BT Broadband Quick Start Manual page 31

There's no dial tone:
try unplugging the filter and
1
plugging your phone directly into
the phone socket – if there's a dial
tone this indicates a faulty ADSL
filter. Try swapping the filter
if you're using an extension socket
2
or extension lead, plug the ADSL
filter directly into the main phone
socket and listen again
If there's now a dial tone at the main
socket, but not at the extension:
extension lead, wiring or socket is
faulty. Please call us on 0800 800 151
or contact a qualified engineer for help.
You can try connecting your Hub
to your main phone socket. If the
Broadband light turns blue, your Hub's
now connected to Broadband. Connect
you computer to your Hub and open
your web browser
If there's no dial tone at the main
there's a problem with your
socket:
telephone line. Please call us on
0800 800 151
Help
28
There is a dial tone:
check broadband service status by
1
calling 0800 169 0199. If service is
okay, and you're using an extension
lead or extension socket, plug the
ADSL filter and Hub directly into the
main phone socket
unplug any other telephone devices
2
(such as telephones, fax machines,
digital TV boxes etc.) in your home,
leaving only your Hub and its ADSL
filter plugged in
the
If the Broadband light is now a steady
either your home's wiring or an
blue:
ADSL filter may be faulty. Reconnect
each ADSL filter and telephone device
in turn, checking the Broadband light,
to find out if one is faulty. Also make
sure that every telephone device that's
plugged in uses an ADSL filter. If you
moved your Hub, try moving it back.
When the Broadband light is blue, and
your computer is connected to your
Hub, open your web browser – you
should now be on the internet
If the Broadband light is still off:
today is your activation day, please wait
until after midnight. If you still have no
Broadband light after midnight, please
call us on 0800 111 4567
and