Polycom Trio 8500 Quick Start Manual

Polycom Trio 8500
®
Conference Telephone
Quick Start Guide
This guide covers the basic features and operation of the
Polycom® Trio 8500 with Polycom® UC Firmware 5.5.1 or
later and SIP 5.8.0 or later.
For more information, refer to the Star2Star Knowledge
Base.
Phone Screens
Three main touchscreens are available for the phone:
• Main Menu/Home Screen - Displays
messages and icons to access features,
settings, information, additional lines
and Favorites to call Contacts.
• Press Home or Menu to access.
• Tap Page Indicator to expand/
contract Home page, to control
how many icons display on Home
screen.
• Place a Call Screen - Enables quick
access to Dial Pad, Recent Calls,
Contacts and Calendar.
• Tap Place a Call from Home screen
or when phone is idle.
Copyright © 2019, Star2Star Communications®, LLC. All rights reserved. Star2Star is a registered trademark of Star2Star Communications, LLC. Polycom is a registered trademark of Polycom
Phone Screens - continued
• Calls Screen - Automatically displays list of Active and
Held calls.
• Number of calls displays under
associated Line.
• Maximum of 12 Active, Incoming
or Held calls allowed at one time.
• On-screen Keyboard - Enables
entering of text field information
with touchscreen.
• Displays automatically for text
field.
• If text field requires only numbers, keyboard
displays only numbers.
Phone Icons Legend
The following keys or icons display on phone:
Keys Functions
Displays Home screen or Main Menu.
Contacts
Places a Call/Answers a call.
Hangs Up a call.
Dials a call.
Mutes/unmutes phone speaker.
Holds a call. Resumes a held call.
Transfers calls to another person.
Indicates calls are being forwarded.
Accesses voicemail.
Opens additional features Menu.
Merges separate calls into a Conference.
Adds a Contact to a Conference or
Directory.
Indicates a Favorite contact.
Displays Recent Calls list.
Adjusts the volume.
Place a Call
Only one call can be Active (in progress) at a time, and a
maximum of 12 Active, Incoming or Held audio calls.
Do one of the following to place a call:
• From Home > Place a Call. Enter a phone number
and Dial.
• From Home, select a Favorite.
• From Contacts, select a Directory, a Contact and Call.
• From Recent Calls and select a Contact. The Contact
is dialed automatically.
Answer a Call
Incoming calls can be answered in various ways: during a
call, in the Incoming Calls screen or in the Calls screen.
During an Active call a call waiting tone beeps and the
Incoming Call screen displays.
Select Answer. The Active call is placed on Hold and
the Incoming call becomes Active.
Conference Calls
On-phone conferencing feature is limited. To Conference
up to 150 participants, contact an administrator to set up
StarConference™.
Initiate a Conference call:
1. Call a Contact.
2. After the Contact answers, tap Add.
3. Enter another number or select Contacts or Recent
Calls. The Contact is added after answering.
Add participants during a Conference call:
1. Tap Add Participants.
2. Enter number or select Contacts or Recent Calls.
3. Select Dial. The Contact is added after answering.
Merge an Active call and a Held call:
1. While in Active call, on Calls screen, select Held call.
2. Press Merge. The calls are merged. A Conference call
is initiated.
Manage Conference options:
• Hold - Suspends all Conference participants.
• Res (Resume) - Resumes all participants.
• Split - Places participants on Hold in separate calls.
• Mute - Silences your phone microphone.
• End - Removes you from a Conference call.
By default, when you end a Conference call,
your connection to the call ends and the other
participants remain in the call.
®
, Inc. May 2019