Programming Troubleshooting - Yale nexTouch Installation And Programming Instructions

Programming Troubleshooting

Symptom
Lock does not respond.
There are no lights or
chimes and there is no
mechanical sound
indicating latchbolt
movement.
Lock wakes but does not
respond. Lights dim.
Lock chimes to indicate
code acceptance, but
door will not open.
Lock operates to allow
access, but will not
automatically re-lock.
User/Passage PIN codes
will not register.
Upon entering a
User/Passage PIN code and
pressing the
chimes an error or lock times
out without responding.
TS lock displays "Low
Battery" on keypad.
PB lock Yale logo flashes red.
The lock operates, but it
does not chime.
Lock will not enter
Privacy Mode.
NOTE: When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface
(UI); it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Part of ASSA ABLOY
Touchscreen models become active when Yale logo is pressed.
Push Button models become active when
•
Check batteries are installed and oriented correctly (polarity).
•
Replace batteries.
•
Check that cables are fully connected on inside lock
and not crimped.
• Apply 9V battery to terminals on the keypad for
emergency power jump option.
• Batteries do not have enough power. Replace batteries.
• Check for another locking device on the door (i.e. deadbolt).
•
Check the door gaps for any foreign objects between
door and frame.
• Check that the motor cable is firmly connected into
the PC board marked "MOTOR" on inside lock.
Ensure Auto Re-lock Mode is enabled by Master user.
•
• Replace batteries.
• Ensure Passage Mode is disabled by Master user.
• Master user creates/manages User and Passage PIN codes.
• PIN codes must consist of 4 to 8 digits to register.
•
PIN code may already be registered.
• Check to see if a yellow Accentra Key module is installed.
User PIN codes are disabled when Accentra is installed.
• PIN codes must be entered within 20 seconds (while
keypad is active) or process will have to be restarted.
Check or gear
•
Ensure All Code Lockout Mode is disabled by Master user.
•
Touchscreen will display a red padlock on keypad.
• The digits entered were incorrect or incomplete.
Re-enter 4-8 digits followed by the check
•
Master user may have deleted PIN code.
key, the lock
•
PIN code may have expired.
•
Check to see if a yellow Accentra Key module is installed.
PIN codes are disabled when Accentra is installed.
PIN codes must be entered within 20 seconds (while
•
keypad is active) or process will have to be restarted.
• This is the alert to replace the batteries. Replace all four
(4) batteries with new AA Alkaline batteries.
• Ensure Volume is set to Low or High by Master user.
• Ensure Privacy Mode is enabled by Master user.
Ensure door gap is correct.
•
Hold the Privacy Button longer.
•
Suggested Action
cannot be used as part of the PIN code.
22
key is pressed.
key.
80-8470-0900-000 04-21