Warranty; Product Returns; Contacting Bwt; Decommissioning - BWT AQA therm MOVE Power Installation And Operating Manual

EN
Faults
Pump cools down
Inlet water counter
fault
Internal error
Communication error
Error
No water supply
Water supply is insuf-
ficient
Pump sensor malfunc-
tion
13

Warranty

If the product malfunctions during the warranty pe-
riod, contact your contractual partner and indicate
the product type and production number (see the
title page or the type plate on the product).
Failure to comply with the installation conditions
and operator responsibilities and improper oper-
ation lead to the loss of warranty and exclusion
of liability.

13 .1 Product returns

Product returns will not be processed without a re-
turn number (RMA no.).
In Germany, call BWT after-sales service in
Schriesheim to receive a return number.
Unauthorised returns of goods will not be accept-
ed. Always contact your contractual partner first.
52
Error Cause
code
6 After overheating, the pump
cools down
7 The inlet water counter is
damaged and disrupts the
flow of water
8 -
9 -
FAULT -
NO WA- Water supply is shut off or
TER flow is too low
NO FLOW The water supply for the
product is insufficient. NO
WATER has been triggered
five times
A The pump pressure sensor
is damaged
Remedy
After cooling down sufficiently, the
product restarts itself
Switch off the product and contact
BWT customer service
Switch off the product, interrupt
the water supply and contact
BWT customer service
Switch off the product, interrupt
the water supply and contact
BWT customer service
Switch off the product, interrupt
the water supply and contact
BWT customer service
Check the tap and lines and fully
open the water supply
Make the supply line larger
• Check the filter upstream
from the water inlet for the
product and clean it if neces-
sary
• Piping dimensions are in-
sufficient
• Use a different tap
Switch off the product, disconnect
it from the mains power and con-
tact BWT customer service

13 .2 Contacting BWT

Service reception +49 6203 7373
Monday to Thursday: 6:30 a.m. to 6:00 p.m.
Friday: 6:30 a.m. to 4:00 p.m.
14

Decommissioning

When the preset system pressure is reached, the
pump stops automatically. The product can be
switched off.