Yealink Teams T55A User Manual
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Yealink Teams T55A User Manual

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  • Page 2: Table Of Contents

    Related Documentations................................6 Getting Started with Teams IP Phones............6 Hardware of T55A..................................6 Power LED Indicator................................7 Accessing Screens on Yealink Teams Phones.......................8 Accessing the Calls Screen............................8 Accessing the Meetings Screen..........................9 Accessing the Voicemail Screen.........................10 Entering Data and Editing Fields............................. 11 Using the On-screen Keyboard..........................
  • Page 3 | Contents | iii Muting and Unmuting Audio............................24 Holding and Resuming Calls............................. 24 Placing a Call on Hold............................24 Resuming a Call................................ 24 Ending or Rejecting an Active Call..........................24 Ending All Calls in the Process............................25 Transferring Calls..................................25 Performing a Blind Transfer..........................25 Performing a Consultative Transfer........................
  • Page 4 | Contents | iv Time and Date Display.................................37 Setting the Time and Date Manually.......................37 Changing the Time and Date Format......................37 Screen Savers................................... 37 Changing the Waiting Time for Screen Saver....................38 Changing the Screen Saver Background......................38 Changing the Screen Backlight Brightness and Time..................... 38 Bluetooth....................................39 Activating the Bluetooth Mode..........................39 Pairing and Connecting the Bluetooth Headset..................39...
  • Page 5 | Contents | v Resetting Your Phone................................50 Troubleshooting....................50 Why is the screen blank?..............................50 Why does the phone display “Network unavailable”?....................51 Why does the phone display time and date incorrectly?..................51 How can I obtain the MAC address of a phone when the phone is not powered on?......51 Why can't I receive calls?..............................51 Why doesn't my handset work?............................

  • Page 6: About This Guide

    | About This Guide | 6 About This Guide Thank you for choosing Yealink T55A Teams IP phones, which are mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration.

  • Page 7: Power Led Indicator

    | Getting Started with Teams IP Phones | 7 Item Description Power LED Indicator Indicates call statuses: • When receiving an incoming call, it fast flashes. • When receiving a voice message, it slowly flashes. Touch Screen 4.3 inches (480 x 272) capacitive touch screen, tap to select items and navigate menus.

  • Page 8: Accessing Screens On Yealink Teams Phones

    Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator. Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.

  • Page 9: Accessing The Meetings Screen

    | Getting Started with Teams IP Phones | 9 Name Description Call History Displays incoming, outgoing, and missed calls. Operation Options • to view information on the contact. • to call the contact. Tap to retrieve a parked call. Tap to search for a contact. Tap to initiate a call.

  • Page 10: Accessing The Voicemail Screen

    | Getting Started with Teams IP Phones | 10 Name Description Tap to schedule a meeting. Meeting details Tap the corresponding scheduled meeting to view the meeting details. Accessing the Voicemail Screen You can listen to voicemails or place calls to contacts from the Voicemail screen. 1.

  • Page 11: Entering Data And Editing Fields

    | Getting Started with Teams IP Phones | 11 Name Description • to delete the voicemail. Entering Data and Editing Fields • Using the On-screen Keyboard • Using the On-screen Dial Pad • Using the Phone Keypad Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on- screen keyboard.

  • Page 12: Using The On-Screen Dial Pad

    | Signing into and Locking Your Phone | 12 Using the On-screen Dial Pad Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data. The on-screen dial pad only provides digit keys and the following special characters: * # , + ;. Procedure 1.

  • Page 13: Signing In To Microsoft Teams On Your Phone

    | Signing into and Locking Your Phone | 13 Signing in to Microsoft Teams on Your Phone Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your account credentials. 3. After the phone signs in successfully, tap Got it.

  • Page 14: Signing In To Microsoft Teams Via Web Sign-In

    | Signing into and Locking Your Phone | 14 Signing in to Microsoft Teams via Web Sign-in Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically.

  • Page 15: Signing Out Of Your Teams Phone

    | Signing into and Locking Your Phone | 15 2. Select Sign in from another device from the Sign in screen. 3. Go to https://microsoft.com/devicelogin on your computer. 4. Enter the code shown on your phone and select Next. 5. Enter your account credentials or select the desired account to sign in. A confirmation message is displayed after you successfully sign in to Microsoft Intune Company Portal.

  • Page 16: Creating A Lock Pin

    | Signing into and Locking Your Phone | 16 Creating a Lock PIN If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set up a lock PIN, which is used for unlocking your phone. Procedure 1.

  • Page 17: Changing Your Lock Pin

    | Signing into and Locking Your Phone | 17 Changing Your Lock PIN You can change your lock PIN at any time. Procedure 1. Navigate to > Settings > Device Settings > Phone Lock. 2. Enter the unlock PIN and tap Unlock. 3.
  • Page 18 | Signing into and Locking Your Phone | 18 Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your account credentials.
  • Page 19 | Signing into and Locking Your Phone | 19 3. After the phone signs in successfully, tap Got it. After signing in to the CAP account, the screen is displayed as below: After signing in to the Meeting account, the screen is displayed as below:...

  • Page 20: Signing Out Of A Common Area Phone

    | Changing Your Presence Status | 20 Signing out of a Common Area Phone Procedure 1. Navigate to > Settings > Device Settings. 2. Tap the Admin Password field and then enter the admin password (default: admin). 3. Select Sign Out. 4.

  • Page 21: Audio Calls

    | Audio Calls | 21 Procedure 1. Tap at the top-left of the touch screen. 2. Tap the presence status field and then select the desired status from the drop-down menu. Tip: You can reset your presence status to be available from any other status by tapping Reset status.

  • Page 22: Switching Among The Handset, Speakerphone And Headset Modes

    | Audio Calls | 22 Switching among the Handset, Speakerphone and Headset Modes You can select the desired mode before placing a call, or you can alternate among Speakerphone, headset, and handset modes during a call. You can switch the audio output modes of a phone. •...

  • Page 23: Placing Multiple Calls

    | Audio Calls | 23 Placing Multiple Calls When you are in a call, you can hold your current call and place a new call. Only one active call (the call that has audio associated with it) can be in progress at any time. Procedure During a call, tap to return to the Calls screen.

  • Page 24: Answering A Call When In A Call

    | Audio Calls | 24 • Pick up the handset. • Press the Speakerphone key. • Press the HEADSET key. • Answering a Call When in a Call You can answer the incoming call when you are in an active call. Procedure on the touch screen.

  • Page 25: Ending All Calls In The Process

    | Audio Calls | 25 Procedure Ending All Calls in the Process You can end all calls in the process at a time. Procedure Do one of the following: • If you are using the handset, hang up the handset. •...

  • Page 26: Forwarding Calls To Voicemail

    | Audio Calls | 26 • Forwarding Calls to a Contact or Number • Forwarding Calls to Delegates Forwarding Calls to Voicemail You can forward all incoming calls to your voicemail. Procedure 1. Navigate to > Settings > Calling. 2. Enable Call forwarding. 3.

  • Page 27: Synchronizing Incoming Calls To The Specified Contact/Delegates

    | Audio Calls | 27 Synchronizing Incoming Calls to the Specified Contact/Delegates You can synchronize incoming calls to a specified contact or delegates so that you and they can receive the incoming calls simultaneously. Procedure 1. Navigate to > Settings > Calling > Also ring. 2.

  • Page 28: Call Queue

    | Audio Calls | 28 2. Enter the code. 3. Tap OK. Call Queue Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a help desk or a customer service desk. When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any is setup), and then they will be put in the queue and wait for the available call agent.

  • Page 29: Conference Calls

    | Conference Calls | 29 2. Turn on Hide your phone number when dialing people who are outside of Microsoft Teams. Note: If your phone is set as a common area phone, navigate to > Settings > Device Settings > Calls (Admin only, default password: admin) to enable Hide your phone number when dialing people who are outside of Microsoft Teams.

  • Page 30: Managing The Conference Participants

    | Conference Calls | 30 Managing the Conference Participants Everyone in the conference call can manage call participants. • Muting All Conference Participants • Muting Individual Conference Participants • Removing the Participants from the Conference • Re-inviting the Participants Who Have been Removed •...

  • Page 31: Viewing The Details Of Participants

    | Using the Teams Meeting Feature | 31 Viewing the Details of Participants You can view the details of participants who are in the conference call or in the lobby (Other participants list). Procedure 1. During the conference call, tap All participants are displayed in the participants list.

  • Page 32: Scheduling A Meeting On The Teams Phone

    | Using the Teams Meeting Feature | 32 Related tasks Signing in to Microsoft Teams on Your Phone Scheduling a Meeting on the Teams Phone You can schedule meetings on the Teams phone. Procedure From the Meetings screen, tap 2. Enter the title, add the participants, and select start time and end time. You can enable the All day feature to set up whole-day meetings.

  • Page 33: Canceling The Scheduled Meeting

    | Using the Teams Meeting Feature | 33 3. Select the desired response: • Accept (Accept the invitation) • Tentative (Tentatively accept the invitation ) • Decline (Decline the invitation) Your response is shown below: Tip: You can tap the selected response to edit the response to the scheduled meeting. Canceling the Scheduled Meeting If you are the organizer, you can cancel the scheduled meetings.

  • Page 34: Deleting The Scheduled Meeting

    | Using the Voicemail | 34 Deleting the Scheduled Meeting You can delete the meeting that is not started and remove it from your calendar. It will not affect other participants. Procedure 1. From the Meetings screen, tap the desired meeting. at the top right.

  • Page 35: Viewing The Details Of The Contacts

    | Teams Phone Settings | 35 Viewing the Details of the Contacts You can view the details of the person who left you a message. Procedure 1. From the Voicemail screen, tap the desired voicemail. 2. Tap below the voicemail. Teams Phone Settings •...

  • Page 36: Setting The Language

    | Teams Phone Settings | 36 3. Confirm the option. After the phone is restarted, the screen is displayed as follows: Setting the Language The default language of the phone user interface depends on what you set after the phone starts up. You can change the language.

  • Page 37: Time And Date Display

    | Teams Phone Settings | 37 Time and Date Display You can set the time and date manually. The time and date format is also customizable. • Setting the Time and Date Manually • Changing the Time and Date Format Setting the Time and Date Manually If your phone cannot obtain the time and date automatically, you can set the time and date manually.

  • Page 38: Changing The Waiting Time For Screen Saver

    | Teams Phone Settings | 38 • Changing the Screen Saver Background Changing the Waiting Time for Screen Saver You can change the waiting time for the screen saver. Procedure 1. Navigate to > Settings > Device Settings > Display. 2.

  • Page 39: Bluetooth

    | Teams Phone Settings | 39 Procedure 1. Navigate to > Settings > Device Settings > Display. 2. Slide the Backlight Active Level slider to change the brightness of the LCD backlight. 3. Tap the Backlight Time field and select the desired time. 4.

  • Page 40: Disabling Your Phone Discovery

    | Teams Phone Settings | 40 Before you begin Make sure you have activated the Bluetooth mode. Procedure 1. Navigate to > Settings > Device Settings > Bluetooth. 2. Enter the desired name in the Device Name field. Related tasks Activating the Bluetooth Mode Disabling Your Phone Discovery After the Bluetooth is turned on, your phone is visible to other Bluetooth-enabled devices by default.

  • Page 41: Deactivating The Bluetooth Mode

    | Teams Phone Settings | 41 Deactivating the Bluetooth Mode You can deactivate the Bluetooth mode when you no longer use a Bluetooth device. Procedure 1. Navigate to > Settings > Device Settings > Bluetooth. 2. Turn off Bluetooth. Accessibility Features The phone includes a number of features to accommodate vision-impaired users.

  • Page 42: Wireless Network

    | Wireless Network | 42 Wireless Network The Teams phone supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the phone to the wireless network. • Activating the Wi-Fi Mode • Connecting to the Wireless Network •...

  • Page 43: Connecting To The Wireless Network Using Wi-Fi Protected Setup (Wps)

    (SSID) and strong WPA data encryption and authentication. About this task Two methods supported by Yealink IP phones in the Wi-Fi protected setup: • Push Button Configuration (PBC): The user simply presses the WPS key on both the IP phone and gateway/router to connect.

  • Page 44: Viewing The Wireless Network Information

    | Optional Accessories with Your Phone | 44 Procedure 1. Navigate to > Settings > Device Settings > Wi-Fi. 2. Tap > Add. 3. Enter the SSID and then select a security mode from the Security drop-down menu: • If you select None, tap Save. •...

  • Page 45: Bluetooth Headset

    You can use a USB headset to handle calls on the phone. For the supported headsets, refer to Tested headset list compatible with Yealink IP Phone. USB headsets that are not listed may not function properly if you connect them to your IP phone. For more information on how to use your USB headset, refer to the related documentation from the manufacturer.

  • Page 46: Switching To Teams App

    | Hybrid Mode | 46 • Tap the quick ball Note: In a teams call, the quick ball does not appear, so you cannot switch to the survivability app mode. Switching to Teams App Procedure Tap the quick ball Note: In a SIP call, the call is placed on hold when you switch to the Teams app mode. Survivability App Screens The survivability app includes the following screens: •...
  • Page 47 | Hybrid Mode | 47 Call Status You can • Silence a call • Forward a call Talk (peer to peer call) • Enable DND • End a call • Mute a call • Hold a call • Transfer a call •...

  • Page 48: Getting More Information About Microsoft Teams

    | Getting More Information About Microsoft Teams | 48 Call Status You can Getting More Information About Microsoft Teams This topic provides you to view more information about Microsoft Teams. If you encounter problems when using the Teams phone, you can send feedback to Microsoft. •...

  • Page 49: Entering Microsoft Teams Help Center

    | Maintaining Teams Phones | 49 • Get help directly from your IT department through the available contact information Note: Every organization has different access requirements and will use Intune in ways that they determine will best manage their information. Some functionality might be unavailable in certain countries. If you have questions about how this app is being used within your organization, contact your company’s IT administrator.

  • Page 50: Viewing Phone Status

    | Troubleshooting | 50 3. Tap OK. Viewing Phone Status Your system administrator may ask you to view the phone status such as network, MAC, firmware, Partner APP version, Company Portal version, and Team version. Procedure Navigate to > Settings > Device Settings > About. Resetting Your Phone You can reset the phone to factory settings with the need for entering the Administrator's password.
  • Page 51 | Troubleshooting | 51 Why does the phone display “Network unavailable”? • Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. • Ensure that the switch or hub in your network is operational. •...

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