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It's time to set up your Hybrid Connect device. When you're finished, it will be able to connect your Smart Hub to our mobile network. You'll stay online, even if you're without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Got working broadband?
Wait for a connection If everything's working as it should, the central light and 4G signal bars will be blue (as will the light on your Smart Hub).
Broadband not working?
If your broadband has cut out, the Hybrid Connect device will take action. After a couple of minutes, its 4G signal bars will turn white, indicating the device is using mobile data. In this situation, the light on your Smart Hub will turn purple. This shows that it's using our mobile network with the help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn't been provided yet, your Hybrid Connect device will use our mobile network to get online. Its 4G signal bars will be white and the light on your Smart Hub will be purple.
(Remember to plug your Smart Hub into your broadband line when your broadband service is ready.)
What do the lights on your device mean?
Central light
Solid green
Your device is starting up.
Flashing green
Your device is not paired with your hub. Make sure your Smart Hub is on and attached to your Hybrid Connect device
Flashing blue
Your device is pairing with the hub
Solid blue
Your device is paired with your hub
Solid orange
Your device is too far from your hub.
Flashing red
Your device cannot connect to your hub. Try connecting with an Ethernet cable or moving it closer to the hub.
Solid red
There's a problem. Restart your device. If its light is still red, get in touch
Flashing blue
Your device is connecting to the mobile network.
Solid blue
Your device has a strong signal. Two or three bars are good.
Partially blue
You may be able to improve your signal. Follow the instructions in the next section.
Solid white
Your device is using mobile data because your broadband is not working. Two or three bars are good.
Partially white
You may be able to improve your signal. Follow the instructions in the next section.
Flashing red
Your device cannot connect to the mobile network. Follow the instructions in the next section.
Solid red
There's a problem with your device. We'd like to help, so please get in touch.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it's attached to a Smart Hub with an Ethernet cable. But it can connect to the hub without it. So if you've followed steps one to five (above) and your 4G signal isn't strong enough, it's time to try moving your device to another location. Your Hybrid Connect device will then connect to your Smart Hub using wi-fi.
Look for a location that's:
The lights on the device will tell you when you've found a good spot. Both the central light and the 4G signal bars should be blue, meaning your Hybrid Connect device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Keep for future reference
Your Hybrid Connect from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it.
The Government has a legal requirement to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management. The symbol shown here and on a product, means you shouldn't throw it in your normal rubbish at the end of its working life.
This product may contain substances that could be harmful to people or the environment if it's not recycled correctly. Check with your retailer to find out how to recycle your old equipment, or if you've bought something from us that has the crossed out wheelie bin symbol on it and it's similar to the kit you don't need any more, you can send us your old kit and we'll get rid of it in an environmentally friendly way. Here's the address: WEEE Take Back Scheme, BT Returns, BT DF, Darlington Road, Northallerton DL6 7ZY.
Website address: bt.com/weee
We're not responsible for the costs of returning items. If you don't wish to return kit to us, lots of electronics shops have their own 'take back' schemes where you can recycle very small electrical and electronic goods. If you're a household user, you can also take it to your local recycling centre – go to www.recyclenow.com to find the one nearest to you. Please dispose of this carefully and help to protect our planet.
The Hybrid Connect contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode
Equipment nameplate and markings can be found on the base of your Hybrid Connect.
Hereby, British Telecommunications plc declares that the radio equipment type Hybrid Connect (model number LRDD6391BF-SA) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity and power efficiency information is available at: bt.com/help/hybridconnect
Operations in the 5.15-5.35GHz band are restricted to indoor usage only. | ||||
BE | BG | CZ | DK | DE |
EE | IE | EL | ES | FR |
HR | IT | CY | LV | LT |
LU | HU | MT | NL | AT |
PL | PT | RO | SI | SK |
FI | SE | UK | NO | IS |
LI | CH | TR |
Frequency range (GHz) | Max power in the range (dBm) |
5.15 - 5.25 | 23 |
5.25 – 5.35 | 23 |
5.470 – 5.725 | 30 |
LTE Bands 1/3/7/20/38 | <23 dBM |
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc.
App is compatible with iOS 9.0 and above, Android 6 and above.
Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0800 800 150*.
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150
Get help from other users on bt.com/community
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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