Troubleshooting - Casio SI-460 User Manual

ADDITIONAL INFORMATION
DISPLAYS
DISPLAYED MESSAGE
Can not intercom, page all or
transfer.
Caller ID record was not
available.
System update must be
performed at another station.
Line 1 may have been
disconnected and then
reconnected or power may
have been lost.
Network or station is being
updated.
The volume level will appear
when using the handset or
headset to go on-hook or
off-hook.
Station ID is already being
used by another station.
(cont.)
STATUS ACTION
The intended station is busy
or other stations may be
using the intercom or page
functions. Try again later. See
"INTERCOM & PAGING
OPERATION" on pages 51-53.
See "CALL WAITING CALLER
ID SERVICE OPTIONS" on
page 29.
Perform a system update at
another station. See
"PERFORMING A SYSTEM
UPDATE" on page 58.
Please wait.
The volume level will appear
for 2 seconds. See
"PROGRAMMING THE
VOLUME" on page 19.
Press " " to select
another station ID. See
"ASSIGNING A STATION
EXTENSION NUMBER" on
page 14. If you feel this
display was received in error,
perform a system update at
another station.
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ADDITIONAL INFORMATION

TROUBLESHOOTING

PROGRAMMING
I reconnected line 1 to the unit and now I cannot program the phone to it's existing ID.
Perform a system update at another station.
I cannot access the program mode.
Did your station place a call on hold? Is a line indicator flashing green?
Is the station off hook?
OPERATION
My station does not receive PAGE ALL.
Is your station the auto attendant?
Check to see if DND (Do Not Disturb) is on.
I cannot join a call in progress
Has the station originating the call released privacy?
Has another station already joined the privacy released call?
The intercom feature does not work.
Is Line 1 common to all units that want to use the intercom feature?
Is the station you are intercomming in DND?
I cannot view the activity of other stations.
Is Line 1 common to all units?
The line indicator flashes when a call comes in but the phone does not ring.
Is auto attendant turned on?
Is the ringer switch off on the back of the unit?
Is the programmable ringer turned off?
Is DND turned on?
One station's icon continues to appear in the display when the station is not in use.
Check to see if DND (Do Not Disturb) is on at that station.
Make sure the unit is still connected with the line and AC power.
Caller ID is not displayed
Contact your local telephone company and make sure you subscribe to caller ID or call
waiting caller ID.
TELEPHONE
Phone does not ring when it is off hook and another call comes in.
Turn "Always Ring" on.
The telephone does not ring.
Is the auto attendant turned on?
On the back of the unit, is the ringer switch off?
Is the programmable ringer turned off?
Is your station off hook?
Are you using the speakerphone?
You may want to set the phone to "ALWAYS RING" (see page 18).
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