Call Queue; Blocking Calls With No Caller Id; Anonymous Call - Yealink Teams T55A User Manual

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3. Tap OK.

Call Queue

Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a
help desk or a customer service desk.
When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any
is setup), and then they will be put in the queue and wait for the available call agent. The person calling in
will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents
at the same time by default. After a call agent accepts the call, other agents' phones stop ringing.
If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name
of the call queue to distinguish it from common calls.
Note: The routing method (Attendant routing, Serial routing, or Round Robin) is decided by
your administrator. For more information on call queue, refer to

Blocking Calls with No Caller ID

Procedure
1. Navigate to
> Settings > Calling.
2. Enable Block calls with no caller ID.
Note: If your phone is set as a common area phone, navigate to
Settings > Calls (Admin only, default password: admin) to enable Block calls with no caller
ID.

Anonymous Call

You can hide your phone number when dialing people who are outside of Microsoft Teams.
Procedure
1. Navigate to
> Settings > Calling.
Create a Cloud call queue.
> Settings > Device
| Audio Calls | 28