How To Obtain Service - DCS RDT-305 Use And Care Manual

HOW TO ObTAIN SERVICE

bEFORE yOU CALL FOR SERVICE
Is the circuit breaker tripped or the fuse blown?
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Is there a power outage in the area?
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see Troubleshooting on page 32.
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IF THE COOkTOP bURNERS DO NOT LIGHT
Is the two piece burner put together correctly? (see page 26, Fig. 15)
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Is the burner head assembly aligned correctly? (see page 26, Fig. 15)
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Is the manual shut-off valve open? This is usually located where the gas comes out of the wall.
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For warranty service, please contact your local service provider or dCs Customer Care Representative at
(888) 936-7872. Before you call, please have the following information ready:
Model Number (located on rating plate on the back panel and also on the front frame, right lower corner between
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the kick panel and the oven door).
serial Number (located on rating plate on the back panel and also on the front frame, right lower corner between
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the kick panel and the oven door).
date of installation
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A brief description of the problem
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Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please
call, write or email us at:
Fisher & Paykel Appliances, Inc.
Attention: dCs Customer Care
5900 skylab Road
Huntington Beach, CA 92647
email: customer.care@fisherpaykel.com
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