Using A Web Browser
NetVanta 7100 IP address. Refer to your PC documentation on how to configure the IP address of your PC. 2. Connect the NetVanta 7100 to your network using any of the 24 Ethernet ports on the unit’s front panel. 3. From your PC, open the installed browser and enter...
Page 14: Figure 2. Accessing The Aos Web-Based Gui
For security purposes, it is important to set up an admin password immediately. Use the Passwords page of the AOS Web-based GUI to change this password. If you do not know the admin password, contact your NetVanta 7100 installation technician. 5. After logging into the NetVanta 7100, the 15).
Page 16: Navigating The Menus
Options There are multiple menus covering a variety of configuration items related to the NetVanta 7100. Figure 4 shows the menus and their submenus to give you a preview of the topics covered under each section.
Page 17: Getting Started
It contains Getting Started links to options that need to be configured for the NetVanta 7100 to be operational. These options include such items as Basic Data Setup, Advanced Data Setup, Voice Trunk Setup, and Voice Station Setup.
Page 19: Managing Phone Accounts
NetVanta 7100 Administrator’s Guide MANAGING PHONE ACCOUNTS This section covers topics necessary for managing new phone accounts: • Adding a New Phone to the System on page 20 • Editing an Existing Phone Account on page 22 • Deleting a Phone User Account on page 28 •...
Page 20: Create A New User Account In The System
User Accounts Figure 6. User Accounts Menu does not display as a Phone Type Create by copying another user Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide symbols indicate additional information is available. Place your cursor over the symbol to view the help topic.
Page 21: Connect The Phones
Most configuration files are created automatically (and downloaded by the phones at boot up) by the NetVanta 7100 when a new voice user is created. Once you have created the new user, the final step is to connect the phone.
Page 22: Editing An Existing Phone Account
> Voice 2. Select the of the user (phone) account you would like to edit. Last Name menu. > menu. Stations User Accounts Figure 8. Edit User Settings Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide Modify/Delete User 61200796L1-31A...
Page 23: Figure 9. Edit Ip Phone Configuration
NetVanta 7100 Administrator’s Guide 3. The user’s Display Name Menu. To access the menu, navigate to Phone Configs make changes and Apply 61200796L1-31A (that appears on the phone) can also be edited in the Line Label Voice the new settings.
Page 24: Email And Caller Id Settings
Managing Phone Accounts NetVanta 7100 Administrator’s Guide Email and Caller ID Settings tab allows configuration of the user’s email address and caller ID settings. Refer to User Config Figure 8 on page 22 for the complete screen. Edit User The system has no control over the caller ID name display for calls originating externally.
Page 25: Table 1. User Config Tab Options
NetVanta 7100 Administrator’s Guide Setting Description Primary Email Secondary Email Internal Caller ID Name Internal Caller ID Number External Caller ID Number Forward Disconnect Delay Forward Disconnect Battery 61200796L1-31A Table 1. User Config Tab Options Description and Options Optional description of the user account.
Page 26: Current Settings
Setting Description and Options Enables call waiting on analog phones, or enables additional call Call Waiting appearances on an ADTRAN/Polycom SoundPoint IP phone. Include in System Includes the user in the dial-by-name directory. Phone Directory Issues a short ring on the user's phone when a call comes in as a reminder Forward Courtesy Ring that the phone is forwarded.
Page 27: Call Coverage
NetVanta 7100 Administrator’s Guide Call Coverage tab of the Call Coverage Edit User the user has been assigned to a Call Coverage List, you can view the settings on this page. You can also customize the selected Call Coverage List only for this user account. Use the question mark symbol to assist with the configuration settings.
Page 28: Deleting A Phone User Account
4 Times > menu shown in Figure 6 on page 20. Scroll to Stations User Accounts section. Modify/Delete User Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide Voicemail When no answer, call goes to voicemail. Operator Voicemail If no answer,...
Page 29: Setting And Changing Passwords
NetVanta 7100 Administrator’s Guide Once a user account is deleted, there is no recovery to reinstate the user. Setting and Changing Passwords There are multiple passwords associated with the user accounts. For details on setting or changing the user voicemail passwords, refer to Resetting Voicemail Password on page 42. This section describes how to set the SIP authorization password and login PIN.
Page 30: Figure 16. Edit User Menu
Managing Phone Accounts 2. Type the new password (must be four digits) in the 3. Select to save the new password. Apply NetVanta 7100 Administrator’s Guide SIP Auth Password/Login PIN Figure 16. Edit User Menu Copyright © 2007 ADTRAN, Inc. field.
Page 31: Modifying Existing Phones
NetVanta 7100 Administrator’s Guide MODIFYING EXISTING PHONES This section covers topics related to modifying existing phones: • Resetting a Phone to Factory Default on page 32 • Customizing Phones and User Preferences on page 32 • Replacing an Existing Phone on page 39 While navigating through the menus you will notice mark) symbols that indicate additional information is available.
Page 32: Resetting A Phone To Factory Default
Modifying Existing Phones Resetting a Phone to Factory Default The basic network configuration for the ADTRAN/Polycom IP phone can be reset to factory defaults through a key combination: 1. Simultaneously press and hold the 2. Enter the administrator’s password to initiate the reset. (The default password is Customizing Phones and User Preferences There are many settings available for customizing individual phones.
Page 33: Contact Directory
Valid entries by default are 1-12. a caller to when Auto-Divert forward callers. More information on both these features can be found in the ADTRAN Polycom Administrator Guide SoundPoint/SoundStation IP SIP. 6. Use the arrow buttons to switch between 7.
Page 34: Speed Dial, Line Keys And Button Maps
Save display. By default, each ADTRAN/Polycom IP phone model has a specific number of line keys available for speed dial. The Soundpoint 501 has three line keys, and the Soundpoint 601 has six line keys. To dial a number assigned to a line key, press the line key directly opposite the number on the display.
Page 35: Figure 17. Phone Configurations Tab Menu
NetVanta 7100 Administrator’s Guide Select the user’s MAC Address. Figure 17. Phone Configurations Tab Menu 3. Choose the number of line keys you would like available on this line (primary extension). Select to configure the secondary line. Add Secondary Line Select the number of line keys that this line should consume.
Page 36: Button Map
Check the box to create a new user account. Enter the user name. Enter new extension number. Select the number of line keys. Enter new extension number. 1234 when prompted to synchronize and reboot the Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide 61200796L1-31A...
Page 37: Display Status Group (Busy Lamp Field)
Field Users Park Zones Customizing the Expansion Module Buttons The expansion module is only available with the ADTRAN/Polycom SoundPoint IP 601. You can create additional speed dial entries by installing multiple expansion modules (up to a maximum of three modules).
Page 38: Figure 21. Adtran/Polycom Soundpoint Ip 601 Phone With One Expansion Module
Modifying Existing Phones Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone with Three Expansion Modules To add speed dial entries, refer to the sections Contact Directory and Speed Dial, Line keys and Button Maps on page 34 in this guide.
Page 39: Replacing An Existing Phone
NetVanta 7100 Administrator’s Guide Replacing an Existing Phone Occasionally a phone may fail and need to be replaced for an existing user in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user: 1.
Page 40: Rebooting A Phone
NetVanta 7100. (If the phone will be rebooted at a later time, refer to the steps provided in Rebooting a Phone on page 40.) Rebooting a Phone Periodically, a phone may require rebooting to accept a new configuration or software update.
Page 41: Configuring Voicemail
NetVanta 7100 Administrator’s Guide CONFIGURING VOICEMAIL This section covers important voicemail topics: • Resetting Voicemail Password on page 42 • Enabling Email Notification of Voicemail Messages on page 45 • Updating Voicemail Permission (Class of Service) on page 49 •...
Page 42: Resetting Voicemail Password
2. Scroll to the bottom of the screen and select the user’s last name to access the user’s settings. This step automatically takes you to the Voicemail PIN > screen. Stations User Accounts Figure 27. User Accounts Menu configuration screen. Edit User Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide must be reset. Follow the 1234 61200796L1-31A...
Page 43: Figure 28. Edit User Menu
NetVanta 7100 Administrator’s Guide 3. Scroll down near the bottom of the screen and select the 61200796L1-31A VM Settings Figure 28. Edit User Menu Copyright © 2007 ADTRAN, Inc. Configuring Voicemail tab. Select the VM Settings tab.
Page 44: Figure 29. Set A Voicemail Pin
Replace the old password with a new one. 5. Select to accept the new setting. Apply box and replace it with a new password. Voicemail PIN Figure 29. Set a Voicemail PIN Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide 61200796L1-31A...
Page 45: Enabling Email Notification Of Voicemail Messages
NetVanta 7100 Administrator’s Guide Enabling Email Notification of Voicemail Messages Configuring voicemail notification consists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail message. The system sends an email alert when this feature is properly configured.
Page 46: Figure 31. Add A Notification Schedule Range
Settings If the email address does not appear below the selected option, select to the next step. NetVanta 7100 Administrator’s Guide menu appears. Enter the beginning and ending times for Send to Secondary Email Copyright © 2007 ADTRAN, Inc.
Page 47: Figure 32. Set Or Edit A Notification Email Address
NetVanta 7100 Administrator’s Guide 7. To configure an email address that is not set, select the email type under automatically routed to the email fields on the Figure 32. Set or Edit a Notification Email Address 61200796L1-31A tab. User Config Copyright ©...
Page 48: Figure 33. User Config Tab Menu
Last Name Figure 33. User Config Tab Menu to accept the new setting. Apply Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide after making any Apply 61200796L1-31A...
Page 49: Updating Voicemail Permission (Class Of Service)
NetVanta 7100 Administrator’s Guide Updating Voicemail Permission (Class of Service) Voicemail storage limits for individual users are defined and modified within the assigned menus. Follow the steps below to adjust user’s voicemail permissions (such as the Class of Service lengths of recorded greetings and messages, and the amount of time messages are allowed to remain in storage).
Page 50: Figure 35. Modify Voicemail Class Of Service Menu
Message Lifetime before it expires. The default is 14 days. Setting the parameter to 0 eliminates the expiration so that messages never expire. 4. Select to accept the new setting. Apply NetVanta 7100 Administrator’s Guide Copyright © 2007 ADTRAN, Inc. 61200796L1-31A...
Page 51 NetVanta 7100 Administrator’s Guide 5. Select at the top right of the current menu. A dialog box appears if the save is successful. Save Select to close the box and return to the previous menu. 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
Page 52: Reviewing Voicemail Storage Limits
Greeting Time Displays the length of the recorded greeting for this user. > screen to view voicemail statistics for each Reports Voicemail Status Figure 36. Voicemail Status Menu Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide Voicemail Status 61200796L1-31A...
Page 53: Configuring The System
NetVanta 7100 Administrator’s Guide CONFIGURING THE SYSTEM This section covers important system configuration topics: • Setting the System Time and Date on page 54 • Creating a New Auto Attendant on page 56 • Modifying Auto Attendant Greetings on page 60 •...
Page 54: Setting The System Time And Date
System Date > menu (the system’s main menu). System Summary link to access the System Date Figure 37. System Summary Menu Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide are indicated by underlined text. Select configuration Set Time and Date...
Page 55: Figure 38. Set Time And Date Menu
NetVanta 7100 Administrator’s Guide From the Set Time and Date Settings Descriptions and Options Time Specifies the system time (hh:mm AM/PM). Date Specifies the system current date (month/day/year). Auto-Correct DST Enables or disables automatic daylight savings time adjustment. Time Zone Specifies the system’s time zone.
Page 56: Creating A New Auto Attendant
Extension of the new auto attendant and select Add New Auto Attendant. > Applications Auto Attendants Add New Auto Attendant Figure 39. Auto Attendants Menu Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide menu and enter the Name button. 61200796L1-31A...
Page 57: Figure 40. Create New Menu Prompt
NetVanta 7100 Administrator’s Guide 2. Under Menu Prompt Info, create a new menu prompt greeting. 61200796L1-31A select the button to access the Figure 40. Create New Menu Prompt Copyright © 2007 ADTRAN, Inc. Configuring the System menu and Add New Audio Prompt Select New...
Page 58: Figure 41. Add New Audio Prompt Menu
The system calls the extension specified in the Prompt Text Table 9. Creating New Audio Prompts Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide Extension to as a script.
Page 59: Figure 42. Digit Actions Tab Menu
NetVanta 7100 Administrator’s Guide 5. After recording the new Menu Prompt, you must define the digit actions on the Select the first digit to define. Define at least one configure digit Dial By Extension •Create a new Intro Prompt. The following sentence is an example prompt: Enter the four-digit extension of the person you wish to call, or stay on the line for operator assistance.
Page 60: Modifying Auto Attendant Greetings
2. Select the blue underlined name of the auto attendant you want to modify. A new screen appears, allowing you to access additional settings. Select the auto attendant to modify. Figure 43. Modify Auto Attendant Settings > Applications Auto Attendants Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide menu. 61200796L1-31A...
Page 61: Figure 44. Modify An Existing Menu Prompt
NetVanta 7100 Administrator’s Guide 3. Select the button under modify a menu prompt greeting. (Check with the system administrator before re-recording the main system directory auto attendant greeting. It is a good idea to have a backup file or a written script of the original greeting.)
Page 62: Figure 45. Modify An Existing Audio Prompt
Save Select to close the box and return to the previous menu. NetVanta 7100 Administrator’s Guide menu, enter the new script for an existing menu prompt in the button. The system calls the extension specified in the as a script.
Page 63: Dial By Name Directory
NetVanta 7100 Administrator’s Guide Dial By Name Directory A directory entry is created and stored for every voice user on the system (system directory), based on the first and last name in the user configuration. These entries are available to the dial by name (DBN) directory.
Page 64: Figure 48. Add Directory Member Entry Menu
Joe Barns may only be known as MJ to callers using the directory to reach her extension. Select Add Alias. 5. Enter the alias for the member and select Figure 49. Adding Member(s) Alias Apply Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide . The shift Apply 61200796L1-31A...
Page 65: Figure 50. Add New Directory Alias Entry Menu
NetVanta 7100 Administrator’s Guide Configuring the System Figure 50. Add New Directory Alias Entry Menu 61200796L1-31A Copyright © 2007 ADTRAN, Inc.
Page 66: Adding Users To Ring Groups
"Thank you for calling Company X. If you know your party’s extension press 1; then enter their three-digit extension. For Sales press 2, for Customer Service press 3. Press 0 or stay on line for the operator.” Figure 51. Auto Attendant Ring Group Example NetVanta 7100 Administrator’s Guide Auto Attendant #1 Introductory Greeting Dial...
Page 67: Figure 52. Ring Groups Menu
NetVanta 7100 Administrator’s Guide 1. To add new users to a ring group, navigate to section, select the ring group Delete Ring Group to access the Edit Ring Group Select the ring group Extension. Ring Group Types Descriptions Linear Hunt Group Distributes calls to members in the order that they were added to the ring group.
Page 68: Figure 53. Edit Ring Group Menu
Configuring the System NetVanta 7100 Administrator’s Guide 2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access the list of available users to add to the ring group. Select Add Members.. Figure 53. Edit Ring Group Menu Copyright ©...
Page 69: Logging Into And Out Of Ring Groups
NetVanta 7100 Administrator’s Guide Select users to add to this ring group using the check box to the left of the user entry. Select to update this ring group and return to the Selected Users Select new members using the check boxes Figure 54.
Page 70: Adding Users To The Operator Group
Rings all members. The first extension to answer receives the call. Distributes calls to members in the order that they were added, but in a uniform, round-robin fashion. > screen. Select Stations Operator Group Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide to access the Add Members.. 61200796L1-31A...
Page 71: Logging Into And Out Of The Operator Group
NetVanta 7100 Administrator’s Guide 2. Select users to add to this operator group by using the check box to the left of the user entry. Select to update this operator group and return to the Add Selected Users menu. Select new members using the check boxes.
Page 72: Adding A System Speed Dial Number
Enter a valid number (range is 01 to 99) for the speed dial identity. Enter a name to describe the speed dial entry. Enter the phone number (digits only; do not use dashes) associated with this speed dial entry. Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide . However, Speed Dial ID from a phone, the user enters the .
Page 73: Setting Up Status Groups
(DSS) settings on user phones. Refer to Display Status Group (Busy Lamp Field) on page 37 to optionally select a status group to display on the phone. Note that this feature is only available for the ADTRAN/ Polycom SoundPoint IP 601.
Page 75: Maintaining And Troubleshooting
NetVanta 7100 Administrator’s Guide MAINTAINING AND TROUBLESHOOTING This section covers important maintenance and troubleshooting topics: • Saving Configuration Changes on page 76 • Troubleshooting Voice Trunks on page 77 • Troubleshooting Classes of Service on page 80 • Troubleshooting Phones on page 82 While navigating the system menus you will notice mark) symbols that indicate additional information is available.
Page 76: Saving Configuration Changes
Saving the running configuration to startup configuration stores the updated configuration files to NVRAM. Configuration files can be downloaded from the NetVanta 7100 as well as reloaded into the NetVanta 7100. In addition to following the steps, you can quickly save your configuration at any time by selecting the button at the top right of your current menu.
Page 77: Troubleshooting Voice Trunks
Voice trunks are the telephone lines delivered to the carrier in digital or analog format (e.g., T1 or trunk FXO lines). Trunk lines connect the NetVanta 7100 to the outside telephone network. The incoming lines are linked to physical interfaces on the system. These interfaces control which resources are used for outbound calls.
Page 78: Review The Trunk Group Configuration
(FXO [analog] or T1/PRI [ISDN]). In this example, we will view the ANALOG_FXO_TRUNKS Click on the Trunk Group name to review. > and select the name of the trunk group you would Trunk Groups Figure 62. Trunk Groups Menu Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide 61200796L1-31A...
Page 79: Figure 63. Edit Trunk Group Menu
2. Review the selected call templates under certain type of call (external local, long distance, etc.), make sure that call type is selected. Select to apply the settings. If you are still unable to place calls, contact your NetVanta 7100 Apply system administrator.
Page 80: Troubleshooting Classes Of Service
In this example we will examine the hyperlink. normal users Figure 64. Classes of Service Menu Copyright © 2007 ADTRAN, Inc. NetVanta 7100 Administrator’s Guide menu and select the CoS assigned to CoS by selecting the blue 61200796L1-31A...
Page 81: Figure 65. Modify Class Of Service Menu
NetVanta 7100 Administrator’s Guide 2. The Modify Class of Service have been selected. Select or deselect the options according to your needs. This is a global setting, and changes will affect all users assigned to the CoS. Hands free Auto-Answer is a call action feature available to SIP users. It is programmable within...
Page 82: Troubleshooting Phones
1. Check the line keys for the phone’s extension to see if it is currently registered with the NetVanta 7100. If the extension does not appear on the line key, proceed to the next step. ADTRAN/Polycom IP phone can support multiple extensions and call appearances.
Page 83: Special Prefix (Spre) Codes
Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polycom IP phones. Table 13 provides a list of the SPRE codes for reference. This list is also available through the Web-based GUI by navigating to...
Page 84 = 01 to 99 Transfer (*TT) User Station/Phone Lock (*LS) pppp = password User Station Unlock pppp = password Voicemail NetVanta 7100 Administrator’s Guide Table 13. SPRE Codes List Copyright © 2007 ADTRAN, Inc. SPRE Command *55xxxx* *56xxxx* ** or **xxxx...

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