BT Broadband Quick Start Manual page 33

Help with connecting to the internet using other devices
(i.e. not the BT Home Hub)
If you aren't using a BT Home Hub, please check your equipment's documentation
– there may be a troubleshooting section. Your router's lights can often also help
you identify a problem.
The following tips may also help:
make sure all cables are fitted correctly and plugged in securely
•
make sure you've ADSL filters fitted to all the phone sockets on the
•
broadband line
try swapping the ADSL filter your router is plugged into with another, in case
•
the filter is faulty
if you're using an extension socket, check that it's working, i.e. plug a phone
•
into the phone socket of the ADSL filter and listen for a dial tone
if you're using an extension lead or extension socket, try connecting your
•
router to the main socket. If this works, it may mean you've a problem with
your extension wiring or extension lead
if you're using wireless, try moving your computer closer to the router
•
try altering the position of the router aerial (if fitted)
•
make sure the computer and router aren't close to large electrical appliances
•
try changing wireless channels (see your router instructions to find out how to
•
do this)
Or, if you have a BT Home Hub available, you could disconnect your existing
equipment and try using your BT Home Hub, see page 34 for set-up.
Help
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