Chapter 6 Troubleshooting; Troubleshooting; Operator Call Messages - Brother HL-2400C Series User Manual

CHAPTER 6
TROUBLE SHOOTING

TROUBLESHOOTING

If any problems occur, the printer automatically stops printing, diagnoses
the problem, and displays the corresponding message to alert you. Take
the appropriate action, referring to the following tables. If you cannot
clear the problem, consult the dealer where you purchased the printer.
Inform the dealer of the message number for quick troubleshooting.

Operator Call Messages

When any of the following messages appear, the printer stops operating.
Operator Call Message
CHECK XXXXXXX
12 COVER OPEN
FRONT
12 COVER OPEN
TOP
12 COVER OPEN
REAR
13 JAM XXXXXX
14 NO CARTRIDGE
XXXX COLOR
XX NO CASSETTE
16 TONER EMPTY
XXXX COLOR
Meaning
Check the paper tray.
XXXXXXX is TRAY 1/
TRAY 2.
The Front cover of the printer
is open.
The Top cover of the printer is
open.
The Rear Access cover of the
printer is open.
Paper is jammed in the
printer. XXXXXX is DRUM/
FEEDER/ INSIDE/ REAR.
A toner cartridge is not
installed in the printer.XXXX
indicates colors.
The Media Cassette is not
installed. XX is T1/ T2.
The printer has almost run out
of toner: you may print
another 50 pages. (The Alarm
LED lights at the same time.)
XXXX indicates colors.

CHAPTER 6 TROUBLESHOOTING

Action
Check the adjustment lever at
the bottom of the upper paper
cassette and adjust to the
correct setting in when the
CHECK TRAY 1 message
appears.
Load a stack of paper into the
cassette.
Close the Front cover.
Close the Top cover.
Close the Rear Access cover.
Remove the jammed paper
from the indicated area.
See 'Paper Jams' section in
this chapter.
Install the toner cartridge.
Install the Media Cassette.
Remove the toner cartridge,
rock it several times at 45°,
and install it again or replace
the toner cartridge with a new
one.
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