BT Broadband Quick Start Manual page 32

H Broadband light is blue
Your Hub is connected to broadband, but there may be a problem with your
computer and/or its connection to the Hub. Try the following:
restart your Hub by pressing and releasing the
1
of the Hub
restart your computer
2
wait for your Hub's Broadband light to turn steady blue
3
open your web browser and follow any on-screen troubleshooting instructions
4
5a if you're using an Ethernet cable
Check this cable between your Hub and computer is inserted correctly
> For more help, follow the manual set-up steps, see page 19
> If you're connecting to the internet but it's very slow or unreliable, see page 38
5b if you're using wireless
There are many things that can affect a wireless connection, including settings on
your computer, position of your computer and Hub in your home, and interference
with the wireless signal. The following tips may help:
check that your computer's wireless adapter is fitted and/or turned on. Some
•
laptop computers have a small switch – please refer to your computer manual if
you need help
check your wireless connection software – it should show if your computer's
•
connected to your Hub
try moving your computer closer to your Hub
•
make sure the computer and Hub aren't close to large electrical appliances
•
try changing wireless channels, see page 42
•
> For help setting up a wireless connection, follow the manual set-up steps,
see page 16
> If your wireless connection is slow or unreliable, see page 42
If either of the above doesn't solve this problem, please call us on 0800 111 4567
6
Restart button at the side
Help
29