Advantech RSB-3720 User Manual page 63

4.3.2.3 Service Charges
The product is excluded from warranty if
The product is sent for repair after the warranty period is expired.

The product is tested or calibrated after the warranty period is expired, and a
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NPF (no problem found) result is obtained.
The product, though repaired within the warranty period, has been misused,

abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable environment; improperly maintained by the customer; or failure for
which Advantech is not responsible whether by accident or other cause. Such
conditions will be determined by Advantech at its sole discretion.
The product is damaged beyond repair due to a natural disaster, such as a light-

ing strike, flood, earthquake, etc.
The product is sent for updates, upgrades, or tests at the request of the cus-

tomer who is without warranty.
If a product has been repaired by Advantech, and within three months after such a
repair the product requires another repair for the same problem, Advantech will con-
duct the repair free of charge. However, free repairs do not apply to products that
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable environment; improperly maintained by the customer; or fail-
ure for which Advantech is not responsible whether by accident or other cause. Please
contact your nearest regional service center for detailed service quotations.
Before beginning out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges stated. When you remit the funds, reference the P/I number
listed under "Our Ref". Advantech reserves the right to deny repair services to cus-
tomers who do not return the DOA unit or sign the P/I. Additionally, Advantech will
scrap defective products without prior notice if customers do not return the signed P/I
within three months.
4.3.2.4 Repair Report
Advantech returns each product with a repair report that shows the result of the repair.
A repair analysis report can also be provided upon request. If the defect is not caused
by Advantech's design or manufacturing, customers will be charged US$60 or
US$120 for in-warranty or out-of-warranty repair analysis reports, respectively.
4.3.2.5 Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while
waiting for the return of a signed P/I or payment (A/R). If the customer fails to respond
within this period, Advantech will close the case automatically. Advantech will take
reasonable measures to contact the customer during this one month period.
4.3.2.6 Shipping Back to Customer
The forwarding company for RMA returns from Advantech to customers is selected
by Advantech. Other express services, such as UPS or FedEx, can be used upon
request. However, the customer must bear the extra costs of alternative shipment
methods. If you require any special arrangements, please specify this when shipping
the product to us.
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