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5
Troubleshooting
If the IP30 does not function normally, refer Frequently Asked
Questions, and perform the required tasks:
Frequently Asked Questions
I cannot access the Internet. What should I do?
Check for the following:
IP30
Check if the PWR/SEC LED is active. If not, check the power
connection to the IP30.
Check if the WAN LINK/ACT LED is on. If not check the
network cable to the modem and make sure the modem is
turned on.
Check if the LAN LINK/ACT LED for the port used by your
computer is on. If not, check if the network cable linking your
computer to the IP30 is connected properly.
Using your web browser go to http://my.firewall and see
whether "connected" appears on the status bar. Make sure that
the IP30 network settings are configured as per your Service
Center directions.
Check your TCP/IP configuration according to Chapter 2.
If the firewall level is set to "High", try setting it to "Medium"
or "Low".
Frequently Asked Questions
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