Table of Contents Getting Started............2 Place a Call..............3 Answer, Hold and Resume a Call......4 Speed Dial..............5 Three-Way Call............6 Voicemail..............7 Call Forwarding............8 Transfers..............9 Call Parking...............10 Do Not Disturb (DND)..........11 Volume and Ringtones...........12 Call History..............13 Company Directory..........14...
Getting Started If your phone is plugged in and connected to the network, it’s time to configure the functions and features to meet your needs. This guide will help you understand the basics. Ready, set, call! See the full guide at: Midco.com/Business/GettingStarted...
Place a Call Using the handset: 1. Pick up the handset. 2. Dial the number, and then press Call. Using the speakerphone: 1. With the handset on-hook, press 2. Dial the number, and then press Call. Using the headset: 1. With the headset connected, press to activate the headset mode.
Answer, Hold and Resume a Call To answer a call using the handset: Pick up the handset to answer. To answer a call using the speakerphone: Press to answer. To answer a call using the headset: With the headset connected, press to answer.
Speed Dial To configure speed dial keys: 1. Navigate to Menu > Features > Dsskey. 2. Select the desired DSS key, and then press Enter. 3. Select Speed Dial in the Type field, select the desired line in the Account ID field, enter a label in the Label field and then enter the number in the Value field.
Three-Way Call To initiate a three-way call: 1. Press Conference during an active call. The call is placed on hold. 2. Dial the number of the second party, and then press Call. 3. Press Conference again when the second party answers. Three parties are now joined in the conference.
Voicemail To set up voicemail: 1. Lift the handset and press the Voicemail button. 2. Enter your default pin, followed by the # key. 3. Follow the instructions to complete voicemail setup. To listen to voicemail: 1. Life the handset and press the Voicemail button.
Call Forwarding To enable call forward: 1. Navigate to Menu > Features > Call Forward. 2. Select the desired forward type: – Always Forward: Forwards all incoming calls to a specified forward-to destination. – Busy Forward: Forwards calls when your line is busy.
Transfers Blind Transfer To perform a blind transfer: or Transfer during an active call. 1. Press The call is placed on hold. Dial the number you want to transfer to. 2. Press or B Transfer. Semi-Attended & Attended Transfer To perform a semi-attended or attended transfer: or Transfer during an active call.
Call Parking To park a call: 1. While on an active call, select Transfer. 2. Press Park 1 or dial 45 to park the line. To retrieve a parked call: 46#. 1. Dial 2. When prompted, dial the parking spot or number you were provided plus the # (pound).
Do Not Disturb (DND) To send incoming calls to voicemail: 1. Press the DND softkey. 2. The DND icon on the home screen will turn red to indicate unavailability. To disable DND mode, press Exit DND mode on the home screen. Note: During DND mode, callers will be sent to voicemail.
Volume and Ringtones To adjust the call volume: Press to adjust during an active call. To adjust the ringer volume: Press to while not on an active call. To set a ringtone: 1. Navigate to Menu > Basic >Sound > Ringtones. 2.
Call History To access and manage call history: 1. Press Call Logs. 2. Press to select an entry from the list. 3. Do the following: – Press Call to call the entry. – Press Option and then Delete to remove an entry from the list.
Company Directory To add a contact: 1. Press Directory, and then Local Directory. 2. Select All Contacts. Press Add to add a contact. 3. Enter a contact name in the Name field and contact number(s) in the corresponding field(s). Press Save to accept the change. To edit a contact: 1.
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Online Resources We have online resources for all-things phone: – Phone video tutorials – CommPortal training videos – More quick start guides – EXP50 Expansion Module instructions Access it all at: Midco.com/Business/GettingStarted BZ11_079_01a_0822...
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