Problems Printing From Your Computer - Canon MultiPASS MP360 User Manual

Problems Printing From Your Computer

PC
Cause
The background of the BJ Status
Monitor picture is yellow or red.
Trying to print in DOS.
Not enough memory in the
application.
The page setting or print setting in
the application is incorrect.
The hard disk does not have
enough available space.
There is a problem with the printer
driver.
The printer cable is too long.
Density is set too high.
When printing a specific
document, meaningless characters
and symbols are printed.
Print settings are not set correctly
in the printer driver.
You are printing outside the
printable area.
The [Media Type] setting is
incorrect.
A cause other than the above is
suspected.
100
Troubleshooting
Follow the instructions in the BJ Status Monitor.
(See Software Guide, located on your Setup CD-ROM)
If <Service error 5100> appears:
Clear the paper jam (see page 92) or foreign object that is preventing
the print head holder from moving, then cancel printing from your
computer and press [Set].
If the message remains, press [ON/OFF] to turn the machine OFF,
then press again to turn it ON.
You can only print in Windows.
If other applications are open, close them to increase the available
memory. Refer to the application's manual to check the amount of
memory required.
Correct the setting, then try to print again. For details, see Software
Guide, located on your Setup CD-ROM.
Delete unnecessary files to increase the available disk space.
Uninstall the printer driver and reinstall it. (See Software Guide,
located on your Setup CD-ROM)
Avoid using USB cables longer than 16 3/8 feet (5 m).
The printout may curl or smudge if density is set too high in the
printer driver. In the Properties dialog box, on the [Main] tab, click
[Manual] in [Color Adjustment], then click [Set]. In the [Manual
Color Adjustment] dialog box, reduce the density with the Intensity
slider. (See Software Guide, located on your Setup CD-ROM)
Edit the document and try printing again. If this does not work, there
is a problem with the application software. Contact the application
software manufacturer.
In the Properties dialog box, on the [Main] tab, click [Settings] and
select the appropriate driver settings.
Change the margin settings in the application to keep the document
within the recommended printable area.
In the Properties dialog box, on the [Main] tab, set [Media Type] to
the paper type to be printed. Depending on the content printed, even
if the setting is correct, the printout may smudge. (See Software
Guide, located on your Setup CD-ROM)
Restart the computer.
Action
Chapter 11