User's Guide; Installation And Troubleshooting Guide; World Wide Web On The Internet; Commercial Online Services - Dell PowerEdge 4200 Installation And Troubleshooting Manual

User's Guide

The Dell PowerEdge 4200 Systems User's Guide
describes system features and technical specifications,
video and small computer system interface (SCSI) device
drivers, the System Setup program, software support util-
ities, and the EISA Configuration Utility system.

Installation and Troubleshooting Guide

The Installation and Troubleshooting Guide includes
troubleshooting procedures and instructions for using the
CD-based diagnostics to test your computer system. Sys-
tem upgrade instructions are provided for trained service
technicians.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a
World Wide Web site, a file transfer protocol (FTP) site,
and electronic mail (e-mail) using the following
addresses:
•
World Wide Web
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific
countries only)
http://www.dell.com/euro/ (for Europe only)
•
Anonymous FTP
ftp.dell.com/
Log in as user: anonymous, and use your
e-mail address as your password.
•
Electronic Support Service
support@dell.com
apsupport@us.dell.com (for Asian/Pacific coun-
tries only)
•
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific coun-
tries only)
•
Electronic Information Service
info@dell.com

Commercial Online Services

Dell can also be accessed electronically via
®
CompuServe by typing GO DELL.

Dell Diagnostics Program

Every Dell system comes with Dell diagnostics that can
help you determine what is wrong with the system when
it does not operate correctly. This program provides valu-
able information for you and for Dell technicians should
you need to call Dell.
See Chapter 5, "Running the System Diagnostics," for
instructions on using the diagnostics. You can use this
diagnostic program to test major components or devices
in the system, if the system can boot.

AutoTech Service

Dell's automated technical support service—AutoTech—
provides recorded answers to the questions most fre-
quently asked by Dell customers.
When you call AutoTech, you use your touch-tone tele-
phone to select the subjects that correspond to your
questions. You can even interrupt an AutoTech session
and continue the session later. The code number that the
AutoTech service gives you allows you to continue your
session where you ended it.
The information available through AutoTech includes:
•
Specifications and prices for Dell computers cur-
rently on sale
•
Installation instructions for Dell computers and
peripherals
•
Answers to questions about MS-DOS and the
Microsoft Windows
systems
•
Help in troubleshooting Dell computers
The AutoTech service is available 24 hours a day, seven
days a week. You can also access this service through the
technical support service. For the telephone number to
call, see "Dell Contact Numbers" found later in this
chapter.
NOTE: AutoTech is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
®
95 and Windows 3.x operating
Getting Help 11-3