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Digital Video Processor
40 • Digital Video Processor: C2N-DVP4DI
C2N-DVP4DI Troubleshooting (Continued)
TROUBLE
Pages do not flip.
Join numbers on
"Page Properties" in
VT-Pro-e not set.
Cresnet does not work
C2N-DVP4DI is set to
after C2N-DVP4DI is
master mode.
plugged into PRO2
control system.
Viewport displays the
Two Viewport
following message:
sessions are open, or
Warning: another CTP
Viewport and Test
port is open. Type
Manager are open.
KILLSOCKET CTP1 to
kill connection.
C2N-DVP4DI does not
IP address not correct
respond to ping
(LAN green and amber
command.
LEDs are off).
IP mask not correct
(LAN green and amber
LEDs are on).
Mouse or touchpanel
Incorrect Touch
does not work.
settings.
No cursor on screen.
Cursor is set to OFF in
Viewport.
* The Test Manager utility is used for testing and debugging a SIMPL Windows program by monitoring
the status of selected signals in real time. For additional information, refer to the SIMPL Windows Help
file.
Refer to the latest version of the C2N-DVP4DI Reference Guide (Doc. 6177),
available from the Crestron website (www.crestron.com), for System Monitor Mode
information.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of the Crestron award winning customer
service team by calling:
•
In the US and Canada, call Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia and New Zealand, call Creston Pacific at
+613-9480-2999
Firmware Upgrades
To take advantage of all the C2N-DVP4DI features, it is important that the unit
contains the latest firmware available. Therefore, please check the Crestron website
(http://www.crestron.com/downloads/software_updates.asp) for the latest version of
firmware. Not every product has a firmware upgrade, but as Crestron improves
functions, adds new features, and extends the capabilities of its products, firmware
Crestron C2N-DVP4DI
POSSIBLE
CORRECTIVE ACTION
CAUSE(S)
Set join numbers in "Page Properties".
Set C2N-DVP4DI to slave mode via
Viewport.
Close one session of Viewport or Test
Manager.*
Assign correct IP address to C2N-
DVP4DI.
Assign correct IP mask.
At C2N-DVP4DI prompt in Viewport,
type touch to check and adjust settings.
At C2N-DVP4DI prompt in Viewport,
type cursor on to have cursor appear
on screen.
Operations Guide – DOC. 6112
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