Troubleshooting The System Board - Dell PowerEdge 4200 Installation And Troubleshooting Manual

7. Run the Video Test Group again.
Is the problem resolved?
Yes. The on-board video jumper was set incorrectly.
You have fixed the problem.
No. Go to step 8.
8. Turn off the system, disconnect it from AC power,
and remove the left computer cover.
9. Determine whether a video expansion card is
installed.
Is a video expansion card installed?
Yes. Go to step 10.
No. The built-in video controller is faulty. See Chap-
ter 11, "Getting Help," for instructions on obtaining
technical assistance.
10. Remove the video expansion card, and repeat
steps 1 through 9.
Do the tests complete successfully?
Yes. The video expansion card is faulty. See Chap-
ter 11, "Getting Help," for instructions on obtaining
technical assistance.
No. See Chapter 11, "Getting Help," for instructions
on obtaining technical assistance.
T
roubleshooting the System
Board
A system board problem can result from a defective sys-
tem board component, a faulty power supply, or a
defective component connected to the system board. If an
error message indicates a system board problem, follow
these steps to find the problem:
1. Turn off the system, including any attached
peripherals, and disconnect all the AC power
cables from their power sources.
2. Remove the left computer cover.
See "Removing the Computer Covers" found earlier
in this chapter.
CAUTION: See "Protecting Against Electro-
static Discharge" in the safety instructions at
the front of this guide.
3. Remove all expansion cards except the hard-disk
drive controller card and the video expansion
card (if they are installed).
4. Replace the left computer cover, reconnect the
system to AC power, and turn on the system.
5. For any EISA and ISA expansion cards, start the
EISA Configuration Utility and update the con-
figuration information.
See Chapter 5, "Using the EISA Configuration Util-
ity," in the User's Guide for instructions.
6. Enter the System Setup program, and update the
system configuration information.
See Chapter 4, "Using the System Setup Program,"
in the User's Guide for instructions.
7. Run the System Set Test Group in the system
diagnostics.
See Chapter 5, "Running the System Diagnostics."
Do the tests complete successfully?
Yes. Go to step 8.
No. Go to step 13.
8. Turn off the system, disconnect it from AC power,
and remove the computer cover.
9. Reinstall one of the expansion cards you removed
in step 3, repeat steps 4, 5, and 6, and continue
with step 10.
10. Replace the computer cover, and reconnect the
system to AC power.
11. Run the System Set Test Group again.
Do the tests complete successfully?
Yes. Go to step 12.
No. Go to step 13.
Checking Inside the Computer 7-15