Programming Troubleshooting - Yale YRDZB Manual

Programming Troubleshooting

Symptom
Lock does not respond – door is open and
accessible.
Lock does not respond – door is locked and
inaccessible.
The unit is on for a while, and then shows
no reaction. Lights dim.
Unit chimes to indicate code acceptance,
but the door will not open.
Unit operates to allow access, but will not
automatically re-lock.
PIN codes will not register.
Upon entering a PIN code and pressing the
star (*) key, the unit displays an "invalid
code" error or the lock times out without
responding.
Upon entering a PIN code and pressing the
(*) key, the red padlock icon appears and
there are different tones.
The unit operates, but it makes
no sound.
The unit responds "Low Battery"
Upon entering a PIN code and pressing
the star (*) key, the unit responds "Wrong
number of digits."
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface; it is
recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
** Network module units only
An ASSA ABLOY Group brand
The touchscreen will become active when pressed with the back of hand or fingers in at least 3 areas
simultaneously.
Use a larger area of the hand or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly in the battery case.
Check batteries are in good condition; replace batteries* if discharged.
Check to see if touchscreen cable is fully connected and not pinched.
Mechanical key will grant access.
Batteries may be completely discharged.
Use mechanical key to gain entry and replace batteries*.
The batteries do not have enough power. Replace the batteries*.
Check to see if there is an existing lock device on the door.
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the PCB.
Check to see if Passage Mode** is enabled (Network module units only).
If the Passage Mode icon on the touchscreen and the status indicator on the
interior escutcheon flicker for several seconds, it is set at Passage Mode.
Disable Passage Mode to lock the door.
If low battery indicator is lit, replace batteries*.
PIN codes must consist of 4 to 8 digits to register.
The same PIN code cannot be used for multiple users.
Registration/management of PIN codes is set by the authority of Master Code.
The Master PIN code must be registered prior to adding any users.
Contact the Master user.
User codes must be entered within 20 seconds (while the touchscreen is active) or the process will have
to be restarted.
The star (*) or pound (#) can not be used as part of the PIN code.
Lockout Mode is enabled.
Only the Master Code can enable Lockout Mode.
Contact the Master user.
Check to see if lock is set** at Lockout Mode.
Setting/managing Lockout Mode is done through Master Code only. Contact the Master user.
Check to see if Silent Mode is enabled (pages 8, 11).
This is the voice alarm alerting that it is time to replace the batteries. Replace all four (4) batteries with
new AA Alkaline batteries*.
The digits entered were incorrect or incomplete. Re-enter the correct code.
Suggested Action
20
P/N AYRT-220-INST-FUL Rev A