Yealink Teams T55A User Manual
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Yealink Teams T55A User Manual

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Summary of Contents for Yealink Teams T55A

  • Page 2: Table Of Contents

    Related Documentations........................6 Getting Started.....................6 Hardware of T55A..........................6 Power LED Indicator..........................8 Accessing Screens on Yealink Teams Phones................... 8 Accessing the Calls Screen..................... 8 Accessing the Calendar Screen..................... 10 Accessing the Voicemail Screen.................... 10 Entering Data and Editing Fields...................... 11 Using the On-screen Keyboard....................
  • Page 3 | Contents | iii Synchronizing Incoming Calls to Delegates..................26 Boss/Admin Delegate Call Feature............26 Call on behalf of..........................27 Boss's Call Status..........................27 Boss' Held Call..........................29 Operating Calls..................29 Switching among the Handset, Speakerphone and Headset Modes..........30 Placing Calls............................30 Calling Contacts........................30 Dialing the Number.........................31 Placing Multiple Calls......................
  • Page 4 | Contents | iv Leaving the Conference........................39 Using the Teams Meeting Feature............39 Scheduling a Meeting on the Teams Phone..................40 Viewing the Meeting Details......................40 Joining a Scheduled Meeting......................40 Responding to the Meeting Invitation....................41 Canceling the Scheduled Meeting....................41 Editing the Scheduled Meeting......................
  • Page 5 | Contents | v Optional Accessories with Your Phone...........53 Bluetooth Headset..........................53 USB Headset.............................53 Wireless Headset..........................54 USB Speakerphone CP900 / CP700....................54 Hybrid Mode Settings................54 Hybrid Mode............................54 Enabling the Quick Ball......................55 Switching to Survivability App....................55 Switching to Teams App......................55 Survivability App Screens.......................55 Call Features of Survivability App..................

  • Page 6: About This Guide

    | About This Guide | 6 About This Guide Thank you for choosing Yealink T55A Teams phone, which is mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new device. Firstly, verify with your system administrator that the IP network is ready for device configuration.
  • Page 7 | Getting Started | 7 Item Description Power LED Indicator Indicates call statuses: • When receiving an incoming call, it fast flashes. • When receiving a voice message, it slowly flashes. Touch Screen 4.3 inches (480 x 272) capacitive touch screen, tap to select items and navigate menus.

  • Page 8: Power Led Indicator

    Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator. Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.
  • Page 9 | Getting Started | 9 Name Description Favorites & Call Favorites: Displays favorite contacts. History Call History: Displays recent calls. Tap to retrieve a parked call. Tap to search for a contact. Tap to initiate a call.

  • Page 10: Accessing The Calendar Screen

    | Getting Started | 10 Accessing the Calendar Screen You can access the Calendar screen to join or schedule meetings. 1. Tap Calendar. Name Description Scheduled meeting list Displays all the scheduled on the Teams phone, from Teams client or Outlook. Tap to join the corresponding scheduled meeting.

  • Page 11: Entering Data And Editing Fields

    | Getting Started | 11 1. Tap Voicemail. Name Description Voicemail list Displays all the voicemails stored in the voicemail list. Tap to play the voicemail. Tap to change the playback speed of the voicemail. Operation options • to view information of contact. •...

  • Page 12: Using The On-Screen Keyboard

    | Getting Started | 12 • Using the On-screen Dial Pad • Using the Phone Keypad Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on- screen keyboard.

  • Page 13: Using The On-Screen Dial Pad

    | Signing into Microsoft Teams and Locking Your Phone | 13 Using the On-screen Dial Pad Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data. The on-screen dial pad only provides digit keys and the following special characters: * # , + ;. Procedure 1.

  • Page 14: Signing Into Microsoft Teams On Your Device

    | Signing into Microsoft Teams and Locking Your Phone | 14 Signing into Microsoft Teams on Your Device Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your user credentials. 3. After the device signs in successfully, tap Got it.

  • Page 15: Signing Into Microsoft Teams Via Web Sign-In

    | Signing into Microsoft Teams and Locking Your Phone | 15 Signing into Microsoft Teams via Web Sign-in Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically.

  • Page 16: Signing Out Of Your Teams Device

    | Signing into Microsoft Teams and Locking Your Phone | 16 2. Tap Sign in from another device from the Sign in screen. 3. Go to https://microsoft.com/devicelogin on your computer. 4. Enter the code shown on your device and select Next. 5.

  • Page 17: Creating A Lock Pin

    | Signing into Microsoft Teams and Locking Your Phone | 17 Creating a Lock PIN If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set up a lock PIN, which is used for unlocking your phone. Procedure 1.

  • Page 18: Changing Your Lock Pin

    | Signing into Microsoft Teams and Locking Your Phone | 18 Changing Your Lock PIN You can change your lock PIN at any time. Procedure 1. Go to > Settings > Device Settings > Phone Lock. 2. Enter the unlock PIN and tap Unlock. 3.

  • Page 19: Signing Into A Cap/Meeting Account

    | Signing into Microsoft Teams and Locking Your Phone | 19 Signing into a CAP/Meeting Account Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your user credentials.
  • Page 20 | Signing into Microsoft Teams and Locking Your Phone | 20 3. After the phone signs in successfully, tap Got it. After signing into the CAP account, the screen is displayed as below: After signing into the Meeting account, the screen is displayed as below:...

  • Page 21: Signing Out Of A Common Area Phone

    | Signing into Microsoft Teams and Locking Your Phone | 21 Signing out of a Common Area Phone Procedure 1. Go to > Settings > Device Settings. 2. Tap the Admin Password field and then enter the admin password (default: admin). 3.

  • Page 22: Signing In As A Guest User

    | Changing Your Presence Status | 22 Signing in as a Guest User You can sign into Teams on your phone as a guest user. Procedure 1. Do one of the following: • When the phone is unlocked, go to >...

  • Page 23: Favorites

    | Favorites | 23 2. Tap the presence status field and then select the desired status from the drop-down menu. Tip: You can reset your presence status to be available from any other status by tapping Reset status. Favorites By default, all favorite contacts from the Teams desktop client are marked as favorite contacts on the phone.

  • Page 24: Removing Favorites

    | Managing Delegates | 24 The contact appears in the FAVORITES list. Removing Favorites Procedure 1. From the Calls screen, tap FAVORITES. 2. Tap on the desired contact. 3. Tap Remove favorites. Managing Delegates You can pick someone to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.

  • Page 25: Adding A Delegate From Settings

    | Managing Delegates | 25 • Synchronizing Incoming Calls to Delegates Adding a Delegate from Settings Procedure 1. Go to > Settings > Manage delegates. 2. Type the person's name in the Add delegates box and select your delegate. 3. Select the permission you want to give your delegate. 4.

  • Page 26: Forwarding All Incoming Calls To Delegates

    | Boss/Admin Delegate Call Feature | 26 Forwarding All Incoming Calls to Delegates You can forward all incoming calls directly to your delegates. Procedure 1. Go to > Settings > Calling. 2. Enable Call forwarding. 3. Tap the Forward to filed and then select My delegates. Forwarding Incoming Calls to Delegates if Unanswered You can configure the forwarded destination if the incoming call is not answered.

  • Page 27: Call On Behalf Of

    | Boss/Admin Delegate Call Feature | 27 Call on behalf of When placing an outgoing call, the delegate can call either on behalf of themselves or on behalf of the boss. About this task Boss's Call Status Delegates can see and monitor boss’ call status on the delegate’s phone. About this task In the example below, the icon on the Boss’...
  • Page 28 | Boss/Admin Delegate Call Feature | 28...

  • Page 29: Boss' Held Call

    | Operating Calls | 29 Boss' Held Call When the boss puts a call on hold, call status is reflected on the delegate’s phone and the delegate can pick up the call on behalf of the boss. About this task Operating Calls This chapter shows you how to handle calls on your device.

  • Page 30: Switching Among The Handset, Speakerphone And Headset Modes

    | Operating Calls | 30 • Synchronizing Incoming Calls to the Specified Contact • Parking and Retrieving Calls on the Teams Server • Call Queue • Blocking Calls with No Caller ID • Anonymous Call • Group Call Pickup Switching among the Handset, Speakerphone and Headset Modes You can select the desired mode before placing a call, or you can alternate among Speakerphone, headset, and handset modes during a call.

  • Page 31: Dialing The Number

    | Operating Calls | 31 Dialing the Number Procedure 1. Do one of the following: • Pick up the handset. • Press the Speakerphone key. • Press the HEADSET key. • on the Calls screen and then tap 2. Enter the contact number. Placing Multiple Calls When you are in a call, you can hold your current call and place a new call.

  • Page 32: Auto Dial For Extension Dialing

    | Operating Calls | 32 Auto Dial for Extension Dialing Tenant admins can add dial plans for their organization with normalization rules to enable extension dialing in Teams. Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad.

  • Page 33: Placing A Call On Hold

    | Operating Calls | 33 Placing a Call on Hold Procedure > Put call on hold. During a call, tap Resuming a Call Procedure Do one of the following: • If only one call is placed on hold, tap Resume. •...

  • Page 34: Performing A Consultative Transfer

    | Operating Calls | 34 Performing a Consultative Transfer You can transfer calls to other contacts after consulting with them first. Procedure 1. During a call, tap > Transfer > Consult first. After the party answers the call, tap beside the contact. It prompts you whether to transfer the call or not.

  • Page 35: Synchronizing Incoming Calls To The Specified Contact

    | Operating Calls | 35 2. Select a desired forwarded destination: • Select Voicemail directly. Tap Contact or number, add the target contact. • Related tasks Forwarding All Incoming Calls to Delegates Synchronizing Incoming Calls to the Specified Contact You can synchronize incoming calls to a specified contact so that you and they can receive the incoming calls simultaneously.

  • Page 36: Call Queue

    | Operating Calls | 36 2. Enter the code. 3. Tap OK. Call Queue Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a help desk or a customer service desk. When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any is setup), and then they will be put in the queue and wait for the available call agent.

  • Page 37: Group Call Pickup

    | Conference Calls | 37 2. Turn on Hide your phone number when dialing people who are outside of Microsoft Teams. Note: If your phone is set as a common area phone, go to > Settings > Device Settings > Calls (Admin only, default password: admin) to enable Hide your phone number when dialing people who are outside of Microsoft Teams.

  • Page 38: Initiating A Conference Call From Call History

    | Conference Calls | 38 Initiating a Conference Call From Call History Procedure 1. Tap Calls from the touch screen. 2. Select a desired entry from the call history. Managing the Conference Participants Everyone in the conference call can manage call participants. •...

  • Page 39: Re-Inviting The Participants Who Have Been Removed

    | Using the Teams Meeting Feature | 39 Re-inviting the Participants Who Have been Removed You can re-invite the participants who have been removed from the conference call from the Other participants list . Procedure 1. During the conference call, tap All participants are displayed in the participants list.

  • Page 40: Scheduling A Meeting On The Teams Phone

    | Using the Teams Meeting Feature | 40 • Scheduling a Meeting on the Teams Phone • Viewing the Meeting Details • Joining a Scheduled Meeting • Responding to the Meeting Invitation • Canceling the Scheduled Meeting • Editing the Scheduled Meeting •...

  • Page 41: Responding To The Meeting Invitation

    | Using the Teams Meeting Feature | 41 Responding to the Meeting Invitation Participants can respond to the meeting scheduled on the Teams phone, the Teams client, or the Outlook. Procedure 1. From the Meetings screen, tap the desired meeting. 2.

  • Page 42: Editing The Scheduled Meeting

    | Using the Voicemail | 42 Editing the Scheduled Meeting If you are the organizer, you can edit the scheduled meetings, such as adding participants. Procedure 1. From the Meetings screen, tap the desired meeting. 2. Tap > Edit event. 3.

  • Page 43: Deleting Voicemail Messages

    | Teams Device Settings | 43 Deleting Voicemail Messages After you listen to a message, you can delete it. Procedure 1. From the Voicemail screen, tap the desired voicemail. below the voicemail. It prompts if you are sure to delete the voicemail. 3.

  • Page 44: Setting The Language

    | Teams Device Settings | 44 3. Confirm the option. After the phone is restarted, the screen is displayed as follows: Setting the Language The default language of the device depends on what you set after the device starts up. You can change the language.

  • Page 45: Time And Date Display

    | Teams Device Settings | 45 Time and Date Display You can set the time and date manually. The time and date format is also customizable. • Setting the Time and Date Manually • Changing the Time and Date Format Setting the Time and Date Manually If your device cannot obtain the time and date automatically, you can set the time and date manually.

  • Page 46: Changing The Waiting Time For Screen Saver

    | Teams Device Settings | 46 Changing the Waiting Time for Screen Saver You can change the waiting time for the screen saver. Procedure 1. Go to > Settings > Device Settings > Display. 2. Select the desired time from the Screensaver Waiting Time field. 3.

  • Page 47: Bluetooth

    | Teams Device Settings | 47 4. Tap OK. Bluetooth The Teams device supports Bluetooth. You can pair and connect the Bluetooth headset with your phone. • Activating the Bluetooth Mode • Pairing and Connecting the Bluetooth Headset • Editing Your Device Name •...

  • Page 48: Disabling Your Device Discovery

    | Teams Device Settings | 48 Related tasks Activating the Bluetooth Mode Disabling Your Device Discovery After the Bluetooth is turned on, your device is visible to other Bluetooth-enabled devices by default. You can disable this feature not to allow your device to be discovered by other Bluetooth devices. Procedure 1.

  • Page 49: Accessibility Features

    | Teams Device Settings | 49 2. Turn off Bluetooth. Accessibility Features The device includes a number of features to accommodate vision-impaired users. • Large Text • High Contrast Mode • Color Correction Large Text You can change the displayed text size. Procedure 1.

  • Page 50: Wireless Network

    The Teams device supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the device to the wireless network. Note: The phones can automatically connect to the wireless network via a Yealink-supplied App. For more information, refer to Easy Way to Connect to a Wireless Network via App.

  • Page 51: Connecting To The Wireless Network

    (SSID) and strong WPA data encryption and authentication. About this task Two methods supported by Yealink devices in the Wi-Fi protected setup: • Push Button Configuration (PBC): The user simply presses the WPS key on both the device and router to connect.

  • Page 52: Adding A Wireless Network Manually

    | Wireless Network | 52 2. Tap > WPS. The device screen prompts that you need to press the Wi-Fi Protected Setup button on your router. 3. Long press the WPS key on your gateway/router. Once the WPS setup has completed successfully, the touch screen will prompt connect successfully. Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi-Fi mode is activated.

  • Page 53: Disconnecting The Wireless Network Connection

    You can use a USB headset to handle calls on the phone. For the supported headsets, refer to Tested headset list compatible with Yealink IP Phone. USB headsets that are not listed may not function properly if you connect them to your phone. For more information on...

  • Page 54: Wireless Headset

    Tap the Volume Up/Volume Down button to adjust the volume. Note: The volume will be synchronized between the speakerphone and the phone. For more information, refer to Yealink USB Speakerphone CP700 & CP900 User Guide. Hybrid Mode Settings After the hybrid mode is enabled, users can receive a paging call in the teams app mode.

  • Page 55: Enabling The Quick Ball

    | Hybrid Mode Settings | 55 Enabling the Quick Ball You can use the quick ball to quickly switch between the survivability app mode and teams app mode. Procedure 1. Go to > Settings > Device Settings > Hybrid Mode. 2.
  • Page 56 | Hybrid Mode Settings | 56 Call Status You can Ring back • Cancel a call • Invite a new party Call in • Answer a call • Reject a call • Silence a call • Forward a call Talk (peer to peer call) •...

  • Page 57: Sending Multicast Paging

    | Hybrid Mode Settings | 57 Call Status You can Conference For the conference originator: • Enable DND • End a conference call • Mute a conference call • Hold a conference call • Place a new call • Invite a new party •...

  • Page 58: Setting A Paging Key

    | Hybrid Mode Settings | 58 Setting a Paging Key You can set a Paging key for a paging group, which allows you to send announcements quickly on the idle screen. Procedure 1. Go to > Settings > Device Settings > DSS Keys. 2.

  • Page 59: Setting A Paging List Key

    | Hybrid Mode Settings | 59 2. Tap the Paging key when the phone is idle. Related tasks Switching to Survivability App Setting a Paging Key Setting a Paging List Key You can use the quick ball to quickly switch between the survivability app mode and teams app mode. Procedure 1.

  • Page 60: Setting A Paging Group

    | Hybrid Mode Settings | 60 5. Enter the paging group name in the Label field. 6. Save the change. Setting a Paging Group Procedure 1. Go to > Settings > Device Settings > Paging List. 2. Select the desired paging group. The default tag is Empty if it is not configured before.

  • Page 61: Sending A Paging By A Paging List Key

    | Hybrid Mode Settings | 61 2. Long tap the desired paging group and select Edit. 3. Edit the information. 4. Save the change. Sending a Paging by a Paging List Key You can send a paging by using the Paging List key when the phone is idle. Procedure 1.

  • Page 62: Receiving Multicast Paging

    | Getting More Information About Microsoft Teams | 62 Receiving Multicast Paging Your system administrator has set a listening paging group for you, you can automatically receive a paging call when the phone is idle. Getting More Information About Microsoft Teams This topic provides you to view more information about Microsoft Teams.

  • Page 63: Entering Microsoft Teams Help Center

    | Maintaining Teams Devices | 63 Entering Microsoft Teams Help Center Microsoft Teams help center provides more information about Microsoft Teams, such as what is Microsoft Teams, how to get started with Microsoft Teams, the features of Microsoft Teams, and so on. Procedure Go to >...

  • Page 64: Viewing Device Status

    | Troubleshooting | 64 Viewing Device Status Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner APP version, Company Portal version, and Teams version. Procedure Go to > Settings > Device Settings > About. Resetting Your Device You can reset the device to factory settings with the need for entering the Administrator's password.

  • Page 65: Why Does The Device Display Time And Date Incorrectly

    | Troubleshooting | 65 Why does the device display time and date incorrectly? Check whether your device obtains the time and date from the SNTP server automatically. If the device fails to connect the SNTP server, contact your system administrator for more information. You can also configure the time and date manually.

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