Viewing Phone Status - Yealink Teams T55A User Manual

3. Tap OK.

Viewing Phone Status

Your system administrator may ask you to view the phone status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Team version.
Procedure
Navigate to > Settings > Device Settings > About.
Resetting Your Phone
You can reset the phone to factory settings with the need for entering the Administrator's password.
Procedure
1. Navigate to
> Settings > Device Settings > Debug(Admin only).
2. Enter the admin password and tap Done.
3. Tap Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
4. Tap OK.
Tip: You can also long press the pound key (#) and the star key ( * ) for about 6 seconds when
the phone is idle.
Troubleshooting
If you are having issues with your phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
• Why is the screen blank?
• Why does the phone display "Network unavailable"?
• Why does the phone display time and date incorrectly?
• How can I obtain the MAC address of a phone when the phone is not powered on?
• Why can't I receive calls?
• Why doesn't my handset work?
• Checking the IP Address of Teams Phone
Why is the screen blank?
• Ensure that the phone is properly plugged into a functional AC outlet.
• Ensure that the phone is plugged into a socket controlled by a switch that is on.
• If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead.
• If the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.
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