Programming The Auto Attendant; Auto Attendant & Directed Messaging; Call Priority; Private Line Support - Casio SI-460 User Manual

PROGRAMMING THE AUTO ATTENDANT

AUTO ATTENDANT AND DIRECTED MESSAGING
The SI-460 includes a powerful feature - auto attendant. When auto attendant is on, the auto
attendant station automatically answers calls. The caller can then be transferred to other stations
within the system or navigate through the system without the assistance of a live person to
assist the call. Voicemail must be turned on at a station for the caller to leave a message. If auto
attendant is off, calls will not be answered automatically, even if a station has voicemail on.
Recorded greetings assist in guiding callers to selected information and stations allowing
employees to be more productive by decreasing the amount of time they need to man phones.
When a call comes in while auto attendant is on, only the auto attendant station will ring. The
selected greeting at the auto attendant station answers the call, directing the caller to that
station's nested greetings or other stations in the system. The caller is then able to be guided
through the system by entering followed by an extension number (11-22) to access a
particular station, or by entering followed by 01-06 to access a station's greeting.
The station user can then either answer a call directed to the station or screen the call and/or let
the call go to voice mail. For calls to be directed to stations, the auto attendant station must have
common lines with stations in the system.
Auto attendant must be turned on for a call to be automatically answered.
AUTO ATTENDANT
When auto attendant is turned on, that station operates slightly different than other stations.
Caller ID - Once auto attendant is turned on, the auto attendant station will register all calls that
ring at that station, regardless of the individual station setting. When auto attendant is turned
off, that station will then resume registering caller ID records as programmed.
Line Select - Automatically answers the ringing line when the handset is lifted, or speaker or
headset button is pressed.
Page All - The auto attendant station is excluded from receiving page all calls.
Voice Mail Timer on - When the voice mail timer has been set at the auto attendant station, calls
will automatically be answered only when the voice mail is on.

CALL PRIORITY

At the auto attendant station, incoming calls have the priority over certain operations. If a call
comes in:
During message playback
Message playback is ended and all messages are saved
While you are in the program mode
Program mode is ended
While you are reviewing caller ID records
Caller ID storage is exited

PRIVATE LINE SUPPORT

The auto attendant cannot answer lines that are private at other stations (see page 7). If you will
be using line 3 or 4 as private on some stations, the auto attendant cannot be set to answer the
private line at ANY station, since the auto attendant does not have that line in common.
32
PROGRAMMING THE AUTO ATTENDANT
AUTO ATTENDANT AND DIRECTED MESSAGING

OPERATION

If a call comes in:
During an intercom call with the auto attendent station using the speaker
The incoming call is placed on hold until the intercom conversation has ended. The caller
will hear " Hello. Thank you for calling. Your call will be answered shortly. "
Once the intercom call is ended, the caller will go to voice mail.
While you are on another line using the handset or headset at the auto attendent station
The caller will go to voice mail.
While you are on the line using the speakerphone at the auto attendent station
The caller will be placed on hold until the speakerphone conversation is switched to the
headset or handset, or is ended . The caller will hear " Hello. Thank you for calling. Your call
will be answered shortly. " When the auto attendant station ends the speakerphone call or
switches to the headset or handset, the caller will go to voice mail.

ANSWERING SYSTEM OPERATION AND PROGRAMMING

With 28 minutes of record time, the SI-460 has its own built-in answering system capable of
playing up to six greetings. Each of the SI-460's six greetings have the following default greeting,
" Please record a message after the tone " and should be personalized to direct callers to access
any station in the system and its corresponding greetings. For a caller to access a station, they
have to enter the corresponding stations as follows:
Station 11 12 13 14
Caller Dials 11 12 13 14
One of the following entries needs to be entered for the caller to access a station's greetings:
Greeting 1 2 3 4
Caller Dials 01 02 03 04
To bypass the greetings and record a message, the caller may press the # key.
Greetings can be set up to 1) greet the caller, 2) provide specific information to callers, 3) allow
the caller to record a message, 4) route a call or 5) announce a message only and not enable the
caller to leave a message.
In "PROGRAMMING", the user records the greeting which is answered by auto attendant or
plays when a call is directed to the station.
An example, of an initial auto attendant greeting would be:
" Hello, you have reached ABC Corporation. To skip the greeting and go directly to voice mail,
press # now. If you know your party's extension, dial it now. For a company directory, press *02
now. To obtain our web-site address, press *03. For directions to our company, press *04 now.
For our business hours, press *05 now. To hear product information and our monthly specials,
press *06 now. If you would like to speak to the operator, press *12 now. If you would like this
greeting to repeat, press *11 now. "
Additional greetings should be recorded accordingly. You can also select different greetings to
play during specified times. See "SETTING THE GREETING TIMER ON" on page 23.
(cont.)
15 16 17 18 19 20
15 16 17 18 19 20
5 6
05 06
33
21 22
21 22