Yealink T54W User Manual
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Yealink T54W User Manual

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Table of Contents

Table of Contents
Dialing .............................................................................................................2
Dial phone number or extension .........................................................2
Your Phone Calling Features.....................................................................2
Basics ..........................................................................................................2
Change Views ......................................................................................2
End Calls ................................................................................................2
Hold Calls ..............................................................................................2
Transfer Calls ........................................................................................2
Transfer Call Direct to Voicemail .....................................................2
Conference Calls ................................................................................. 3
Forward Calls ........................................................................................ 3
Intercom ................................................................................................. 3
Do Not Disturb ..................................................................................... 3
Menu ....................................................................................................... 3
Redial ...................................................................................................... 3
Park and Unpark Calls (If Enabled) ................................................. 4
Broadcast Paging and
Intercom Features ................................................................................... 4
Broadcast Paging ................................................................................ 4
Intercom ................................................................................................. 4
Viewing Recent Calls .............................................................................. 4
View Recent Calls List ........................................................................ 4
Directory ..................................................................................................... 4
View Organization Directory ............................................................ 4
Busy Lamp Field (BLF) ............................................................................ 4
View Phone Status .............................................................................. 4
Speed Dial ............................................................................................. 4
Intercept Call Ringing to BLF ............................................................ 4
Transfer Call to BLF ............................................................................. 4
Speed Dial Keys ...................................................................................5
Line Appearances ...............................................................................5
Contact Center Call Queues .................................................................5
Log In to a Call Queue .......................................................................5
TelNet Worldwide, Inc. • telnetww.com • (800) 508-1254
Yealink T54W
User Guide
Log Out of a Call Queue ....................................................................5
Change Your Agent State to Unavailable While Logged In ......5
After Ending a Call ..............................................................................5
Hoteling ......................................................................................................5
Log In to an Open Desk Phone .......................................................5
Log Out of an Open Desk Phone ...................................................5
Additional Phone Features ....................................................................6
Muting the Microphone......................................................................6
Change Volume ...................................................................................6
Change Ringtone ................................................................................6
Access Voice Messages ....................................................................6
Call Forwarding ........................................................................................6
Activate Call Forwarding ...................................................................6
Deactivate Call Forwarding ..............................................................6
Call Waiting ................................................................................................ 7
Activate Call Waiting for All Calls .................................................... 7
Deactivate Call Waiting for All Calls ............................................... 7
Cancel Call Waiting for a Single Call .............................................. 7
Speed Dial 8 (1-digit codes) ................................................................... 7
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................ 7
Place Call Using Speed Dial 8 ......................................................... 7
Speed Dial 100 (If Enabled) ................................................................... 7
Set Up/Update Speed Dial 100 (2-Digit Codes) .......................... 7
Place Call Using Speed Dial 100 ..................................................... 7
Initial Voicemail Set Up...........................................................................8
Access Voicemail and Voice Portal .....................................................8
From Your Own Phone .......................................................................8
From Another Phone Within Your Group .......................................8
From a Phone Outside of Your Group ............................................8
Voice Messaging Main Menu ....................................................................9
"Play Message" options .........................................................................9
Voice Portal Main Menu .............................................................................9
Yealink-T54W-220120-UG

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Summary of Contents for Yealink T54W

  • Page 1 Yealink T54W User Guide Table of Contents Log Out of a Call Queue ..............5 Dialing ......................2 Change Your Agent State to Unavailable While Logged In ..5 Dial phone number or extension ............2 After Ending a Call ................5 Your Phone Calling Features..............2 Hoteling ......................5...
  • Page 2 Yealink T54W User Guide Dialing Your Phone Calling Features Dial phone number or extension Basics Lift your handset and dial the phone number, (OR, with handset on-hook, dial number and press Call ). For: Change Views • Local and Long distance – dial the 10-digit phone number (area code + local number) •...
  • Page 3 Yealink T54W User Guide Conference Calls Call Forwarding Busy 1. Press Menu, navigate to Features, > Call Control > Conduct Conference Calls Call Forward > select Busy Forward 1. Make call to or receive call from other party 2. Select options for enabled, navigate down and enter the 2.

  • Page 4: Viewing Recent Calls

    Yealink T54W User Guide Viewing Recent Calls Park and Unpark Calls (If Enabled) Parking is a way to place a call on public hold so that others View Recent Calls List can unpark and answer the call from any phone.
  • Page 5 Yealink T54W User Guide Speed Dial Keys 4. Contact Center calls will not ring to your phone when state is set to unavailable or wrap-up Any unused line keys can be setup as speed dials. After Ending a Call Create Speed Dial (or Remove) 1.

  • Page 6: Call Forwarding

    Yealink T54W User Guide Quick Dial Calling Important Note About 911: Features Because VoIP (Voice over Internet Protocol) service works differently than traditional phone service, VoIP E911 service may also work differently. To understand Call Forwarding limitations and to be prepared should you need to make...

  • Page 7: Call Waiting

    Yealink T54W User Guide Call Waiting Be notified of other calls coming in while you are on the line. Activate Call Waiting for All Calls 43, and then press 1. Lift handset. Press 2. The Call Waiting service is turned on for all calls Deactivate Call Waiting for All Calls 1.

  • Page 8: Initial Voicemail Set Up

    Yealink T54W User Guide Accessing Voicemail and From a Phone Outside of Your Group 1. Dial the Voice Portal general access phone number/ Your Voice Portal extension 2. Enter your mailbox number (typically your phone number) Access your voicemail and personal voice portal using your own phone: 3.
  • Page 9 Yealink T54W User Guide Voice Messaging Main Menu Listen to Messages Busy Greeting Menu No Answer Greeting Menu Extended Away Greeting Menu Compose Message Menu Delete All Messages Message Deposit Settings Menu ✱ Voice Portal Main Menu Repeat Menu “Play Message” options...

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