Questions? Here's How To Reach Us - Casio SI-460 User Manual

ADDITIONAL INFORMATION
TROUBLESHOOTING
TELEPHONE
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There is no dial tone and the LCD is blank.
Check that the AC adapter is plugged in at both ends.
Verify that the AC outlet is working by plugging a lamp etc. into it.
Callers cannot hear me when using the handset, but I can hear them.
Verify that the handset cord is plugged into the HANDSET jack. If the handset cord is
plugged into the HEADSET jack, the microphone will not work.
When a call comes in on line 2, my station's LINE 2 indicators does not light.
Check the FAX/PC switch. The switch should be set to PHONE when a PC or fax is not
connected.
I cannot operate the phone during a power failure.
Install four AA alkaline batteries (not included) into the bottom of the SI-460 base to
enable the telephone to operate up to 1 hour during a power failure.
Line 2 won't ring when the fax switch is on.
The speakerphone does not work.
Make sure the volume is not turned off.
ANSWERING SYSTEM
A caller's message was not saved.
Was the message over four seconds?
Did the caller transfer to another station after recording the message at your station?
I cannot select the greeting I want to play.
Check to see if the greeting timer is turned on.
The telephone answering system is disabled.
Is Line 1 connected to the unit?
I cannot turn voice mail off.
Is your station the auto attendant?
Is the voice mail timer programmed on?
The greeting callers hear is not greeting 1.
Is the greeting timer on?
Check which greeting is set to be the primary greeting.
The Call Screen function does not work.
Make sure voice mail is turned on.
The answering system does not answer calls.
Make sure Auto Attendant is turned on.
Make sure you are not talking on the speakerphone when another call comes in.
Callers cannot access a station's voice mail.
Make sure that station has voice mail turned on.
Is line 1 connected?
Is the line ringing a private or semi-private line?
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ADDITIONAL INFORMATION
TROUBLESHOOTING
The phones ring but the answering system does not answer the call.
Is the auto attendant turned on?
Is voice mail turned on at the station the call is being transferred to?
Is the voice mail timer turned on at stations?
Is auto attendant programmed to answer the line that is a ringing?
QUESTIONS?
HERE'S HOW TO REACH US
By Phone:
HELPLINE: (800) 435-7134, Monday - Friday, 8 a.m. to 4:45 p.m., PST
AUTHORIZED FACTORY SERVICE CENTER:
Phone Masters Repair Center (714) 373-4233, Monday - Friday, 8 a.m. to 5 p.m., PST
PARTS ORDERS USING A CREDIT CARD:
Pacific Coast Parts Distributors, Inc. (800) 421-5080 or (310) 515-0207,
Monday - Friday, 8 a.m. to 4:30 p.m., PST
On-line:
CUSTOMER RELATIONS:
WEBSITE: www.casiocomm.com
E-MAIL: cpmicust@casio.com
AUTHORIZED FACTORY SERVICE CENTER:
WEBSITE: www.members.home.net/skelly1/PM1.htm
E-MAIL: phonemasters@hotmail.com
PARTS AND ACCESSORIES:
WEBSITE: www.pacparts.com
E-MAIL: orders@pacparts.com
AUTHORIZED FACTORY SERVICE CENTER
For repairs, please bring or send your unit to:
Phone Masters Repair Center
11899 Valley View Street
Garden Grove, CA 92845
1. Pack your product securely in a sturdy shipping box.
2. Include a clear and specific explanation of the problem.
3. Include your name, street address (sorry, no P.O. box), and daytime phone number.
4. Provide a legible photocopy of the dated store receipt for one-year warranty purposes.
Register on-line at www.casiocomm.com or fill-out and return the enclosed product
registration card and have a chance to win prizes.
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