Canon MultiPASS MP360 User Manual page 104

Cause
The machine is not recognized in
the [Scanners and Cameras]
window of [Control Panel].
Memory is insufficient.
The hard disk does not have
enough available memory.
The resolution is low.
The image is not displayed at
100% magnification in the
application.
There is moire when you scan
printed material.
The monitor display colors are set
too low.
The scanning area is not specified. In ScanGear MP, click [Multi-Scan] to automatically specify the
The scanned area does not cover
the entire document.
The color tone displayed in the
preview screen differs from that of
the original.
A cause other than the above is
suspected.
102
Troubleshooting
Follow this procedure to check whether the machine icon is present
in [Scanners and Cameras] of [Control Panel]:
1. Confirm that the USB cable is connected, and start the computer.
2. Click [Start] on the taskbar, point to [Settings], then click [Control
Panel]. (Windows XP: Click [Start] on the taskbar, then [Control
Panel].)
3. Double-click [Scanners and Cameras]. (Windows XP: In the
[Control Panel] window, click [Printers and Other Hardware],
then [Scanners and Cameras].)
4. In the [Scanners and Cameras] window, if [Canon MP370] or
[Canon MP360] (Windows XP: [WIA Canon MP370] or [WIA
Canon MP360]) is present, the machine is recognized. If not,
uninstall the software and reinstall it. (See page 67)
Close other open applications and try again.
Check that the hard disk has enough available memory, in particular
when scanning large documents at a high resolution. For example, a
letter-size document scanned at 600 dpi, color requires a minimum
of 300 MB of memory. If you do not have enough available memory,
scan the document at a lower resolution.
If the image looks grainy, increase the scan resolution.
(See Software Guide, located on your Setup CD-ROM)
Display the image at 100% magnification. Some applications do not
display a small image very well.
In ScanGear MP, click [Descreen]. (See Software Guide, located on
your Setup CD-ROM)
In [Display Properties], set the display colors to 16-bit color, 24-bit
color or higher.
scan area.
If there are white margins around documents such as photographs, or
if you want to trim a document (i.e. you want to scan only one part
of a document), specify the area of the scan manually. (See Software
Guide, located on your Setup CD-ROM)
Place the document approximately 1/8 in. (3 mm) away from the
front and right edges of the platen glass.
Perform calibration to scan the image with the correct color tone.
(See Software Guide, located on your Setup CD-ROM)
Restart the computer.
Action
Chapter 11