Canon MultiPASS MP360 User Manual page 93

Uninstallation of the MP Drivers takes too long (Windows XP).
Cause
Other applications, including
anti-virus software, are running in
the background.
Uninstallation was completed, but the [Canon] folder remains in the [Start] menu.
Cause
MP Drivers were uninstalled prior
to uninstalling the MP Toolbox.
The message <Version conflict> appears on your computer (Windows 98).
Cause
The computer has Photoshop
installed.
Cannot use the software after upgrading to Windows XP.
Cause
OS was upgraded to Windows XP
from Windows 98/Me/2000,
without uninstalling the software.
In [Device Manager], green mark [?] is displayed (Windows Me).
Cause
In [Device Manager], green mark
[?] is displayed.
You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage
SE, on the Setup CD-ROM but they were not registered in the MP Toolbox.
Cause
You installed the applications with
the MP Toolbox open.
Chapter 11
Close any open applications (including anti-virus software) before
uninstalling the software.
Go to the [Start] menu, open [Taskbar and Start Menu Properties]
and remove [Canon] from here.
If the message <Version conflict> or <Windows 98 file language
or...> appears during installation, click [Yes] or [No]. Whichever you
click, installation thereafter will continue trouble-free. Also, the
installed MP Drivers can be used without problem.
Uninstall the software and then reinstall it. (See page 67)
For the [Device Manager], it is common for the green mark [?] to
display in Windows Me. Continue to use the machine as is.
Click [Defaults] to register them. (See Software Guide, located on
your Setup CD-ROM)
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Troubleshooting
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